Recommended Posts

I have been trying for a week to get a new key as outlined in the above topics, but nothing as yet.

Does anyone know if this Radar Contact  key generation is still operational or not ?

 

Brian W.

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

Brian, the process is automated if the correct procedure is used. What the instructions don’t mention is that you should use a plain format email, not one with fancy fonts or formatting.

If you continue to have problems contact Doug Thompson. His email is in several registration posts.

Share this post


Link to post
Share on other sites

Thank you Ray, I have done all that, but no luck. The only thing that I can think of, that it was a long time ago that I bought Radar Contact that I may have had a different Email address.

 

Regards.............Brian W.

Share this post


Link to post
Share on other sites

Brian,

Are you saying Doug has refused to provide a key because you couldn’t supply the email address used for the order?

Share this post


Link to post
Share on other sites

No I have had no replies except from Doug Thompson which stated that it would only take 15 minutes to get a key from the original register@jdtllc.com provided the format was correct, which I have done twice, but no key as yet.

 

Regards...............Brian W.

Share this post


Link to post
Share on other sites
2 hours ago, bbwilliamson said:

No I have had no replies except from Doug Thompson which stated that it would only take 15 minutes to get a key from the original register@jdtllc.com provided the format was correct, which I have done twice, but no key as yet.

 

Regards...............Brian W.

If you’re sending from a different email to the one you used to buy RC4 that does require manual intervention. Can’t you recall the email address you used? Explain to Doug. He will have access to the records.

Share this post


Link to post
Share on other sites

Did what you suggested and contacted Doug. No explanation or query but straight back with the keys !

Looks as though the automated reply for keys is no longer working.

 

Regards...............Brian W

Share this post


Link to post
Share on other sites

Glad you have your key. It would be odd if the automated service had been withdrawn but given neither Doug or John visit this forum who knows.

Share this post


Link to post
Share on other sites

I'm getting increasingly cheesed off with the registration process.....I purchased and downloaded RCv4 from Digital River a few days ago.

I sent a correctly formatted e-mail to the automated service....nothing....an e-mail to help@jdtllc.com....nothing.

It's now been a few days now and no answer. Are they still in business or should I request a refund from Digital River?

Share this post


Link to post
Share on other sites

Thanks Ray, I've e-mailed Doug, so lets see what happens,

If I might hazard a comment, it seems to me that it's the best add-on for flight simulator but the worst registration process. Surely there must be a better way of doing it without compromising security (and don't call me Shirley!)........

Regards

Rab.

Share this post


Link to post
Share on other sites

Hi Rab,

The process does work but I think it’s very sensitive to formatting and spaces being in the right places in the wording. Not ideal I grant you but what is frustrating is the owners not providing support here.

Hope you get your key soon Shirley. :biggrin: please post back when you do so others know the support is still working.

Share this post


Link to post
Share on other sites

Hi Ray,

I was just thinking...it would be more than useful if the owners of RC4 would provide someone like your goodself with the algorithm necessary to produce a key (I'm guessing from name, e-mail and the number generated by the individual machine) as you respond so promptly.

It was just a thought (anyway, I'm glad you got the 'Airplane' reference!....)

Regards

Rab

Share this post


Link to post
Share on other sites

Be sure the e-mail is sent in plain text mode, not formatted in html as later e-mail utilities are prone to do such as Outlook in later Windows versions.

 

Share this post


Link to post
Share on other sites

Hi Ron,

I sent it exactly as formatted by the program via my e-mail client Thunderbird.

I also sent it to help@jdrllc.com to no avail....

Formatted as follows    1575091824 ! rab ! thorn.

Also sent from Chrome's built in e-mail. I know that's plain text.

Support seems rather poor from the owners. If I don't get a key within a couple of days, I think the only answer is to obtain a refund from Digital River (37 quid + VAT) by informing them that the request is due to zero support from the sellers. Which would be a shame as I've tried the program on friend's set ups, and it's outstanding, but I'm really getting fed up with whole registration fiasco.

Regards

Rab

Share this post


Link to post
Share on other sites
2 hours ago, motorman said:

Hi Ray,

I was just thinking...it would be more than useful if the owners of RC4 would provide someone like your goodself with the algorithm necessary to produce a key (I'm guessing from name, e-mail and the number generated by the individual machine) as you respond so promptly.

It was just a thought (anyway, I'm glad you got the 'Airplane' reference!....)

Regards

Rab

Hi Rab,

They won’t because I have no way of verifying a customer has a valid licence. Only JD and Doug can do that. Fear not. No genuine customers have gone without a key. I’m sure you’ll hear from Doug soon.

Love Airplane, great film. :smile:

Share this post


Link to post
Share on other sites
1 hour ago, motorman said:

Hi Ron,

I sent it exactly as formatted by the program via my e-mail client Thunderbird.

I also sent it to help@jdrllc.com to no avail....

Formatted as follows    1575091824 ! rab ! thorn

The address is help@jdtllc.com

Share this post


Link to post
Share on other sites

Hi Ray,

Well the good news is I've heard from Doug with a long series of characters.

I'll try it tomorrow, it's nearly 2300hrs zulu & I'm off to bed now, early start tomorrow morning.

So, hopefully on Sunday, I'll be flying with RC4 assistance...........(What's our vector, Victor?)

Thanks for all your help, I'll keep you posted on how it goes. 

Regards

Rab

Share this post


Link to post
Share on other sites

Good afternoon, Ray,

Just come in from a pleasant day's train driving, fired up the computer, entered Doug's key into RC4 and low and behold it works. Did a quick flight from LEBL to LEPA, given perfect vectors for intercepting ILS and the critique said that it was a good job and that I'd put FISDO out of business (I presume this means FSDO).

What I was seeking an opinion on was the Meatwater (Nick Schreger) voice pack to replace the existing (Stevie) Winwood file in RC4. A lot of correspondents seem to rate this???

Any thoughts......over......huh.....Oveur.....what...

Cheers

Rab

Share this post


Link to post
Share on other sites

Hi Rob,

You're best off talking to someone who has them. I'm more than happy with the originals.

You haven't met Bill Stevens yet? It won't be long. :biggrin:

Share this post


Link to post
Share on other sites

Ok, I think the originals are good, but people keep mentioning this replacement voice pack, it was just a thought.

Who's Bill Stevens??

Mysterious......

Share this post


Link to post
Share on other sites
22 minutes ago, motorman said:

Ok, I think the originals are good, but people keep mentioning this replacement voice pack, it was just a thought.

Who's Bill Stevens??

Mysterious......

If I told you it would spoil things. Patience. :wink:

Share this post


Link to post
Share on other sites

Bill Stevens is the local FAA Safety Administrator. If you do something dangerous stepping outside the rules you will get a lecture at the end of the flight with possibly asking you to hand over your license. It does not prevent you from using RC :)

 

Share this post


Link to post
Share on other sites

Sounds scary....I'll have to make sure I don't bust my altitude too many times (if at all!).

On British railways we have safety administrators (called DSM's - Driver Standards Manager) and they sneak out with speed guns and try to catch us (for example) running through 50mph points at 70..tut.tut.(then you get a 'please explain') 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now