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Hello everyone,

Since Jan 30th, I've submitted a request for support regarding MaxxFX and two follow-ups. As of this date, Feb 14th, I have yet to receive a response other than the automatic acknowledgement "Your ticket has been submitted". Is there something I should know about which would explain their silence?

Thanks for any guidance.

Happy St-Valentine!

Jean-Jacques

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When you send in a second support ticket, you automatically go to the back of the queue, and your first support ticket is cancelled.  They average 3 days for a response, but this can vary depending on how busy it is.

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Bonjour Jean-Jacques

Also check your SPAM folder in case there are any entries there.

 

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From my experience, don't bother with support tickets. Go to their forum. You will usually get a response there fairly quickly.

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On 15/02/2018 at 4:48 PM, kneighbour said:

From my experience, don't bother with support tickets. Go to their forum. You will usually get a response there fairly quickly.

Thank you. Will do that. Still haven't heard from them as of this date, 17 Feb. JJ

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On 15/02/2018 at 4:48 PM, kneighbour said:

From my experience, don't bother with support tickets. Go to their forum. You will usually get a response there fairly quickly.

Hello again, Got it resolved! Checked the forum as you suggested and found the answer. I downloaded STUFFIT, a zip file extractor, which caused the unzipped file to install correctly. Thanks again for the help. Regards, JJ

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