Quality wings 787 frequent crash

[allamet]

I can barely even set up a flight in P3d v 4.3 without quality wings 787 crash. Very rare I'd get to take off and it crashes. I don't have this problem with any other aircraft including 3 from PDMG without any issues. Anyone having this kinda issues? 

[alexmartinez09]

I can confirm the same issue in P3D v4.2 with the QW 787. It just freezes and crashes to desktop 20 minutes after loading it, can't even get off the ground. This issue only happens with the QW787, I fly all other aircraft without problems (pmdg, maddogx).

[Jim Young]

On 8/4/2018 at 6:28 PM, allamet said:

I can barely even set up a flight in P3d v 4.3 without quality wings 787 crash. Very rare I'd get to take off and it crashes. I don't have this problem with any other aircraft including 3 from PDMG without any issues. Anyone having this kinda issues?  

I do not with P3DV4.3.  Aircraft works flawlessly.  I just finished a flight from FSDT KORD to FlightBeam's KIAD (two resource intensive areas), using ASP4 and UTLive and with MSE Illinois and Virginia enabled.  No CTD even though most of my P3D settings are set to max.  My FSUIPC.log:

   106531 G:\Prepar3D v4\SimObjects\Airplanes\QualityWings 787-8\Boeing 787-8 GE.air
   180688 Loading Complete ...
   181360 Aircraft loaded: running normally now ...
   181422 User Aircraft ID 1 supplied, now being used
   181969 System time = 11/08/2018 12:20:49, Simulator time = 11:18:07 (16:18Z)
   181969 Aircraft="QualityWings 787-8 GE QW House"
   182953 -------------------- Starting everything now ----------------------
   183047 ASN active function link set
   183047 Ready for ActiveSky WX radar with additional data
   185641 Weather Mode now = Theme
   188719 Advanced Weather Interface Enabled
  2938016 Sim stopped: average frame rate for last 2756 secs = 40.6 fps
  2938016    Max AI traffic was 301 aircraft (Deleted 0)
  2965563 *** FSUIPC log file being closed
Minimum frame rate was 16.0 fps, Maximum was 89.7 fps
Average frame rate for running time of 2756 secs = 40.6 fps
Maximum AI traffic for session was 301 aircraft

What makes you think the QW787 caused the crash?  Just because the PMDG 737, 777, and 747 have no issues?  I just went through some massive troubleshooting when I had BSOD's when flying the PMDG 777 or 747 but no BSOD when flying the QW787 or CS757.  It wasn't the fault of the PMDG 747 or 777.  It was my computer.  Did you get a BSOD (Blue Screen of Death) too?  Or did the AppCrashView or Event Viewer state the faulting module was the QW787?  There are thousands of users using the QW787 w/o issues.  For me, this is probably the best aircraft I have ever purchased.  It is so unbelievably smooth and you can see the massive amount of programming the developer had to go through to make this such an awesome aircraft for flight simulation.  I always marvel at how well they reproduced the real aircraft and I'm anxious to learn more about the technology inside this aircraft.  It boggles the mind!!  I love the PMDG 747 and 777 too and they have a great display of technology too.  The sound of the engines and the modelling is exceptional.  But, right now, I like the QW787.  I mean, I really like the QW787!!

Here at AVSIM you cannot simply say, "the QW787 caused a CTD.  Did this happen to you too?  Please help".  You have to give us more clues, more details.  Crashes are frustrating.  I fully understand that as I just went through with days of frustrations with random BSOD's.  I am pretty positive I have my issues fixed as I have done two successful flight with the PMDG 777 and QW787 and the flights were w/o incident.

It would be great if you could provide more details of your CTD(s).  The AVSIM CTD Guide shows you how.  If you want to show us the report in the Event Viewer instead, that's detailed in the AVSIM CTD Guide too.  If we could see the faulting module, it would give us a clue as to the probable cause but not the solution.  Video cards and drivers can cause crashes and so can Windows.  There are very few crashes in FSX/P3D that are solved even when given the faulting module and details of the CTD.  There are many systems, many configurations of flight simulators and computers.  There are thousands of possibilities that caused the crash.  Some possible solutions work for many but not everyone.  You have to investigate the scene of your CTD.

If you do not want to do that, then, simply, I would completely uninstall the aircraft and then reinstall with Admin Privileges (run the installation program as the Administrator).  I would rename the P3D.cfg and restart P3D and let the config rebuild to the default settings.  I would also make sure you start up P3D with Administrative Privileges.  The AVSIM guide tells you how every time you start up P3D.  If you use Active Sky weather, you can start that app with Admin Privileges all of the time too.  What I'm trying to say is that you did something that thousands of others did not do and now you are having crashes. 

I hope you can get the software installed properly as the QW787 is one heck of a beautiful aircraft with an abundance of technology that the flight simulation community has been seeking for many years.  There is so much to learn!

Best regards,

Jim

[9GTurn]

I too love this aircraft but since my 4.3 update I am getting the same issue as the OP.   10-25 minutes into a normal autopilot controlled cruise and it just CTD's.

I've updated to 1.1.1. but problem still exists. - Not sure its a 787 thing or a 4.3 thing.

[9GTurn]

Over at the QW support forum there is a persistent bug with the weather radar - When you fly next, try not activating the WXR option on the ND and see if that fixes your problem.

[Jim Young]

8 hours ago, 9GTurn said:

I too love this aircraft but since my 4.3 update I am getting the same issue as the OP.   10-25 minutes into a normal autopilot controlled cruise and it just CTD's.

I've updated to 1.1.1. but problem still exists. - Not sure its a 787 thing or a 4.3 thing.

Do you have a GPU Tweak utility like the one from MSI or ASUS?  I have found these utilities cause random crashes and the reason why some people get crashes and others do not.  I have my ASUS Tweak II set to my own profile (with default settings) where I only increase the speed of the GPU fans.  You can get these crashes randomly at the beginning, middle, or end of the flight.  It was difficult for me to track the cause for my random crashes be I have had no more crashes since going to the default (not to game mode or overclocking mode).  Even though I had random crashes with PMDG aircraft, I never had one with the QW 787 so maybe your theories are correct and it is a 4.3 thingy.  You need to monitor the error reports and any drivers related to your video card means it is the fault of the GPU utility that comes with your card.

[9GTurn]

Hi Jim, nothing tweaking or overclocking on then GPU completely stock.

Am currently reloaded in my 787 and I've not touched my WXR button and I'm alive 15 minutes so far.  However there are some mighty big clouds out front I would like to know about 😁

[Jim Young]

I would like to add that there is another module that many have installed in P3D and that is the CMeteoXml.dll installed by Carenado.  This module supposedly is the weather radar.  I remember earlier this year I was sitting at Dulles International during a major rainstorm.  I was going to try a flight as the storm was major.  At the gate P3D crashed.  I tried the next day and the weather was not as bad and I got up into the air but when I hit bad weather, the sim crashed.  I was upset with all the crashes all of sudden and disabled ASP4 and the crashes stopped.  So I figured it was ASP4 at fault and submitted a trouble ticket.  While waiting for a response, I remembered the Carenado module might be the cause so disabled it and turned ASP4 back on and loaded up in really bad weather.  Had no crashes and informed HiFi to cancel my trouble ticket and told them what happened.  They told me they have been blamed for many crashes when the CMeteoXml was loaded.  Good luck with your flight!

[9GTurn]

Thanks

Update: 1 hour 25 minutes - still alive. Think it's the WXR bug in the 787 for me.

[simsuper80]

I still keep crashing after takeoff even with the latest update

[allamet]

I still have this issue, I note that the crash occurs when I have the port weather radar activated. About 20 minutes in the flight it just crash to the desktop. 

[jpf]

if you're using rex sky for cloud textures then try a flight without that. it's worked for me however that was with p3d4.3. I switched to ASP3D and ASCA and have learned to enjoy that.

[Felixmr03]

Hi everyone! I´ve got a issue for the qw 787 for like a half year. The issue is that when I start the sim and starting a flight with the qw 787 it´s crash every time. If I do something for example today I ehen I tested it, I changed frequency to UNICOM. And when I did that my sim just froze and yhen it crashed. And after the sim has crashed it comes up that it´s an eror with Active Sky. It says that it´s a issue with one of my files, Program (x86). And it also says that it´s a issue with the conetion with the qw 787 and Active Sky. Sometimes my sim crash of the same reason when I fly other aeroplanes. Not often at all. And I´ve reinstalled qw 787 and Active Sky, and also update Active Sky. I hope someone can help me. I´ve tried many things to get it work, but I´ve not succeeded. If you want more information just ask. Bye bye!

[Jim Young]

4 hours ago, Felixmr03 said:

And after the sim has crashed it comes up that it´s an eror with Active Sky. It says that it´s a issue with one of my files, Program (x86). And it also says that it´s a issue with the conetion with the qw 787 and Active Sky. Sometimes my sim crash of the same reason when I fly other aeroplanes.

You are fortunate!  Not many times have I ever seen where a program like the QW787 or P3D tell you exactly why your sim crashed.  In the AVSIM CTD Guide (link in my signature), there is a program called AppCrashView.  Have you downloaded and ran that program?  On page 10 of the guide, there is some information on how to fix almost every 787, ActiveSky, and P3DV4 crash.  Did you follow those instructions?

Basically, you disable the p3d.cfg and let it rebuild when you restart P3D.  Then, you go to C:\Documents\Prepar3Dv4 Add-ons and move the contents of that directory over to a temp folder (do not move the folder, just the contents).  This will disable all of your add-ons.  Next you disable the two dll.xml's.  One is located in the same folder as your p3d.cfg and the other one is in the same folder as the scenery.cfg.  You then run your QW787 again and see if this fixes the problem.  You won't be able to run ActiveSky as it will not run unless the entry in one of the dll.xml's is loaded when you start up P3D.  The guide shows you how to enable/disable individual modules like Active Sky but you want to test first a flight without Active Sky.  Did you know that if you do not have the latest update to ActiveSky after an update to P3D, you will have issues?

I own the QW 787, ActiveSky, and P3DV4 and have not experienced any crashes with it so this is a shock to hear you are experiencing problems.  I am sort of a computer expert though and know how to install things and know that whenever there is an update to P3D that fixes bugs, other addons, like ActiveSky, FSUIPC, QW787, etc., probably need an update too.  If you ever get a crash right after a P3D version update, you can almost be assured something is no longer compatible.

[Felixmr03]

On 4/20/2019 at 3:53 PM, Jim Young said:

You are fortunate!  Not many times have I ever seen where a program like the QW787 or P3D tell you exactly why your sim crashed.  In the AVSIM CTD Guide (link in my signature), there is a program called AppCrashView.  Have you downloaded and ran that program?  On page 10 of the guide, there is some information on how to fix almost every 787, ActiveSky, and P3DV4 crash.  Did you follow those instructions?

Basically, you disable the p3d.cfg and let it rebuild when you restart P3D.  Then, you go to C:\Documents\Prepar3Dv4 Add-ons and move the contents of that directory over to a temp folder (do not move the folder, just the contents).  This will disable all of your add-ons.  Next you disable the two dll.xml's.  One is located in the same folder as your p3d.cfg and the other one is in the same folder as the scenery.cfg.  You then run your QW787 again and see if this fixes the problem.  You won't be able to run ActiveSky as it will not run unless the entry in one of the dll.xml's is loaded when you start up P3D.  The guide shows you how to enable/disable individual modules like Active Sky but you want to test first a flight without Active Sky.  Did you know that if you do not have the latest update to ActiveSky after an update to P3D, you will have issues?

I own the QW 787, ActiveSky, and P3DV4 and have not experienced any crashes with it so this is a shock to hear you are experiencing problems.  I am sort of a computer expert though and know how to install things and know that whenever there is an update to P3D that fixes bugs, other addons, like ActiveSky, FSUIPC, QW787, etc., probably need an update too.  If you ever get a crash right after a P3D version update, you can almost be assured something is no longer compatible.

Ok, thanks. I´ll try out that. But I think that I have maybe tried something like this. But I think this maybee will get the QW to work. I hope so. Thank you. I´ll report or post if it works after this or if it´s not. Thanks.