Paul_

Reset Password Problem

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Hi everyone

I am trying to log into my PMDG Account as it has told me that I need to reset my password

I follow the instructions and it then sends a link to my email address to click on 

The trouble is this isn't actually a link to click on  ......it's just a line of text

I therefore copy and paste this into my browser address bar and it duly takes me to the page to reset and confirm a new password

This is where things go wrong  ..... I type a new password in which includes a capital letter and numbers  .... I confirm the password  ... I click continue and it doesn't go any further!

I've tried it a few times but the same thing keeps happening  ..... 

Any ideas please? 

Cheers

Paul   

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Paul, you will need to fill out a support ticket at PMDG's support site. They will more than likely be the only ones that can help you with this.

 

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Bear in mind that your PMDG Account login details and the Support login details are two entirely different things

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Thank you for your input chaps .... where I was going wrong was not making the password secure enough .... it needed at least one capital letter .. a combination of numbers and a special character .... Doh!!!! 

Cheers Paul 

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Glad you got it worked out.

 

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