Continuous request of License validation

[Eziocin 46]

Hi Bryan,

just purchased PBE and everytime I launch it, either as standalone or via the MSFS toolbar it always requests me to input my data and validate the License. I usually run it in Admin Mode, as well as MSFS, but I have also tried to launch it non in Admin Mode, but the result has not changed.

What am I doing wrong ?

Thanks

 

Ezio Cingolani

[byork 2,259]

36 minutes ago, Eziocin said:

Hi Bryan,

just purchased PBE and everytime I launch it, either as standalone or via the MSFS toolbar it always requests me to input my data and validate the License. I usually run it in Admin Mode, as well as MSFS, but I have also tried to launch it non in Admin Mode, but the result has not changed.

What am I doing wrong ?

Thanks

 

Ezio Cingolani

Hi Ezio,

Add the Pushback Express EXE located in Program Files X86 Pushback Express folder to your Firewall 'exclusion list'.

We've seen this issue before, and it's a case of your user's Firewall's sometimes interferring.

 

[Eziocin 46]

Bryan,

thanks for your reply but I have tried and it is not working... it still reinitialize every time I launch it.

Ezio

[byork 2,259]

2 hours ago, Eziocin said:

Bryan,

thanks for your reply but I have tried and it is not working... it still reinitialize every time I launch it.

Ezio

As a test, try with your firewall completely off.

We've seen this before.... it was always the firewall that was causing things to trip up.

[Eziocin 46]

6 hours ago, byork said:

As a test, try with your firewall completely off.

We've seen this before.... it was always the firewall that was causing things to trip up.

No chance....Firewall completely disabled...every time I Run it, it returns with a request of activation as if it were the first time.

Next step I will try to remove and reinstall...apart from the main program, which files do I have to remove to completely delete any leftover of the current installation ?

Thanks

 

Ezio

[byork 2,259]

Hi Ezio,

Are you running any security programs that block things or access?

I'd start looking there.

Also try righting clicking the Pushback Express EXE file located in Program Files X86 / Pushback Express and check the Run as Administrator box.

But send me a support ticket via: www.fs2crew.com

 

[Eziocin 46]

10 hours ago, byork said:

Hi Ezio,

Are you running any security programs that block things or access?

I'd start looking there.

Also try righting clicking the Pushback Express EXE file located in Program Files X86 / Pushback Express and check the Run as Administrator box.

But send me a support ticket via: www.fs2crew.com

 

Hi Bryan,

no, no other antivirus whatsoever apart from the default windows defender on which I have added the PBE folder and .exe in the list of exceptions. PBE.exe has been Run as Administrator since the very first run.

This evening I will send you a support ticket

Ciao

Ezio

[byork 2,259]

I replied to your ticket.

Routers can sometimes have their own separate firewall that can block access and causse problems.

Please check that area as well if you're using a router.

Double check your Windows firewall is fully off.

 

Ciao,

 

 

[byork 2,259]

Update:

User fixed it by right clicking on the Pushback Express EXE file and selecting always run as an administrator in the Compatibility tab.

Generally you shouldn't have to do that.  I assume he was in a non admin user account.