June 19, 20178 yr Hi, My 777-300ER has disappeared for P3D V3 all of a sudden. I can't seem to be able to get it activated again - it doesn't appear in P3D, or in the livery manager or anything like that. The version screen says I have 1.10.7025 installed Any ideas? Thanks, Daniel Baker
June 19, 20178 yr 9 minutes ago, Daniel Baker said: Hi, My 777-300ER has disappeared for P3D V3 all of a sudden. I can't seem to be able to get it activated again - it doesn't appear in P3D, or in the livery manager or anything like that. The version screen says I have 1.10.7025 installed Any ideas? Thanks, Daniel Baker Here the same, I think the latest update to the B777-200 deleted all the aircraft.cfg entries (except those of the liveries) of the -300ER, awaiting for its compatibility update for P3Dv4v3. Cheers, Ed Cheers, Ed MSFS2020 Steam // Rig: Corsair Graphite 760T Full Tower - ASUS MBoard Maximus XII Hero Z490 - CPU Intel i9-10900K - 64GB RAM - MSI RTX2080 Super 8GB - [1xNVMe M.2 1TB + 1xNVMe M.2 2TB (Samsung)] + [1xSSD 1TB + 1xSSD 2TB (Crucial)] + [1xSSD 1TB (Samsung)] + 1 HDD Seagate 2TB + 1 HDD Seagate External 4TB - Monitor LG 29UC97C UWHD Curved - PSU Corsair RM1000x // Thrustmaster FCS & MS XBOX Controllers
June 20, 20178 yr Author Thanks Ed. I guess we'll just have to wonder...? Have you looked at your 300er aircraft.cfg, BTW? Mine is complete garbled nonsense - oriental-looking text (ie; Chinese or Japanese characters). I think I heard about P3D V4 using a new formatting for its text files (Unicode - something like that?) and was wondering if this might be the case here. Perhaps one got snuck in by mistake? I don't know - probably talking nonsense here... - Daniel
June 21, 20178 yr Author 22 hours ago, PMDG777 said: Have you installed anything else P3D related recently? Blueprint simulations KIAH. I think that's it. - Daniel
June 21, 20178 yr Is it a P3Dv3 compatible product? Any chance this could've messed with something? Cheers, Chris Brand
June 23, 20178 yr Author On 2017-06-20 at 10:56 PM, PMDG777 said: Is it a P3Dv3 compatible product? Any chance this could've messed with something? Yes. Worked just fine with 777-300. It was the PMDG update that messed something up. I've submitted a ticket - seems to be an issue with the update... - Daniel
June 23, 20178 yr 2 hours ago, Daniel Baker said: Yes. Worked just fine with 777-300. It was the PMDG update that messed something up. I've submitted a ticket - seems to be an issue with the update... - Daniel Can you try downloading the full installer from the PMDG website and reinstalling via that. Cheers, Chris Brand
June 29, 20178 yr Author I guess I'm going to have to. PMDG has stopped replying to my ticket. Ryan asked me for a file and has not gotten back to me. I'm really not sure what to do here...
June 29, 20178 yr 1 hour ago, Daniel Baker said: I guess I'm going to have to. PMDG has stopped replying to my ticket. Ryan asked me for a file and has not gotten back to me. I'm really not sure what to do here... How long ago did he last respond? Cheers, Chris Brand
June 30, 20178 yr Author 8 days ago, I believe. Did the uninstall and reinstall thing. I think the PMDG 777-300ER for P3.4 is broken as of now. I guess they have quite a handful with the P3D v4 updates - they seem to be breaking the operations center! Nothing I can do, I suppose. - Daniel
June 30, 20178 yr 6 minutes ago, Daniel Baker said: 8 days ago, I believe. Did the uninstall and reinstall thing. I think the PMDG 777-300ER for P3.4 is broken as of now. I guess they have quite a handful with the P3D v4 updates - they seem to be breaking the operations center! Nothing I can do, I suppose. - Daniel I'd reply to the ticket asking if they could have another look into it so it bumps it up the order. Cheers, Chris Brand
July 5, 20178 yr Author Good news. Ryan replied to me and gave me specific instructions, along with the news there were new installers. This finally solved the issue - here they are for anyone who ever has similar issues: To accomplish a full removal and clean install of the PMDG 777-200LR/F and 777-300ER (if you own it) into Prepar3D v3.3+ or v4+, follow these steps: 1. Uninstall the PMDG 777-300ER (if you own it) and then the PMDG 777-200LR/F products from Control Panel\Programs & Features. 2. Manually delete the PMDG 777-200LR, PMDG 777F, and PMDG 777-300ER (if you own it) folders in <P3D root folder>\SimObjects\Airplanes. 3. Manually delete the <P3D root folder>\PMDG\PMDG 777X folder. 4. Manually delete the PMDG 777-200LR, PMDG 777F, and PMDG 777-300ER (if you own it) folders in C:\Users\(Your Windows Username)\AppData\Roaming\Lockheed Martin\Prepar3D v3 or v4\SimObjects - You may need to enable the Windows folder option "Show hidden files and folders" to see this location. 5. Download new up-to-date copies of the installers from your account at the PMDG store. 6. Install the PMDG 777-200LR/F from your installer. 7. Install the PMDG 777-300ER (if you own it). 8. Run the PMDG Operations Center and install any updates it offers for the 777 products. Cheers, Daniel
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