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I have been trying to contact MK Studios by creating an account on their support page, but the email I get to confirm account is full of random lines of text for example:
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Any ideas how to get through to MK Studios? I am not on Facebook and won't touch the place so please dont suggest that.

Either they have been hacked and someone is sending code, or much more likely they are sending in a format your email client does not recognise.

Try sending the reply to an alternate email address like say a web based gmail address.

  • Author
14 hours ago, Glenn Fitzpatrick said:

Either they have been hacked and someone is sending code, or much more likely they are sending in a format your email client does not recognise.

Try sending the reply to an alternate email address like say a web based gmail address.

I use gmail only.

1 hour ago, shamrockflyer said:

I use gmail only.

Mk studios is a partner of ORBX, I advise you to put your problem directly on the ORBX forum.
"Community help forum --> Microsoft Flight Simulator" 😉

Guillaume

ASUS ROG STRIX X870 ▪︎ AMD RYZEN 9950X OC 5.5 GHz▪︎  ASUS ROG ASTRAL RTX 5090 OC ▪︎ 32GB 6600 Crucial Ballistix  ▪︎ Windows 11 Pro (25H2) ▪︎ 4x Samsung 990 Pro 2TB NVME SSD (OS Drive et MSFS)  ▪︎  Corsair RMX 1000W 80 plus Gold PSU  ▪︎ LIAN-LI ODYSSEY X black case

 

 

21 hours ago, guibru said:

Mk studios is a partner of ORBX, I advise you to put your problem directly on the ORBX forum.
"Community help forum --> Microsoft Flight Simulator" 😉

Orbx will usually not give any support with products not developed directly by Orbx. 

7950X3D | RTX 4090 | 64GB DDR5

55 minutes ago, Cpt_Piett said:

Orbx will usually not give any support with products not developed directly by Orbx. 

All ORBX devs partners can intervene on the forum and give help on their products. 
I have experienced that. 

Guillaume

ASUS ROG STRIX X870 ▪︎ AMD RYZEN 9950X OC 5.5 GHz▪︎  ASUS ROG ASTRAL RTX 5090 OC ▪︎ 32GB 6600 Crucial Ballistix  ▪︎ Windows 11 Pro (25H2) ▪︎ 4x Samsung 990 Pro 2TB NVME SSD (OS Drive et MSFS)  ▪︎  Corsair RMX 1000W 80 plus Gold PSU  ▪︎ LIAN-LI ODYSSEY X black case

 

 

3 minutes ago, guibru said:

All ORBX devs partners can intervene on the forum and give help on their products. 
I have experienced that. 

It seems that quite often they will refer to the developers website. But it’s probably worth a try to contact Orbx at their forums. 

 

7950X3D | RTX 4090 | 64GB DDR5

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