I dont know if i purchased this at the wrong time or what, but i have had nothing but hassle since. I havent been able to use the copilot in the 2 weeks since i bought it and were not hearing much in the way of support here. For $60 I expect a way better ROI. Who do i see about a refund??? Like Now!

I cant edit the post or i would include that i have done everything to get it work including uninstalling it, reinstalling it removing the programs files, etc etc etc... there doesnt seem to be any kind of crash log or debug details, and im really out of patience every time i come here looking for support the dev acts like im some 5 year old who doesn't know computers, i write software for a living so lets just get that out of the way.

57 minutes ago, raelonmasters said:

I cant edit the post or i would include that i have done everything to get it work including uninstalling it, reinstalling it removing the programs files, etc etc etc... there doesnt seem to be any kind of crash log or debug details, and im really out of patience every time i come here looking for support the dev acts like im some 5 year old who doesn't know computers, i write software for a living so lets just get that out of the way.

You realize almost all your posts on Avsim are essentially rants against MCE.

Before you start thinking I am on the defensive, well here is the bad news for you, I don't even need to.

Contact Avsim board and ask them if there was ever a single thread deleted from this forum. None is the answer.

I won't ask them to lock this thread either, no matter where it goes, so that you can be at ease ranting further if it makes you feel better I still can't find where I treated you like a 5 year old child). Point me to the thread and I'll apologize.

It begs the question though, why did you buy it then?

If you wanted a debug log, you could have asked. It's possible to generate one with "Debug=1" in "mce.ini". Mostly to troubleshoot startup issues. It is disabled by default for performance reasons.

Not sure what to make of your remark regarding being a software developer.

I suggest you start a new project for flight simulator so that you can learn that unlike standalone software you write from A to Z and over which you have total control, add-ons for flight sim operate in a very intricate "Eco-system" with many unknown variables.

You will never be sure what other add-ons are doing, and won't ever be able to test all possible scenarios, no matter what you say.

We have realized a very long time ago that we are no Microsoft nor Adobe with multple layers of quality control, hence our decision from first elease (2010) to run most of the software as an external app (to prevent crashing the sim) and provide this as a "Try before you buy"

It is the most honest approiach. Period.

It's much easier to never release a Demo and only show 2 minutes teaser doctored videos, Pay influencers to endorse your product and buy likes on the Internet. Then have a few accomplices do the dirty work on forums or FaceBook with "credit card ready", "must buy on day one" to suck the gullible in only for them to shelve the product after purchase. Or even have accomplices buy a product from the competion for the sole purpose of casting doubts on it. It won't work with us for the reasons outlined above 🙂

Next time you see those Youtube or Facebook likes, just have a look at how they can be fabricated. Wake up folks.

https://youtubemarket.net/en/buy-youtube-likes

 

2 minutes ago, FS++ said:

Next time you see those Youtube or Facebook likes, just have a look at how they can be fabricated. Wake up folks.

https://youtubemarket.net/en/buy-youtube-likes

Yup, and by the same token, some people can deliberately try to cause you problems for your channel on youtube too; I've had that in the past, so I know it can happen.

And just to stick up for Gerald a bit here. I've had MCE since it first came out, I got a freebie review copy of it years ago to do an Avsim review, and it was a big review I did, took me ages because it had so many features and I wanted to do it justice. To say I was impressed is an understatement, and that was with the very first version of it.

But that was many years ago; before even P3D existed, let alone MSFS. In more recent times I bought a copy of the super-duper version of MCE, because it has grown in scope and compatibility in leaps and bounds, and in doing that, I've watched that happen since its inception. Support and feature expansion has always been fantastic for the product, from a developer who puts his heart and soul into the thing and is never too far away from a support forum response. 

There is a reason why I often champion this product, and it's simply because it deserves it.

Yes they are all rants against this software. Because until i spent the money on this product i never had a reason to come here before, seeking help, and being treated like i dont know how to use a computer instead of getting any kind of real help from you. If you spent as much time providing quality service as you do writing responses well then you just might fix some things. On the other hand I do have my own project in the flight sim space, 2 in fact.

None of your dribble above has provided me with a working product, I'm still here with a what $60? non working piece of software and want to know what you're going to do about that? I mean it literally wont even launch any more. Nothing registers in the task manager after the waiting symbol disappears.

Yah i ran your demo first. and it all worked. then i registered and i swear to you it has been nothing but down hill ever since.

First you tell me that the problem i reported doesn't exist in the first post, then you tell me its my problem because I am simply not using it right, i must be used to using voice attack.. etc. News flash i didn't even buy voice attack until after your software failed to launch. That is why I made a comment about being a Dev myself. So you would quit answering my queries with standard nonsense like restart your computer, or your CD tray isn't for coffee mugs.

If you had an actual support system i wouldn't have to come on here once a day and see if you gave a word not allowed about money spent being wasted. Return my money void my license and have a nice day? that would be great.

I cant remember if i paid for this through PayPal, I'm hoping i did and im going to go look now. pretty crappy that your response doesn't include anything helpful. Good i did. dispute filed.

 

Your word not allowed can jump in here and wave flags all they want, the point of fact is (judging by his response) that you must have more then one person who has an issue with you as a developer or your software in general if you've got enough haters on your small YouTube channel to be of significance enough to pounce in here and bring it up. At some point you gotta look outside your own delusions and realize that if people who paid you MONEY for your software cant use it they're going to be word not allowed, your job is to make them happy, not antagonize the word not allowed out of them like your having a pissing contest for popularity.

Ever heard of the customer being right?

Repeat business is the best business?

Customer service is paramount?

Proper support forums might help?

Maybe a proper in program bug reporting system?

 

19 hours ago, raelonmasters said:

the point of fact is (judging by his response) that you must have more then one person who has an issue with you as a developer or your software in general

 

Since you're openly questioning our integrity, I am going to ask Avsim moderators to establish one simple fact. Whether I ever deleted a single post from this forum, never mind entire threads as the competition does (need to manage your "image" when you don't have a Demo. We don't have to). 

Never was any member banned from this forum for that matter. And I'm not going to start now, rest assured.🙂

You are clearly the odd one out.

To all MCE registered users out there, anyone who ever felt he was tricked to pay for this software, finds it "useless", "unstable", "lacks proper support" please chime in.

 

Edited March 1, 20215 yr by FS++

What in the world does deleted posts have to do with anything I have said? This is the second time you have said that, Are you really not going to resolve this issue?

6 hours ago, FS++ said:

To all MCE registered users out there, anyone who ever felt he was tricked to pay for this software, finds it "useless", "unstable", "lacks proper support" please chime in.

Gerald, if you want us users of MCE want to chime in if we have the feelings you mentioned above, this thread will stuck as the lonly "cagefight" between you two souls. I sugggest you call for us who finds MCE useFULL, STABLE as hell, outstanding and allways quick and helpfull support and many will join in. 

It seems that raelonmasters is really word not allowed of, or just being those kind of person who never fail and think they are the middle of the universe. But he made it to get a tough guy like you gets word not allowed off. 😇

Guys, just let us save our planet instead and, yes i´ll come to that point, let´s us all pray for peace all over the world.  

5 hours ago, BerndB said:

Gerald, if you want us users of MCE want to chime in if we have the feelings you mentioned above, this thread will stuck as the lonly "cagefight" between you two souls. I sugggest you call for us who finds MCE useFULL, STABLE as hell, outstanding and allways quick and helpfull support and many will join in. 

It seems that raelonmasters is really word not allowed of, or just being those kind of person who never fail and think they are the middle of the universe. But he made it to get a tough guy like you gets word not allowed off. 😇

Guys, just let us save our planet instead and, yes i´ll come to that point, let´s us all pray for peace all over the world.  

Thanks Bernd.

There is no war yet. Nor do I seek massive endorsment from the user base as a line of defense. That would be too easy

Just genuinely want to see if any registered user out there feels that way, in oder to put the obviously rubbish claim into perspective. That's it really 🙂

And all of this massage your ego instead of trying to help someone who paid you?

NOTAM 1:

MCE is a genuine fully interactive crew simulation, not a scripted adventue with instructions for kids to follow to the letter, as that wouldn't be fun at all.

It was designed for real world pilots, wannabes and serious flight simmers and is guaranteed to work and fit for recurrent training with ANY airline SOPs.

It isn't intended to be debugged, reverse engineered by people who may be working on competing products (possibly trying to get into its inner workings) and frustrated by the fact MCE is the only voice based crew simulation on the market right now and that we are offering too much in a single package.

 

 

 

 

 

 

 

PIREP #1 i don't care about reverse engineering if that's what i wanted to do it would have been done, the code base is ancient enough it wouldn't take a genius, and unless it's intended to not even start id say you completely failed during scoping. For the very last time I'm going to tell you that it will not even start. How much more clear can those words be?

On 3/3/2021 at 3:59 PM, raelonmasters said:

PIREP #1 i don't care about reverse engineering if that's what i wanted to do it would have been done, the code base is ancient enough it wouldn't take a genius, and unless it's intended to not even start id say you completely failed during scoping. For the very last time I'm going to tell you that it will not even start. How much more clear can those words be?

Let me be clear about it.

Normally, even for the odd case where the user buys blindly and somehow gets stuck, provided he allows us to access his PC remotely, in the unlikely event we cannot get the software to run on his machine, we would gladly make a straight refund. It happened once in 10 years.

This is why we prefer people go through the Demo first.

It's not like you're taking a gamble. It is guaranteed to work.

How can you honestly sell an app that is based on speech recognition, without having it tested on hundereds of machines with different operating systems and localized versions of Windows, some with working speech recognition engine, others with crippled ones because they installed system tools that assume it's best to get rid of that. What about the Japanese and Koreans??

We do not want to have to tell users to buy a better headset, move the PC to a quieter room, or heaven forbid take basic English lessons AFTER purchase, never mind suggest they would need to re-install the simulator or worse, format hard drive and re-install Windows. Never ever will you need to do that with MCE.

If the Demo doesn't go well for you, either seek help or just leave it and un-install it. It doesn't modify any files in your flight simulator installation folder. No editing of Panel.cfg or things like that. Anyone who claims he had to re-install the sim after the Demo is a liar working for the competition.

Without a Demo, someone will pop-in on your forum and say "I get CTDs". What do you do about it???

Maybe you are a magician.Or with such self importance that you can foresee everything 🙂

Or will intimidate them with the "I need to see it happening on your machine", that suggests a very long remote desktop session, which very few people would be keen on because of privacy issues, hoping they back down.

Even Microsoft and ASOBO provide a Demo with a US$ 1 purchase of a test drive for a month in order to see how it works on your machine.

We are talking flight simulator here. Performance is everything. Just because it starts and works doesn't mean you're going to enjoy it.

There will be no doubt, paid (or bribed with free copies) accomplices, who will immediately chime in with "works perfect on my setup" so that the customer is left feeling guilty about something that's not their fault (so much for that "customer is king" you preach about).

The distressing post (or entire thread) will discreetely vanish off the forum after some time, because the "image you build" about yourself on the forum will greatly impact your sales figures.

It doesn't apply to us, because we do things the hard way, not the "get rich quick scammers way".

Because you never identified yourself,nor did you send an e-mail to support for genuine help and came here with a deliberate attempt to berate our software, (Useless, goes in a loop, co-pilot talks to himself, crashes, doesn't run at all)  when you had the product to test out freely, you won't get a refund. Period.

You have this entire thread to make a fool of yourself.

For every challenge you throw, I will occasionally post a NOTAM educating flight simmers about dubious practices found in the add-on world so that they know where they stand.

Thank you for giving me the opportunity to speak out about a few things.
 

Edited March 5, 20215 yr by FS++
typo

so how about a video clip of running the executable demonstrating that it does not launch? I think you know that at this point a snowball has a better chance in hell than me allowing you remote access to my pc, now if that had been your recommendation from the start we could have both avoided this drawn out process.

10 hours ago, raelonmasters said:

so how about a video clip of running the executable demonstrating that it does not launch? I think you know that at this point a snowball has a better chance in hell than me allowing you remote access to my pc, now if that had been your recommendation from the start we could have both avoided this drawn out process.

Simple explanation.

Some anti-virus like Avast occasionally suspect "mce.exe" because it cannot analyze it (It's called false positive). The major AVs don't do that. Not Microsoft nor Norton, just the other Avs that are competing for attention with free versions hoping they can impress you with "findings" to go for the payware version.

Go to the vault and restore any file in quarantine so that the desktop MCE icon can fire the relevant executable.

There are other things mostly linked to protection system which I won't go into in this thread for obvious reasons.