Jerrivel6060

Reality XP GTN 750 no turn ON

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bought The Reality XP GTN 750 for FSX:SE with the purpose to be installed on the A2A Cessna 172. For some reason when I turn ON Avionics, radios, transponder, AP, DME turn ON except the GTN 750 stay dark. I have Garmin Trainer installed and working properly. I uninstall and reinstall it with the Anti-virus disable but the problem still there. I don't see a solution to my problem in the forum, so I hope you Guys help me solving this.

My system specs:

Windows 10 Home
Intel(R) Pentium(R) G3260 @ 3.30GHz
8.00 GB RAM
64-bit

Thank you

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Hi,

let us try to help you with this. Can you please start reviewing the "Troubleshooting" section of the RXP GTN User's Manual and report the content of the RXP log files?

Edited by RXP

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6 minutes ago, Jerrivel6060 said:

Where can I get RXP log files?

 

1 hour ago, RXP said:

start reviewing the "Troubleshooting" section of the RXP GTN User's Manual 

 

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Got it:

rxpGTN.gau

18/10/19 15:47:12.568 29812 -    ] # rxpGTN.dll version 2.5.7.0
18/10/19 15:47:12.566 29812 INFO ]

rxpGTN_menu.dll

18/10/18 19:57:56.704 05132 -    ] # rxpGTN_menu.dll version 2.5.7.0
18/10/18 19:57:56.732 05132 INFO ] edit panel: C:\Program Files (x86)\Steam\steamapps\common\FSX\simobjects\airplanes\A2A_C172\panel\panel.cfg

rxpGtnSim.dll

18/10/19 15:47:13.100 29812 -    ] # rxpGtnSim32.dll version 2.5.7.0
18/10/19 15:47:13.098 29812 INFO ] 
 

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Thank you, this tells everything seems running ok.

Can you please review the "Power Source" setting in the GUI Settings Panel? (SHIFT+Right Click top edge of the GTN bezel). You might want to start with "Always On" to confirm it powers on and displays, then, adjust the source for this particular aircraft.

NB: v2.5.7 now offers more power sources options: the "ON" options are the previous "BUS" options as they correspond to the FltSim  'circuit on' simulation variables, whereas the newest 'BUS' sources are actual buses simulation variables.

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Hi, I don't know what I did, but for the FIRST TIME my GTN 750 displays in the 2D view, but for some reason in 3D view doesn't.

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1 hour ago, Jerrivel6060 said:

Hi, I don't know what I did, but for the FIRST TIME my GTN 750 displays in the 2D view, but for some reason in 3D view doesn't.

Your RXP GTN includes (2) two gauges. 750 _1 and 750_2.  When only the 3D/VC gauge  or the 2D popup gauge works and the other does not, one first step is to closely check the appropriate lines in your panel.cfg file.  Make certain the lines in the [window##] section and the [cockpit##] section both reference the same GTN gauge. Both should specify the same GTN. Either  _1 or _2.

Example:
in [window##]
gauge00=rxpGTN!GTN_750_2,  0,0,100,100

in [vcockpit##)
gauge03=rxpGTN!GTN_750_2, 0,285,638,640

Note: the gauge## numbers may vary from aircraft to aircraft. Just make sure both lines reference the same GTN gauge.

 

Edited by fppilot
  • Upvote 1

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New problem, Home key, Volume knob, Add waypoint and Large/Small knobs not working in the screen 

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47 minutes ago, Jerrivel6060 said:

New problem, Home key, Volume knob, Add waypoint and Large/Small knobs not working in the screen 

Trying to help here. This is a great and helpful community here at Avsim. Whether it is fellow users like myself, or actual support staff you are engaged with, please close out one issue before crossing to another. 

Have you been able to get the GTN 750 working in both the virtual cockpit and the popup?

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I paid $49.99 for this product, so is very expensive and this shouldn't happen. I need a REFUND.

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First, the GTN 750 no display in any aircraft, when finally start working, only in 2D view display and not in VC, then the brightness was too high impossible to see the letters in the display, then outside bottoms (Home, Waypoint, Volume, Small/Large knobs) not working in the display. So many problems for a product of $49.99.

Edited by RXP

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Hi, please refrain from SHOUTING (use of capitalized letters).

Can you please confirm the GTN is not displaying "Invalid License" when booting up?

When the bezel buttons are not working, can you confirm the touch screen is working on the other hand?

What 'bezel buttons' are you referring to: buttons displayed in the 2D popup window, or 3D buttons around the screen in the 3D cockpit?

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Can you please confirm the GTN is not displaying "Invalid License" when booting up?

My license is valid because the GTN display my name on the screen and I installed and reinstalled the product many times, I use the "Select key" option from the installer.

 When the bezel buttons are not working, can you confirm the touch screen is working on the other hand?

Yes, the touchscreen is working but the bezel bottoms don't. 

What 'bezel buttons' are you referring to: buttons displayed in the 2D popup window, or 3D buttons around the screen in the 3D cockpit?

I referring to 3D buttons around the screen in the 3D cockpit

 

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4 hours ago, Jerrivel6060 said:

I don't get those file: gauges 750 _1 and 750_2

This is a sophisticated hobby.  To enjoy sophistication you must certainly take time to educate yourself.  You are dealing with a simulator, an aircraft, and an add on GPS gauge.  No two of the three are from one source.  One came before the others, another came before the last of the three.  All three provide you as a buyer with a license agreement. No two among you and the three separate providers may step on each other's rights.

The aircraft model you have mentioned pre-dates the RXP GTN gauge you have purchased.  The aircraft provider has not taken steps since the RXP GTN release to directly provide support.  RXP has no rights to modify that separate aircraft providers aircraft.  Users have used the means available to adapt the newer RXP GTN to the aircraft.  It took work! To utilize what other users have accomplished requires you educate yourself as to what they have done, and then what you need to do.  

4 hours ago, Jerrivel6060 said:

I don't get those file: gauges 750 _1 and 750_2

Then you have not read the user manual and have not educated yourself.  This is a complex hobby and requires some effort to fully enjoy all that is provided to support it.  Take a deep breath and then educate yourself and dive back in. 

The buttons and keys issue you complain about has been addressed by users and is well documented in a separate thread in this RXP support forum.  It requires a workaround, and to apply the workaround will require you to learn how to do so.

The issue is that the aircraft producer, at the time of the aircraft's release, provided hard coded panel bezels to support GPS gauges that were on the market at that time.  The producer has not provided updates to support GPS gauges that came to market subsequent to that time. The responsibility is that of the aircraft producer as the GPS producer, RXP in this case, has no rights to modify the aircraft producer's products.

Edited by fppilot
  • Upvote 1

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Ok that's right, I just asking for refound, this software is very espensive. I read the user's manual but it was no very helpful according to my problem. I try many differents ways to solve  it. In conclution I want my $49.99 back, just that.

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Hi,

I'm not debating, but given our refund policy is 30 days after purchase, and you've made the purchase a few days ago only, why hurry this up instead of taking the time to learn and enjoy?

  • Like 1

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