Babbo

Black Friday GTN650/750 [SOLVED]

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As you will imagine, I'm new here: hello dear all!

What the subject says ... but then I got absolutely frustrated. Not only that I had to realize that integration of the RXP-GTN is still in its infancy (no, even if I'm a programmer, I don't have any glue of 3d-modelling ...), not even I was able to switch the 750 on. There's (XP11) only that black bezel, which I can move around, with some knobs doing nothing. Then I had some hard hours in the internet with respect to integration and use. The only manual I found ("Reality XP GTN Touch XPlane.pdf") was no help. I learned that integration, basically, can be done (underlying a big bunch of if's), and powering-on was only mentioned in the context of RXP's advice to try RC10. And I did. But the installation was opaque. Didn't know, whether the wizard performs an update or a new installation (in a new directory), everything connected with my flight1-account, completely confused me, so I cancelled it ...

I would sleep better, If at least I could power it up ...

Thanks a lot for any tip!

P.S.: By the way, I was happily driven by JohnFly's Youtube-statement that the RXP-GTN popped up automatically in his Piper-cockpit ...

 

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Hi, I'm sorry for the frustrating out-the-box experience. Let me try to help you.

First things first: the latest official version is v2.4.9 (the one on our website) and the latest version is v2.4.10RC (release candidate) available in this forum: https://www.avsim.com/forums/topic/525091-rxp-gtn-750650-touch-x-plane-v2410-rc/

-> Which one have you installed last?

Second, when there is any problem, please refer to the User's Manual troubleshooting chapter for the RXP GTN plugin log files (path / filename).

-> This usually gives clues as to what is happening.

Third, I'm not sure what you are referring to as: "But the installation was opaque. Didn't know, whether the wizard performs an update or a new installation". Do you mean the e-commerce installer? The Reality XP installer un-wrapped after e-commerce authentication?

-> Our software installers are designed so that whenever you run them they'll replace the necessary files.

 

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Thanks a lot for your kind and, above all, fast concern – I’ll try to be more precise:

I installed your plugin this weekend after my purchase, where I received an “rxpGTN-XPL-Setup.exe” which initialized the process, simultaneously making a Flight1 account, and so on (you know the game). Installation – basically – was successful, also the trainer works. Then the LUA-installation and an RXP-GTN could be activated (within the default C172) into a separate window.

It’s version is 2.4.9.0, which is confirmed by the check-update-option. But there is no cockpit integration at all and the bezel remains black whatever I do. Then I checked all options of settings/gauge options/power source, moved the brightness bars up and down, nothing worked. Simply black. Tried some other planes, same picture.

Found your User Manual’s troubleshooting chapter, which pointed me to the log files “rxpGTN.xpl.log” and “rxpGtnSim.dll.log”. Both contain nothing more than a single line, giving respective version numbers (win.xpl version 2.4.9.0 and rxpGtnSim64.dll version 2.4.9.0).

Finally, excuse my vague opaqueness; please read the whole story here: I found your advice (to another avsim forum member) to try release candidate 10 from the “rxpGTN-XPL(2.4.10).zip” (link provided). I downloaded it and used “rxpGTN-750-XPL.exe” (probably the thing, you called “e-commerce-installer”) . Then some clicks and a button “Click Here to Reinstall!”. And so I did. Followed by the need to Flight1-validate. The next window confirmed my valid registration and offered an extraction(?) to C:\RealityXP. Well, I didn’t want a re-installation (fearing, something could be destroyed), but an update, and second, I couldn’t change the path given, while my original installation was/is on a different place (than C:\RealityXP). That was my confusion. There was no cancelling-button, so I shut it down via control-shift-escape …  

Thanks again and please don’t hesitate to demand additional information!

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Hi, the e-commerce installer (the one where you set your CC info / reinstall option) unwraps the RXP software installer once authenticated. Then, you have to run the extracted RXP software installer to proceed with installing the plugin etc...

The v2.4.10RC update comes wrapped and requires 1) authenticating which you've done, 2) run the extract RXP installer, otherwise, nothing new get's installed.

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Hi, I've just posted v2.4.10 RC2 in the forum, you might want to try this one instead.

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I'd just want to wrap up and make sure about the issue:

1) The plugin gets loaded in X-Plane 11? Is this XP11beta, or official XP11.05?

-> What about running it on the official version to eliminate any 'beta' failure?

2) The plugin menu let's you open/close devices. When you do, no popup window appears?

-> RC1 had a problem, RC2 fixes this. Please go to the aircraft folder, and delete the RealityXP.GTN.ini file to let it start anew the next time you open a device from the plugin menu.

3) The popup window displays, you say the bezel is 'black'? What about the screen? Is this booting up?

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Answers:

1) XP11 V.11.05, i.e. standard, I never installed a beta

2) Probably you mean Plugins/Reality XP GTN/GTN1/<choose one GT-version> Taking GTN 750, this does result in a pop-up, ...

    Note: did the delete-thing without success.

3) ... which is what I called "bezel", and, yes, inside appears to be the - black - screen.

Edited by Babbo
Should be "success" (funny typo ...)

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OK, the window not appearing is a RC1 bug corrected in RC2.

Is there a RealityXP.GTN.ini file in the aircraft folder? Have you deleted it? 

Then once RC2 is installed, you select the same menu item, is the window appearing?

Can you paste the RealityXP.GTN.ini file created when using RC2 then?

NB: prior installing RC2, make sure to exit XPlane and reboot the computer so that any 'locked' files can be overwritten.

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Yes I deleted the ini ... now I did a re-boot and a re-installation of RC2, Yes, again the window (bezel with some knobs, inside the screen) appears. Please, find below the RealityXP.GTN.ini from the cessna-directory:

 

[GTN]
; comma separated list of gauges
gauges = GTN_750_1, GTN_750_2

[GTN_750_1]
; comma separated list of render targets.
drawto = WINDOW, PANELS
; is the master device if true.
MasterDevice = true
; connects GPS to copilot side if true.
CopilotSide = false
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 1
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = false
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -75
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course if true.
LinkCrs = false
; connects HSI OBS to GPS if true.
LinkObs = false
; connects GPS to VOR if true.
LinkVor = false
; connects GPS to Autopilot if true.
LinkOto = true
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = true
; enables automatic GPS/VLOC selection.
AutoSelect = true
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; sets device power source: ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY
PowerSource = AVIONICS_BUS
; connects GPS to Shadin Air Data computer if true.
UseAirData = true
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = false
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = AVGAS
; sets ownship icon type:
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), -1 (auto detect Vref: 64)
TawsApprSpeed = -1
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 110)
TawsFlapSpeed = -1
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 0)
TawsGearSpeed = -1
; sets voice type: MALE,FEMALE
VoicePref = MALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 100
; selects the default database: 0: 'Garmin (North America)', 1: 'Jeppesen (Worldwide)'
NavDbType = 1
; selects the CPU running the trainer process: 1 to 32
; 0: last core, -1: automatic.
CpuAffinity = -1

[GTN_750_1.WINDOW]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false

[GTN_750_1.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = false

[GTN_750_2]
; comma separated list of render targets.
drawto = WINDOW, PANELS
; is the master device if true.
MasterDevice = true
; connects GPS to copilot side if true.
CopilotSide = true
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 2
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = false
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -75
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course if true.
LinkCrs = false
; connects HSI OBS to GPS if true.
LinkObs = false
; connects GPS to VOR if true.
LinkVor = false
; connects GPS to Autopilot if true.
LinkOto = true
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = true
; enables automatic GPS/VLOC selection.
AutoSelect = true
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; sets device power source: ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY
PowerSource = AVIONICS_BUS
; connects GPS to Shadin Air Data computer if true.
UseAirData = true
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = false
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = AVGAS
; sets ownship icon type:
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), -1 (auto detect Vref: 0)
TawsApprSpeed = -1
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 0)
TawsFlapSpeed = -1
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 0)
TawsGearSpeed = -1
; sets voice type: MALE,FEMALE
VoicePref = MALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 100
; selects the default database: 0: 'Garmin (North America)', 1: 'Jeppesen (Worldwide)'
NavDbType = 1
; selects the CPU running the trainer process: 1 to 32
; 0: last core, -1: automatic.
CpuAffinity = -1

[GTN_750_2.WINDOW]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false

[GTN_750_2.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = false

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Ok, so at least we can see the window gets created. Now, with the GTN window open in X-Plane (and the screen still black isn't it?), can you tell me the content of "Documents\rxpGtnSim.dll.log" and "Documents\rxpGTN.xpl.log" ?

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You're welcome - how can I hide these logs? (Not to waste room here.)

Edit: like for my last log - but it was not me! (?)

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Ah, they're short ones:

rxpGtnSim.dll.log

17/11/28 20:36:09.438 07896 -    ] # rxpGtnSim64.dll version 2.4.10.0
17/11/28 20:36:09.437 07896 INFO ]
17/11/28 20:36:32.018 13212 INFO ]
17/11/28 20:37:42.518 07896 ERROR] invalid count for GTN 750.2

rxpGTN.xpl.log:

17/11/28 20:36:06.115 07896 -    ] # win.xpl version 2.4.10.0
17/11/28 20:36:06.115 07896 INFO ]

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33 minutes ago, Babbo said:

invalid count for GTN 750.2

This tells you don't have the GTN 750 License authenticated. Have you purchased the GTN 650 only/instead?

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This is becoming somewhat tedious.

I ordered from your Reality-XP page. Here I used the option bottom left, which is described as "GTN 750 for X-Plane". My email-confirmation assures a purchase of "1 RealityXP Garmin GTN 750 (XPlane)".

Strangely, this order confirmation does not account for the Thanksgiving price ($35.00), but shows $49.95. I didn't care about this yet ...

... but now I do: My Account says " - 49,95 USD".

Consequently, did I fail in any way & where is my discount?

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Hi,

The only reason for the message is a missing license. You must e-commerce install (or e-commerce reinstall) on the same computer your running FltSim, otherwise, there is a license transfer tool to help you migrate the license to another computer (typically for non-internet connected computers).

As for the Black Friday Sale Coupon, it requires using the Coupon at the time of purchase, which download button is located next to the product download button so as to make sure not to miss it. It might have not been visible enough though, but there is no other option.

I'd suggest you run the e-commerce installer again, select 'reinstall', when prompted locate your key file and enter your license password. This will authenticate your license on your computer.

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The e-commerce installer (rxpGTN-750-XPL.exe) was installed (with my original version 9 purchase) and re-installed (while checking versions 10 and 10RC2).

And it was/is re/installed on the same machine like my XP11. (Even if I’m working on different computers, like currently in my office, and like everybody does, XP11, e-commerce, and RXP-GTN exclusively target my one and only private machine.)

Now the money. The Thanksgiving code was entered during the Version 9-purchase, previously downloaded from your side as a single file within a zip. During my both re-installs I was never forced to enter that code again.

Your final recommendation is to reinstall again, using a “key-file” and a “license password” …

I have a Thanksgiving code, I have Flight1-password – and now you demand a key-file and a license password. You will understand that this can be confusing: Please explain in more detail – and I’ll be happy to do as demanded to get the product running and my 15USD back!

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15 minutes ago, Babbo said:

Thanksgiving code

There is certainly confusion in the various items so let me try to recap to make sure we are talking about the same things:

1) e-commerce installer: a red icon executable which offers to purchase the product directly on your computer. It shows the product price, as a 'coupon' button to browse the drive to a coupon file, asks for CC related info (name, address, # etc...) and has a purchase button to proceed.

2) once authenticated/approved, it unwraps the RXP software installer to C:\RealityXP and offers to run it automatically. The RXP installer is the one which installs the actual plugin and files.

3) e-commerce installer also has a 'reinstall' button. If selected, you must browse to the .key file and enter the key password. NB: once authenticated/approved, the e-commerce installer also saves a .lic file to C:\RealityXP, and you'll receive an email with confirmation. You shall also get a key file + a key password (or you can request it online).

The .lic file is the per-computer license authentification which 'unlocks' the plugin. Should you move the plugin on another computer, it will be locked again unless you re-authenticate (re-install) or migrate the license. There is a migration tool designed for this too as explained in the e-commerce inline help.

Q: So one step at a time. Is the above familiar to your purchase experience?

 

Also, there is no thanksgiving code for the Reality XP product. As a matter of fact, there isn't even the notion of a 'discount code' in the e-commerce installer as far as I know, or if there is, we are not offering any code whatsoever.

We're offering coupon instead. It is the 'Download 30% Thanksgiving Coupon' button, right below the 'Download E-Commerce Installer' button.

Our website also mentions right below the product boxes:

* We're running a special Thanksgiving / Black Friday sale with 30% discount on all editions of Reality XP GTN Touch: after downloading the e-commerce installer, select the 'Coupon' button on the payment screen and use the 'cpn' file located within the zip using the download link above. If you have used the coupon correctly, the price will automatically adjust before you click the purchase button.

 

If the price during purchase did show $49.95, this is what you've been charged. If the price during purchase would have shown $34.97 (or close enough), this is what you'd been charged instead.

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I could cry. Seriously.

Allow to exclusively focus on your first sentence "? There is no thanksgiving code for the Reality XP product."

Your page does speak of a Thanksgiving Sale (even today!) and there is a download button in white for the e-commerce-ionstaller and a Thanksgiving Coupon button in blue. And I used them ...

Both buttons work right now, you may check it here!

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1 hour ago, Babbo said:

I have a Thanksgiving code, [...] The Thanksgiving code was entered during the Version 9-purchase

1 hour ago, Babbo said:

Your page does speak of a Thanksgiving Sale (even today!) and there is a download button in white for the e-commerce-installer and a Thanksgiving Coupon button in blue.

Which code have you been entering during purchase then, since there is only a coupon, which is not 'entered' (as in typed-in with the keyboard) but browsed-to (as in select-a-file-on-the-computer)?

 

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HI Jean-Luc,

Don't know if you are aware but not everyone needs to browse to the .key file to authenticate or reinstall. If one has a Flight1 account we just insert the login data and don't need to browse to the .key file. That was my case and is probably his case too.

 

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Hi Alvega, thank you for the additional help!

I'm assuming the worth case (i.e. most must be done manually) just in case, otherwise you are right, with login information this makes it simpler to reinstall etc... This shouldn't change the general principles of reinstallation and machine-binding licensing though (if that is the nature of the problem).

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@Babbo can you please PM me your purchase order # for me to cross check?

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