February 14, 20188 yr Hello everyone, Since Jan 30th, I've submitted a request for support regarding MaxxFX and two follow-ups. As of this date, Feb 14th, I have yet to receive a response other than the automatic acknowledgement "Your ticket has been submitted". Is there something I should know about which would explain their silence? Thanks for any guidance. Happy St-Valentine! Jean-Jacques Jean-Jacques CYND, Gatineau-Ottawa Executive Airport, Gatineau, Quebec, Canada
February 15, 20188 yr Commercial Member When you send in a second support ticket, you automatically go to the back of the queue, and your first support ticket is cancelled. They average 3 days for a response, but this can vary depending on how busy it is.
February 15, 20188 yr Bonjour Jean-Jacques Also check your SPAM folder in case there are any entries there. Jude BradleyBeech Baron: Uh, Tower, verify you want me to taxi in front of the 747?ATC: Yeah, it's OK. He's not hungry. X-Plane 12 and MSFS2020 🙂 System specs: Windows 11 Pro 64-bit, Ubuntu Linux 20.04 i7-13700KF Gigabyte Z790 RTX-4060-Ti , 32GB RAM 1X 2TB M2 for X-Plane 12, 1x256GB SSD for OS. 1TB drive MSFS2020
February 15, 20188 yr Author Thank you Goran and Jude. So there's hope! All the best, JJ Jean-Jacques CYND, Gatineau-Ottawa Executive Airport, Gatineau, Quebec, Canada
February 15, 20188 yr From my experience, don't bother with support tickets. Go to their forum. You will usually get a response there fairly quickly. I7-6700k 32 gig RAM, NVIDIA GTX-980 TI 6G RAM, GTX-460, Saitek X55 throttle, Combat rudder pedals, CH Eclipse yoke,TrackIR 5, 5 monitors (main is 40" 4k), Corsair K95 RGB k/b, Win 7 x64. X-Plane XP 11.1+
February 17, 20188 yr Author On 15/02/2018 at 4:48 PM, kneighbour said: From my experience, don't bother with support tickets. Go to their forum. You will usually get a response there fairly quickly. Thank you. Will do that. Still haven't heard from them as of this date, 17 Feb. JJ Jean-Jacques CYND, Gatineau-Ottawa Executive Airport, Gatineau, Quebec, Canada
February 17, 20188 yr Author On 15/02/2018 at 4:48 PM, kneighbour said: From my experience, don't bother with support tickets. Go to their forum. You will usually get a response there fairly quickly. Hello again, Got it resolved! Checked the forum as you suggested and found the answer. I downloaded STUFFIT, a zip file extractor, which caused the unzipped file to install correctly. Thanks again for the help. Regards, JJ Jean-Jacques CYND, Gatineau-Ottawa Executive Airport, Gatineau, Quebec, Canada
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