Hi there,

I bought CaptainSim's 757 FSX and after installing it I cannot get it to load on to the simulation. I followed all steps when installing but I see the 

4 planes with the logo 'CaptainSim' and no variations. But my main problem is that as I choose the CS 757 it never actually loads the plane. And 

one can wait quite a few minutes but it never loads the chosen plane. So, summarizing the problem, it installs, but the plane does not load. And I have

to reload fsx again and use other planes. I hope it is not installed on the wrong file within the simulation but it comes with its own installer.           

 I've tried to contact CS's support but no option is available for my problem and no chance given to write directly to them and explain the problem. I'm

sitting here with a new expensive plane which I cannot use. Is there anyone out there who might give me some help as to how get this now white

elephant going? I would appreciate it very much. Getting a bit desperate here.

Thank you in advance indeed.

John Goncalves

Edited October 24, 20196 yr by jcpg

Have you tried uninstalling then reinstalling it?  Possible need to shut off antivirus while installing it?

Agree with Charlie but first check the Quarantine section of Defender and make sure no file associated with CS 757 has been quarantined.  Defender will never tell you when it quarantines a needed file and just does it.  Search for Windows Security, look in menu and click on it.  Once open, click on Virus & Threat Protection.  It will show you all the files quarantined, the program it stopped from running, and provide you the option of restoring the file.  I had a Win32 file quarantined (Unwaders.A!ml) so I restored it and the program showed "Allowed Threats".  I always enable anything that stops one of my apps from stopping. It showed it was a "Severe" threat and gave you serious looking warnings when you try to enable it but these threats do not apply for your FSX add-ons.  Windows 10 has a higher level of security than Windows 7 so it stops programs from working correctly when you upgrade to Windows 10.  You can see an image in your mind of a Window 10 tech smiling when he/she has successfully quarantined one of your add-ons without your knowledge.  I saw a couple of techs laughing when they stopped me from opening ASP4.  I never had any problems opening ASP4 before but had a recent Windows 10 update and that problem added the new Defender restriction.  When I figured out Defender had a file related to ASP4 and restored it, the Defender techs looked disappointed I had found the problem.  It's amazing Windows Defender quarantined one of their own Microsoft Windows 10 file to stop me from using ASP4.

You can exclude files and folders from being scanned by Defender and I have excluded all of my G drive as it contains my FSX and P3Dv4 installations.  I have also excluded some of the files in C:\ related to FSX/P3D from scans.  Click on Virus & threat protection, then Virus & threat protection settings>Exclusions.

Hi there guys,

Thanks for the input but I 'm still not getting it to work. As advised by you people, on the defender (W7)

I checked if anything was quarantined or on the "Allowed items" list and it shows nothing at all on both

counts.

I uninstalled Cap Sim's B757  and reinstalled it, with the defender off  and no luck. This is actually the 

first time I have problems with payware aircraft, as I use Pmdg, Aerosoft, etc,etc. I cannot think of what

else to do and Captainsim's tech support leaves a lot to be desired cause it looks they don't want to be 

contacted directly. It's just options and click here or do this or that, but if it's a different problem one is

stuck.  I'll keep trying and see what I can get...

Thanks.

JGoncalves