Blank Screen GTN750 refuses to start-up

[virtualgaa]

Been using the GTN 750 for a couple years now. Suddenly it stopped working. I get the blank screen. I found a thread where it talked about AV software interference so I looked into Malwarebytes - my AV - and found a file, programdata\Reality XP\repGtnSim64.dll, in quarantine. I added it to the allowed list hoping to solve my issue. The issue persist. This is from the log file:

Quote

[RealityXP.GTN][INFO ]
[RealityXP.GTN][-    ] # win.xpl version 2.5.28.2
[AOS] [2021-05-06.21:32:12] 😆 Done loading airports.
Loaded: C:\X-Plane 11/Resources/plugins/rxpGTN/64/win.xpl (RealityXP.GTN).

 

Any advice?

Thanks,

Frank

[Bert Pieke]

Did you restore the quarantined file to its original location?

[RXP]

Hi,

Please make sure to also review the following post. It shows the files you might need to exclude in your anti-virus:

https://www.avsim.com/forums/topic/522608-trojan-virus-false-positive/?tab=comments#comment-4476792

 

[virtualgaa]

16 hours ago, Bert Pieke said:

Did you restore the quarantined file to its original location?

Yes. I did. I meant to mention that I did that in my original post.

[virtualgaa]

17 hours ago, Bert Pieke said:

Did you restore the quarantined file to its original location?

Yes. I did. I meant to mention that I did that in my original post.

I checked RXP's advice about allowing files and the folder. Oddly, I only have one dll file in the programdata folder, so I might be missing some. I'm going to try to do a clean re-installation. If it doesn't solve my problem, I'll let you know. Thanks for the help.

[RXP]

21 minutes ago, virtualgaa said:

Oddly, I only have one dll file in the programdata folder, so I might be missing some. I'm going to try to do a clean re-installation

This most likely is the problem. Maybe your anti-virus didn't just quarantined some files but literally deleted them?

[virtualgaa]

 

2 hours ago, RXP said:

This most likely is the problem. Maybe your anti-virus didn't just quarantined some files but literally deleted them?

Yup. A clean reinstall recreated the missing files. Now I have a new problem. The R-XP isn't associated with my license.  I have my license file saved but it's apparently in the wrong place. Not sure where to move it to be read by the program. Can you help?