Zendesk usually takes a day and a half (about 36 hours) to reply to issues. I had to have them straighten out messes twice. I think bbking will have everything restored soon. If and when they have the info/proof of your actions, they can fix it, because they do know how to fix that.

41 minutes ago, Fielder said:

Zendesk usually takes a day and a half (about 36 hours) to reply to issues. I had to have them straighten out messes twice. I think bbking will have everything restored soon. If and when they have the info/proof of your actions, they can fix it, because they do know how to fix that.

Well i hope you are right. I tried contact microsoft by phone but no way i can get a life person on the phone. Only online help.microsoft.com

I figured out that my e-mail account still exist under microsoft, but no way i can put my password in. So if you forget your password you are screwed. I hope that zendesk replaces my e-mail account with another one that i have given to them...For anyone be aware never delete your account from microsoft!!

19 hours ago, pmb said:

I don't own the MS Store version but the Steam version. Perhaps someone else can jump in here?

Kind regards, Michael

Michael, the steam version is that with a game pass?

 

Kind regards, Bouwe

4 minutes ago, bbking said:

Michael, the steam version is that with a game pass?

No, Games pass is for MS Store exclusively, just another way to buy it (via a subscription).

The Steam version is here

https://store.steampowered.com/app/1250410/Microsoft_Flight_Simulator_Game_of_the_Year_Edition/

You still need a MS account to login but not all that MS Store Hurlyburly with its hidden directories and stuff.

Kind regards, Michael

8 minutes ago, pmb said:

No, Games pass is for MS Store exclusively, just another way to buy it (via a subscription).

The Steam version is here

https://store.steampowered.com/app/1250410/Microsoft_Flight_Simulator_Game_of_the_Year_Edition/

You still need a MS account to login but not all that MS Store Hurlyburly with its hidden directories and stuff.

Kind regards, Michael

Thx Michael, the steam version does it have the same directory structure and am i allowed to install it on a dedicated ssd like in my case g:/msfs2020?

 

thx

 

Bouwe

The internal directory structure (within /Offical and /Community) is the same, but the rest (base directory including FlightSimulator.exe, config directories) are different. One main difference ist the base directory is open and acessible which some (few) addons rely on.

I have all Steam games on K:\Program Files (x86)\Steam\steamapps (it depends where you install Steam, the rest will be done automatically) and you can select where you want /Offical and /Community (in my case M:\MSFS).

But I would still wait a bit for an answer from Zendesk.

Kind regards, Michael

2 minutes ago, pmb said:

The internal directory structure (within /Offical and /Community) is the same, but the rest (base directory including FlightSimulator.exe, config directories) are different. One main difference ist the base directory is open and acessible which some (few) addons rely on.

I have all Steam games on K:\Program Files (x86)\Steam\steamapps (it depends where you install Steam, the rest will be done automatically) and you can select where you want /Offical and /Community (in my case M:\MSFS).

But I would still wait a bit for an answer from Zendesk.

Kind regards, Michael

Offcourse i will wait from Zendesk. But just in case they can't help me out. So i must install Steam on my G drive like you have G:/steam and g:/msfs2020. I have a 2tb ssd only for MSFS2020. Plenty room!!

 

Bouwe

48 minutes ago, bbking said:

So i must install Steam on my G drive like you have G:/steam and g:/msfs2020. I have a 2tb ssd only for MSFS2020. Plenty room!!

Yep. As far as I recall, you select G/MSFS2020 upon the first run.

Kind regards, Michael

To all: Major update: I have created a new xbox profile with a new name. Then i started MSFS2020. Geuss what: It was loading all the way. One thing i had to re-assign my joystick settings and all the rest. Because settings where at default. I only mis Reno full package (60euro) from Marketplace, which i really didn't use a lot. 3 dreamsceneries installed and for now i am happy!! So in short: Create a new profile in my case in the xbox app. New login at microsoft store and same login into microsoft account. Now i am going to inform Zendesk and Jayne. Thanks for your support!!

Again a happy flightsimmer!!😃

 

Kind regards to all!

 

Bouwe

4 minutes ago, bbking said:

To all: Major update: I have created a new xbox profile with a new name. Then i started MSFS2020. Geuss what: It was loading all the way. One thing i had to re-assign my joystick settings and all the rest. Because settings where at default. I only mis Reno full package (60euro) from Marketplace, which i really didn't use a lot. 3 dreamsceneries installed and for now i am happy!! So in short: Create a new profile in my case in the xbox app. New login at microsoft store and same login into microsoft account. Now i am going to inform Zendesk and Jayne. Thanks for your support!!

Again a happy flightsimmer!!😃

 

Glad you managed to sort things out. Good info!