DXGI_ERROR_DRIVER_INTERNAL_ERROR

[AviationGaming 5]

Hi, I get this error when I start up p3dv4. I have a potato computer, but it should be able to run v4. I have reinstalled windows about 3 times now and have replaced the driver countless times, but to no avail.

Is this a problem on my PC? or is it a problem with p3d?

 

 

Edited April 17, 2020 by AviationGaming

[cwburnett 1,809]

Has this always happened, or did it just start? Also, your screenshot appears to be from v5, not v4.  If v5, there's a possible fix here in the second post: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=136847 

[AviationGaming 5]

Oh, sorry about that, I am so used to saying v4. Yes, I am running v5 obviously. I believe that is the same error as mine, my crash is caused by dwite.dll.

 

Log Name:      Application
Source:        Application Error
Date:          4/17/2020 1:11:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-NIOM1NJ
Description:
Faulting application name: Prepar3D.exe, version: 5.0.21.34709, time stamp: 0x5e95060d
Faulting module name: dwrite.dll, version: 10.0.18362.476, time stamp: 0xb43f56a0
Exception code: 0xc00000fd
Fault offset: 0x0000000000039c61
Faulting process id: 0x1604
Faulting application start time: 0x01d614da44d09554
Faulting application path: E:\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\dwrite.dll
Report Id: 5ad771cd-9129-46ce-a98e-0ec040239b92
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-17T17:11:40.077900400Z" />
    <EventRecordID>1540</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-NIOM1NJ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>5.0.21.34709</Data>
    <Data>5e95060d</Data>
    <Data>dwrite.dll</Data>
    <Data>10.0.18362.476</Data>
    <Data>b43f56a0</Data>
    <Data>c00000fd</Data>
    <Data>0000000000039c61</Data>
    <Data>1604</Data>
    <Data>01d614da44d09554</Data>
    <Data>E:\Prepar3D v5\Prepar3D.exe</Data>
    <Data>C:\Windows\SYSTEM32\dwrite.dll</Data>
    <Data>5ad771cd-9129-46ce-a98e-0ec040239b92</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[ha5mvo 260]

Not sure that GPU of yours is up to the task. 

[Caveney737 66]

Could be your graphics card is not DX12 compatible, worth checking😏

[AviationGaming 5]

I have already checked. My GPU is compatible with DX12.

[PurdueKev 159]

9 hours ago, ha5mvo said:

Not sure that GPU of yours is up to the task. 

I get the same crash and I am running a Titan Xp.

[Uteman 51]

I have answered this elsewhere (P3D forums) - I am willing to bet you are running MSI Afterburner/RTSS (I think it is RTSS).

Had the same problem with both 1080Ti and 2080Ti. Turned them off problem gone. Try it?

Edited April 18, 2020 by Uteman

[PurdueKev 159]

3 minutes ago, Uteman said:

I have answered this elsewhere (P3D forums) - I am willing to bet you are running MSI Afterburner/RTSS (I think it is RTSS).

Had the same problem with both 1080Ti and 2080Ti. Turned them off problem gone. Try it?

Not running Afterburner or RTSS - don't even have them installed.

This was with the RealAir Turbine Duke - that is the only thing I can think of.  My performance is also really laggy when I point the sim to my A2A addon folder and fire up one of those.  All I can think of is that the v4-compatible aircraft don't necessarily play nice with with v5 and DX12 and need to be optimized, since this error hasn't happened to me with any of the default aircraft.

[Uteman 51]

I am running the A2A Skylane and it certainly slows things down compared to default AC but I haven't had the DX12 disconnect error message whilst using it. Did you turn off/rename the windshield.dll in gauges folder as they recommend?

[pracines 823]

This 9 page DXGI thread has some possible fixes:

https://www.prepar3d.com/forum/viewtopic.php?f=6315&t=130051

I realize that this is not the exact same error, but I do remember one of these solutions fixing my situation. This was a couple of years ago so I'm not going to remember the details.

There is some Registry editing involved. 

[PurdueKev 159]

1 hour ago, Uteman said:

I am running the A2A Skylane and it certainly slows things down compared to default AC but I haven't had the DX12 disconnect error message whilst using it. Did you turn off/rename the windshield.dll in gauges folder as they recommend?

Yup did that - the sim will not load without doing that step anyway.