Cannot start PMDG aircraft

[Richard McDonald Woods 168]

I have recently had to reinstall Windows 10 and now cannot get my PMDG aircraft (777-200LR) to start.

I can load the default fighter aircraft in P3Dv4.1 without problems, but when I try to load the PMDG aircraft, P3D hangs with the Windows Task Manager showing the program using a large amount of memory but with the CPU usage at 0%.

I am sure that I have done something wrong to cause this situation but cannot imagine what that is. Any ideas would be greatly appreciated.

[Ephedrin 418]

Do you use any anti virus software beside win defender?

Is your P3D installation located outside of the Program files (x86) folder? Have you used an up-to-date 777 installation file?

 

That much for the most common advice I've read here since now.

It's early morning in the US, so the "pros" will come across this in a few hours I think :D

[pete_auau 1,164]

my guess  its  the  dreaded  win  10 updates  again  thats  causing  your  issue,  have  to  wait  till   confirm

[Richard McDonald Woods 168]

Hi Marc,

Windows Defender turned off. No other anti-virus software installed.

P3Dv4.1 installed in D:\Program Files\Lockheed Martin\Prepar3D v4\ and 777 freshly downloaded from PMDG.

Many thanks for your thoughts,

Cheers, Richard

[Richard McDonald Woods 168]

Hi Peter,

Not good news if the Win 10 update could cause this situation, I agree.

Cheers, Richard

[Olympic260 415]

5 minutes ago, Richard McDonald Woods said:

Hi Peter,

Not good news if the Win 10 update could cause this situation, I agree.

Cheers, Richard

If your win10 are fully upgraded this should not cause any issues.

I would suggest to open a ticket with us to check it further.

[Richard McDonald Woods 168]

Hi Chris,

You are already investigating my ticket 0BB-21CEAA84-0411 remember, and good to hear that you are not off-air until the new year.

Cheers, Richard

[Olympic260 415]

When handling so many tickets each day sometimes you do not tie a post here with the ticket :)

 

Still investigating trying to see if can else to try for the simconnect errror

[Boeing or not going 578]

How many addon.xml files do you have? If it is more than 34 try removing some and starting p3d again - David Lee