Asking HERE as I'm Out of Options with M/S Support

[vcarlo 529]

Maybe (just maybe) someone on this forum can provide a contact at Microsoft support or suggest my next action.

Background:  1)  Sunday May 29, I submitted a trouble ticket to Zendesk seeking help on my failed attempts to make a purchase from the Market Place

2)  Thursday June 2, received my first response from Jummivana (aka Jayne) stating "Thanks for your message, what is your gamertag ? ".   I responded in 9 minutes with my gamertag.

3)  5 days later June 7, I received  another email from Jummivana "Thank you for your gamertag - I didn’t see a pending purchase but I tried clearing it regardless - will you let me know if you are still seeing the issue?"  THIS email was sent to an alternate email address I once used with Microsoft (NOT MP). Because I was confused about the email address, I responded on the same day with this >> "

"Problem still exists.  Please see attached screen shot from within last 5 minutes.  Apparently my account is associated with 2 different email addresses.  This may be what is causing the issue.  I don't know why but I purchased MSFS 2020 using xxxxxx@cox.net.  You have responded to my alternate email address of xxxxxxxxxx@yahoo.com I don't know how this got screwed up. To my knowledge I have never attempted to make a purchase from the Market Place until May 29, 2022."

 

4)  It is now June 12 (2 weeks and no assistance) ;  I have not received ANY additional response to either email address.

 

This is the ERROR MESSAGE in Question >>> "Another transaction is still pending. Please wait a few moments, or contact support if the issue persists"?

 

Thank you for your time to read about my frustrations.

 

[CFIJose 5,485]

Did you Google this issue?

[vcarlo 529]

16 minutes ago, DJJose said:

Did you Google this issue?

Absolutely - dozens of "FIXES"  no go 

So how does someone who has NEVER made a purchase from MP, have a transaction pending ? 

 

 

Edited June 12, 2022 by vcarlo

[CFIJose 5,485]

I know that there was someone that found a solution, but the person had to wait a few days to get it sorted out.

[vcarlo 529]

According to the forums I researched many customers had the issue resolved by Zendesk.  I cannot get communication from them except once a week with no help.

 

[jimcarrel 688]

Go  Steam!

[Cmmcd87 82]

This happens often to me. Usually the solution is to run it in windowed mode and to ensure it’s not in administrator mode, and then I can purchase normally from the marketplace.

[Sky_Pilot071 580]

You should have the XBOX icon on your desktop.  Exit MSFS then click that.  Then click on your gamertag and sign out and then sign back in.  Run MSFS.

Worth a try at this point and you may also want to sign out and back in on your gamertag in MSFS.

sp

[vcarlo 529]

Quote

 

Thanks very much  !   I have tried both suggestions several times and nothing changes.  

[CFIJose 5,485]

3 minutes ago, vcarlo said:

Thanks very much  !   I have tried both suggestions several times and nothing changes.  

Is your payment method tied to the MS Store? I have mine tied to MS Store & Paypal account and Ive never had a problem buying from the MP.

[vcarlo 529]

I have a paypal acct set up with the MP however I have NEVER purchased anything except MSFS 2020 in July 2020

 

[Sky_Pilot071 580]

If you tried to make a purchase and it failed or didn't make a purchase I would submit another Zendesk ticket with a full explanation.  Also you can visit you MS account activity as the problem may be on that end of things.  Good luck

sp

[vcarlo 529]

5 minutes ago, Sky_Pilot071 said:

If you tried to make a purchase and it failed or didn't make a purchase I would submit another Zendesk ticket with a full explanation.  Also you can visit you MS account activity as the problem may be on that end of things.  Good luck

sp

Thanks SP.  I did not mention I have sent several emails to Jummivana asking for some type of response (any type of response) about one every 2 or 3 days.  I also sent a NEW ticket giving them my original ticket number.  The next day I was informed (by auto reply) the 2 tickets would be merged as one.  I have never experienced this type of customer service before and I only came here as a plea to my fellow pilots in this community.

With the awesome help of Flight FX publishers for the HJet, I am able to fly my HJet but I have promised them I would purchase thru MP and I want to live up to my word.

[CFIJose 5,485]

1 hour ago, vcarlo said:

With the awesome help of Flight FX publishers for the HJet, I am able to fly my HJet but I have promised them I would purchase thru MP and I want to live up to my word.

I'm not surprised. Marwan is good people. Enjoy!

[fogboundturtle 2,708]

Enable steam overlay fixes the issue