Hi, I get this error when I start up p3dv4. I have a potato computer, but it should be able to run v4. I have reinstalled windows about 3 times now and have replaced the driver countless times, but to no avail.

Is this a problem on my PC? or is it a problem with p3d?

 

 

Edited April 17, 20206 yr by AviationGaming

Has this always happened, or did it just start? Also, your screenshot appears to be from v5, not v4.  If v5, there's a possible fix here in the second post: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=136847 

Oh, sorry about that, I am so used to saying v4. Yes, I am running v5 obviously. I believe that is the same error as mine, my crash is caused by dwite.dll.

 

Log Name:      Application
Source:        Application Error
Date:          4/17/2020 1:11:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-NIOM1NJ
Description:
Faulting application name: Prepar3D.exe, version: 5.0.21.34709, time stamp: 0x5e95060d
Faulting module name: dwrite.dll, version: 10.0.18362.476, time stamp: 0xb43f56a0
Exception code: 0xc00000fd
Fault offset: 0x0000000000039c61
Faulting process id: 0x1604
Faulting application start time: 0x01d614da44d09554
Faulting application path: E:\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\dwrite.dll
Report Id: 5ad771cd-9129-46ce-a98e-0ec040239b92
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-04-17T17:11:40.077900400Z" />
    <EventRecordID>1540</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-NIOM1NJ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>5.0.21.34709</Data>
    <Data>5e95060d</Data>
    <Data>dwrite.dll</Data>
    <Data>10.0.18362.476</Data>
    <Data>b43f56a0</Data>
    <Data>c00000fd</Data>
    <Data>0000000000039c61</Data>
    <Data>1604</Data>
    <Data>01d614da44d09554</Data>
    <Data>E:\Prepar3D v5\Prepar3D.exe</Data>
    <Data>C:\Windows\SYSTEM32\dwrite.dll</Data>
    <Data>5ad771cd-9129-46ce-a98e-0ec040239b92</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Not sure that GPU of yours is up to the task. 

Could be your graphics card is not DX12 compatible, worth checking😏

I have already checked. My GPU is compatible with DX12.

9 hours ago, ha5mvo said:

Not sure that GPU of yours is up to the task. 

I get the same crash and I am running a Titan Xp.

I have answered this elsewhere (P3D forums) - I am willing to bet you are running MSI Afterburner/RTSS (I think it is RTSS).

Had the same problem with both 1080Ti and 2080Ti. Turned them off problem gone. Try it?

Edited April 18, 20206 yr by Uteman

3 minutes ago, Uteman said:

I have answered this elsewhere (P3D forums) - I am willing to bet you are running MSI Afterburner/RTSS (I think it is RTSS).

Had the same problem with both 1080Ti and 2080Ti. Turned them off problem gone. Try it?

Not running Afterburner or RTSS - don't even have them installed.

This was with the RealAir Turbine Duke - that is the only thing I can think of.  My performance is also really laggy when I point the sim to my A2A addon folder and fire up one of those.  All I can think of is that the v4-compatible aircraft don't necessarily play nice with with v5 and DX12 and need to be optimized, since this error hasn't happened to me with any of the default aircraft.

I am running the A2A Skylane and it certainly slows things down compared to default AC but I haven't had the DX12 disconnect error message whilst using it. Did you turn off/rename the windshield.dll in gauges folder as they recommend?

This 9 page DXGI thread has some possible fixes:

https://www.prepar3d.com/forum/viewtopic.php?f=6315&t=130051

I realize that this is not the exact same error, but I do remember one of these solutions fixing my situation. This was a couple of years ago so I'm not going to remember the details.

There is some Registry editing involved. 

1 hour ago, Uteman said:

I am running the A2A Skylane and it certainly slows things down compared to default AC but I haven't had the DX12 disconnect error message whilst using it. Did you turn off/rename the windshield.dll in gauges folder as they recommend?

Yup did that - the sim will not load without doing that step anyway.