Can Anyone Help With a HiFi Sim Issue Please?

[Dougal 165]

Hi guys

Didn't know where to post this, so hoping here is ok....

I recently purchased Active Sky for X-Plane 11.  However, I cannot either activate it, nor register for help on their forums, nor create a ticket with HiFi Simulations!!!

Every time I try, I never receive their allegedly sent confirmation email:-(  Obviously, I keep checking my spam folders too, but not getting anything from them:-(

Does anyone perhaps have an email address for support?

OR....  HiFi Sim, if you see this please help

Many thanks

[Jovabra 18]

I have no problems with HiFi sky and Active-Sky for X-plane.

This is my latest email adress from HiFi Sky:  support(at)hifisimtech(dot)com

forum: https://hifisimtech.com/forums/

Succes

Jo va Bra

Edited March 11, 2019 by charliearon
fixed email to prevent spam

[BillW 210]

Are they whitelisted in your AV? I have run into that a few times.

[Dougal 165]

Thanks guys will try the email.

Dont use addon AV software so no white list

[Dougal 165]

59 minutes ago, Jovabra said:

I have no problems with HiFi sky and Active-Sky for X-plane.

This is my latest email adress from HiFi Sky:  support(at)hifisimtech(dot)com

forum: https://hifisimtech.com/forums/

Succes

Jo va Bra

This email address worked. Had an auto response so far. Thanks my friend much appreciated:-)

Edited March 11, 2019 by charliearon
fixed email to prevent spam

[Jovabra 18]

Add info: I bought ii by: JustFlight (authorized reseller). So i've got all the information from their.
So look in your e-mail from your reseller.

Success

[charliearon 3,024]

https://www.avsim.com/forums/forum/171-the-as16-and-asca-active-sky-active-sky-next-xpax-support-forum/

There is a user to user Active Sky forum on this site.

[Dougal 165]

That's interesting....  As soon as I post on here, I've suddenly just received my email verification code from ActiveSky lol

Came in 10 mins ago:-)

[Dougal 165]

Thanks for the help guys - looks like im sorted now.  Avsim to the rescue once again:-)

 

[HUSSAR 272]

Hello Phil,

Feel free to submit a ticket any time you have an issue. Glad that the issue has been sorted.

http://support.hifitechinc.com/