March 10, 20197 yr Hi everyone I am trying to log into my PMDG Account as it has told me that I need to reset my password I follow the instructions and it then sends a link to my email address to click on The trouble is this isn't actually a link to click on ......it's just a line of text I therefore copy and paste this into my browser address bar and it duly takes me to the page to reset and confirm a new password This is where things go wrong ..... I type a new password in which includes a capital letter and numbers .... I confirm the password ... I click continue and it doesn't go any further! I've tried it a few times but the same thing keeps happening ..... Any ideas please? Cheers Paul
March 10, 20197 yr Paul, you will need to fill out a support ticket at PMDG's support site. They will more than likely be the only ones that can help you with this. Thank you. Rick $Silver Donor EAA 1317610 I7-7700K @ 4.5ghz, MSI Z270 Gaming MB, 32gb 3200, Geforce RTX2080 Super O/C, 28" Samsung 4k Monitor, Various SSD, HD, and peripherals
March 10, 20197 yr Bear in mind that your PMDG Account login details and the Support login details are two entirely different things Rick Almeida
March 14, 20197 yr Author Thank you for your input chaps .... where I was going wrong was not making the password secure enough .... it needed at least one capital letter .. a combination of numbers and a special character .... Doh!!!! Cheers Paul
March 14, 20197 yr Glad you got it worked out. Thank you. Rick $Silver Donor EAA 1317610 I7-7700K @ 4.5ghz, MSI Z270 Gaming MB, 32gb 3200, Geforce RTX2080 Super O/C, 28" Samsung 4k Monitor, Various SSD, HD, and peripherals
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