ok let's try this:

1) open a cmd prompt

2) type the following:

cd %userprofile%

3) it should change to your user profile folder as shown in the cmd prompt. What is it?

4) type the following to find where is the folder in question:

reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v personal

what does it say?

1 hour ago, RXP said:

ok let's try this:

1) open a cmd prompt

2) type the following:

cd %userprofile%

3) it should change to your user profile folder as shown in the cmd prompt. What is it?

4) type the following to find where is the folder in question:

reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v personal

what does it say?

it's say

see the follow screenshots

 

answer 3

 

answer 4

 

 

 

Ok, so according to Windows, your personal "documents" folder is at this location:

"C:\Users\Gebruiker\Documents"

now if in the cmd prompt you type:

cd C:\Users\Gebruiker\Documents

Does the cmd prompt shows it is now in this specific folder?

6 minutes ago, RXP said:

Ok, so according to Windows, your personal "documents" folder is at this location:

"C:\Users\Gebruiker\Documents"

now if in the cmd prompt you type:

cd C:\Users\Gebruiker\Documents

Does the cmd prompt shows it is now in this specific folder?

answer

I also did a dir

no logfiles from rxp

At least this confirms the path we'd get from the Windows SDK, is the same as the one you have! This doesn't explain why there is no log file though, and I'll have to further search probable causes. I'll review if latest build didn't introduce a bug of some sort.

Again, it is not detrimental to the solution. Log files are there only to assist you finding out possible causes of errors, or to help us assisting you. Should the solution is running fine, there would be no need for log files.

1 minute ago, RXP said:

At least this confirms the path we'd get from the Windows SDK, is the same as the one you have! This doesn't explain why there is no log file though, and I'll have to further search probable causes. I'll review if latest build didn't introduce a bug of some sort.

Again, it is not detrimental to the solution. Log files are there only to assist you finding out possible causes of errors, or to help us assisting you. Should the solution is running fine, there would be no need for log files.

Ok Jean-Luc

thank you for putting so much time into my problem.
Incidentally, everything works very well.
For the crash and system recovery and restore of my xplane 11 which is already the beta 30b4 and an update of windows 11 build 17763.134 I had in my folder documents the logfiles and given the date when it was before the crash I had deleted it. Since the re-installation of rxp gtn 750, no log files are created at every startup of xplane.

Thanks and I will wait until you find a cause of this issue

Jefken

Hi,

we've just released v2.5.8 update which I hope will solve saving log files on your system?

Otherwise, it has also been tested against the latest XP11.30b5

6 hours ago, RXP said:

Hi,

we've just released v2.5.8 update which I hope will solve saving log files on your system?

Otherwise, it has also been tested against the latest XP11.30b5

Thanks

I have installed v2.5.8 and I had one error

can not find the specified file

I have really version 2.5.8

unfortunately I do not have any log files in my folder documents yet

jefken

I found the logfiles in the my map on my drive d: where is installed x-plane 11. Everything works fine.

Thanks

Jefken

 

1 hour ago, jefken said:

I found the logfiles in the my map on my drive d: where is installed x-plane 11

The installer error tells the 'shell' Windows component is not able to create a 'shortcut' icon on your user account 'desktop' folder. This is highly improbable and tells there is definitely something not configured right on your system, because the installer is running with admin rights and the shell component is the technology behind every file operation you can do with the Windows file explorer (WIN+E).

Can you please further help us about the log files too?

What is the complete path to the RXP log files on your "D:" drive?

What is the content of these log files?

Is this an expected path for you (i.e. have you created 'symlinks' to redirect files and/or folders)?

2 hours ago, RXP said:

The installer error tells the 'shell' Windows component is not able to create a 'shortcut' icon on your user account 'desktop' folder. This is highly improbable and tells there is definitely something not configured right on your system, because the installer is running with admin rights and the shell component is the technology behind every file operation you can do with the Windows file explorer (WIN+E).

Can you please further help us about the log files too?

What is the complete path to the RXP log files on your "D:" drive?

What is the content of these log files?

Is this an expected path for you (i.e. have you created 'symlinks' to redirect files and/or folders)?

I do not understand the error since I can write to my
users \ user \ desktop

"What is the complete path to the RXP log files on your "D:" drive?"

"What is the content of these log files?"

 

I hope that this can help you

 

Jefken

Hi, yes this helps and I thank you!

It seems the 'shell' is not giving our plugin the expected data, which in turns makes our logger create the file in the current directory, which is the directory the application is running from by default.

Correlated is certainly why the installer also fails to create a shortcut on the desktop but I'm not sure yet. Can you please try this:

1) open a file explorer (WIN+E)

2) in the path bar (like the one you've pointed above where it says: [ > Deze pc > data (D:) > X-Plane 11 ] ), type the following:

shell:Personal

then press enter and let me know where it redirects.

 

Then in addition, can you please also try this to cross check:

1) open notepad.exe

2) copy and paste the following

3) save as "shellfolders.vbs" anywhere you want (NB: this ends as 'VBS' not 'TXT')

4) double click the shellfolders.vbs script and let me know the 2 messages displayed.

Dim objShell
Dim strPath

Set objShell = Wscript.CreateObject("Wscript.Shell")

strPath = objShell.SpecialFolders("Desktop")
Wscript.echo "Desktop: " + strPath

strPath = objShell.SpecialFolders("MyDocuments")
Wscript.echo "MyDocuments: " + strPath

 

Edited November 22, 20187 yr by RXP

 

16 hours ago, RXP said:

Hi, yes this helps and I thank you!

It seems the 'shell' is not giving our plugin the expected data, which in turns makes our logger create the file in the current directory, which is the directory the application is running from by default.

Correlated is certainly why the installer also fails to create a shortcut on the desktop but I'm not sure yet. Can you please try this:

1) open a file explorer (WIN+E)

2) in the path bar (like the one you've pointed above where it says: [ > Deze pc > data (D:) > X-Plane 11 ] ), type the following:

shell:Personal

then press enter and let me know where it redirects.

 

Then in addition, can you please also try this to cross check:

1) open notepad.exe

2) copy and paste the following

3) save as "shellfolders.vbs" anywhere you want (NB: this ends as 'VBS' not 'TXT')

4) double click the shellfolders.vbs script and let me know the 2 messages displayed.

Dim objShell
Dim strPath

Set objShell = Wscript.CreateObject("Wscript.Shell")

strPath = objShell.SpecialFolders("Desktop")
Wscript.echo "Desktop: " + strPath

strPath = objShell.SpecialFolders("MyDocuments")
Wscript.echo "MyDocuments: " + strPath

 

Jean-Luc

here the result of what you asked for:

result shell:personal

result notepad .vbs

the results of my log files on the d:/x-plane11 folder where te logs are located from today

18/11/23 08:50:01.982 12052 -    ] # win.xpl version 2.5.8.0
18/11/23 08:50:01.982 12052 INFO ] 

18/11/23 08:50:05.260 12052 -    ] # rxpGtnSim64.dll version 2.5.8.0
18/11/23 08:50:05.259 12052 INFO ] 
 

My question is of the problem is my computer ?

 

 

Edited November 23, 20187 yr by jefken

Hi,

I don't know what is causing this. On one end, invoking simple shell commands via the cmd line gives the correct path. On the other end, the same simple commands invoked from our plugin, or even from a trusted installer technology, fail to get the same paths. There is definitely something preventing programs to access the correct paths on your system but I really don't know what this could be.

You may want to cross-check Windows event viewer and see if there is anything reported around the time you've installed and it prompted you with the error writing to the desktop for example?

2 hours ago, RXP said:

Hi,

I don't know what is causing this. On one end, invoking simple shell commands via the cmd line gives the correct path. On the other end, the same simple commands invoked from our plugin, or even from a trusted installer technology, fail to get the same paths. There is definitely something preventing programs to access the correct paths on your system but I really don't know what this could be.

You may want to cross-check Windows event viewer and see if there is anything reported around the time you've installed and it prompted you with the error writing to the desktop for example?

Hi,

It will not be up to your installer as I get that error when I update other programs

this is probably an issue in windows 10 because I also have the error in other updates. How can I cross-check Windows event viewer. 

as far as I know, I have not received any notifications about the installations of windows.

So the program works fine and I don't need the shortcuts and I have the logfiles on my d:x-plane11.

I do not know why windows does not allow writing from outside to my documents or desktop. I can do that myself

Thank you anyway for your time

Jefken