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Guest Don Stone

Problems With Downloads From FSD

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Just wondering if anyone else out there has experienced problems with downloads from FSD. I've recently had built a new gaming PC and gone to FSX and in so doing decided to upgrade the FSD Navajo and Porter to FSX as well as purchase the Seneca. However, when I extracted them to FSX and and tried to run these aircraft they all had BMP files missing ie Navajo 5, Porter and Seneca each 1 .I contacted FSD support but they claim there is nothing wrong at there end and it is a problem with my PC...I don't agree because I have purchased other payware aircraft, scenery etc. and have had no problems with any of them. I've now downloaded them numerous times trying all sorts of changes to security, fire wall etc but just cannot get full downloads. Would appreciate some advice please and thankyou in anticipation. :-hmmm

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Thanks for the reply Jim. I did retry your suggestion..I had tried it but thought maybe I hadn't found the right program or hadn't turned it off properly (Still not sure about that!!- I use Avast4)- however, sorry to say things are still the same ie did new download for the Navajo but the same five files are still not there.:-(

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Hi Jim, I know this question is a bit dumb maybe but for the life of me I cannot find the button to turn the Avast 4 antivirus off. I tried various things yesterday but to no avail so I'm giving in and asking the experts. Hope you can help. Thanks:-doh

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Right click the little Avast icon in your system tray. A menu will pop up, then click on "Stop on-access protection".Jim

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Unfortunately, still the same result. I give up...I just cannot understand though how this could happen after having downloaded succesfully from this site in past years with no problems. Also, having no troubles with the many other sites that I have downloaded FSX items from with this PC. Frustrating but thats life...thanks Jim for your help anyway. Regards Don S:-roll

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Don>Also, having no troubles with the many other sites that I have Whilst we are genuinely sorry to learn that you are having download problems we can assure you that from our website is A-OK. We don't skimp on our webhosting arrangements, and we successfully deliver without incident many, many hundreds of downloads every single day of the year. Even under peak loads following a new release our site performance does not suffer. We only rarely have reports of download problems, and in those very rare instances where we do get those reports they are from users using weak ISP's (such as AOL, or people on weak dial-ups) that consistently interrupt downloads because their backbone is not adequate to support their subscriber base. Using GetRight or similar 'resume download file managers' always resolves their problems. Unfortunately, the only folks who seem to consistently suffer these inexplicable problems must inevitably look at contributing local operating system issues or ISP performance issues that will be responsible for causing these (genuinely regretted) download problems. Givewn the specifics of your report, and our considerable support experience, I think the problem is a local operating system or configuration issue rather than an ISP issue but I could well be wrong.I also live on the east coast. Your server log data shows are connecting via a Western Australian located I.P./ISP from Port Macquarie NSW. I would suggest you contact your Western Australian ISP and explain the problem to them. FYI, using Telstra bradband (both mobile and fixed landline ADSL) I can (and I have) successfully downloaded and reinstalled the files you are talking about - and I did precisely that just prior to posting this message in the middle of the peak AU evening usage period.Please let us know (via our Tech Support portal) if you require further assistance. Regards,http://www.fsd-international.com/team/Steve_signature.gif

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>Don>>>Also, having no troubles with the many other sites that I>have >>Whilst we are genuinely sorry to learn that you are having>download problems we can assure you that from our website is>A-OK. We don't skimp on our webhosting arrangements, and we>successfully deliver without incident many, many hundreds of>downloads every single day of the year. Even under peak loads>following a new release our site performance does not suffer.>We only rarely have reports of download problems, and in those>very rare instances where we do get those reports they are>from users using weak ISP's (such as AOL, or people on weak>dial-ups) that consistently interrupt downloads because their>backbone is not adequate to support their subscriber base.>Using GetRight or similar 'resume download file managers'>always resolves their problems. >>Unfortunately, the only folks who seem to consistently suffer>these inexplicable problems must inevitably look at>contributing local operating system issues or ISP performance>issues that will be responsible for causing these (genuinely>regretted) download problems. Givewn the specifics of your>report, and our considerable support experience, I think the>problem is a local operating system or configuration issue>rather than an ISP issue but I could well be wrong.>>I also live on the east coast. Your server log data shows are>connecting via a Western Australian located I.P./ISP from Port>Macquarie NSW. I would suggest you contact your Western>Australian ISP and explain the problem to them. FYI, using>Telstra bradband (both mobile and fixed landline ADSL) I can>(and I have) successfully downloaded and reinstalled the files>you are talking about - and I did precisely that just prior to>posting this message in the middle of the peak AU evening>usage period.>>Please let us know (via our Tech Support portal) if you>require further assistance. >>Regards,>>http://www.fsd-international.com/team/Steve_signature.gifWhy not mail a cd to him?

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Thankyou for taking the time to contact me and your constructive comments Steve. It is rather perplexing and frustrating to say the least, especially with my past excellent service with FSD and the enjoyment I have had from FSD aircraft in that time. Anyway, I will take up the matter with Westnet and see where we go from there. I do use a download accelerator ie Getright Pro 6c.Your technical department advised me to check out a few things which included Direct X (Done, no probs). I've tried with the firewall and antivirus off, but they also mention "A corruption in your Window Xp installation itself(services, registry or drivers}. What do I need to do this? - I have a program called "Registry Fix" which I run every so often so I guess that leaves "services" and "drivers".Anyway many thanks and will let you know what transspires here. Regards Don S

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Gday...well I contacted my internet provider (in WA)and they reckon there is no problems with their servers on the east coast. Spent most of yesterday re-downloading etc but still getting missing files.So that's it...I'll just put these aircraft in long term storage and see what happens sometime down the track. Thanks again for the comments and advice, regards Don S:-wave

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Don,If you can't get the files by download we can mail all the titles to you on a CD. That's no problem. Tell us if your address has changed.Your Internet connection somewhere between your local ISP and our server has a problem somewhere, and it is likely a problem neither one of us can diagnose. We are not hearing other reports like this on our end, so it is impossible to say where the problem is.Tim Dickenshttp://www.fsd-international.com/team/TD_forum_sig.gif

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Tim, Thankyou for your kind offer and the contructive and helpful comments I have received from Steve Small, yourself and many others in this matter. After all my frustrations over the last couple of weeks I would like accept the offer for which I'm very thankful and grateful. I am no technical type but I think you are both right on the ISP issue..however I spoke with Westnet again today and they claim that all their traffic is channelled through Telstra systems and that they have had no other complaints....so!!! I'm between a rock and hard place.... Anyway, thankyou all most sincerely for your help. ps. Yes, my address is still the same..can be confirmed though from Seneca purchase I made a couple of weeks ago:-beerchug

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Gday all.....just want to make a public (forum?) apology to FSD, its staff and those who gave advice in this matter. The problems that I was experiencing have, with time, proven to be "in house". Last week I had to take my (new) gaming PC to the "Computer Man" as it had problems (just wouldn't fire up) which were found to be a registry related. Anyway, everything had to be reloaded including FSX. Thought I'd reload all my FSD aircraft just to see what happened and quess what....they all came up OK and fly beautifully with NO missing scenery files etc. Terrific and I'm "over the moon" about this. Anyway, I'm truly sorry for the frustration, sceptism, etc displayed in this matter and the time wasted by everybody who took the time to offer assistance/advice in solving this. Regards.

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Don,Glad to hear you finally got it sorted out. I haven't ever had the kinds of problems you described on my FS system - but I did have issues on my "music" (digital recording) PC a few weeks ago that eventually, after much (and I mean a lot of) hair pulling, prompted me to start over and reinstall Windows and all of the applications that I had on that box. Very painful, and I think we can thank the OS for these kinds of time-wasting frustrations.Now, be sure to back up a System Restore point (if it didn't happen automatically) so that you have a "known good" configuration to fall back to if it all goes pear-shaped again.Dave Blevins

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Thanks for comments Dave, greatly appreciated. Yes, I did a system restore straight away. Just a comment on that, the computer man told me that the registry was made corrupt when I tried, in desperation, to restore the system using a restore point back before SP1. This upgrade aparently replaced a lot of the original registry entries,etc(it's all above me!!!). Definately a no no he says. However, this might be helpful to others to act with caution.

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Hi Don.I have been having the same sort of trouble with some of my add ons for fsx, Tried to install but always came up with missing files etc, I am in perth also, I was advised that I might have memory problems so sent off to pc shop and they said I had amd changed 2ghz worth.Excited I got home and still could not install my new addons.Level D 767 FSX, so i tried to reinstall my beaverX but that never loaded either.Maybe some sort of virus here in Perth ??Did they just do a complete reinstall from scratch ?Can you find out for me.ThanksBarry CuffRockingham Perth.

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>Just wondering if anyone else out there has experienced>problems with downloads from FSD. I've recently had built a>new gaming PC and gone to FSX and in so doing decided to>upgrade the FSD Navajo and Porter to FSX as well as purchase>the Seneca. However, when I extracted them to FSX and and>tried to run these aircraft they all had BMP files missing ie>Navajo 5, Porter and Seneca each 1 .I contacted FSD support>but they claim there is nothing wrong at there end and it is a>problem with my PC...I don't agree because I have purchased>other payware aircraft, scenery etc. and have had no problems>with any of them. I've now downloaded them numerous times>trying all sorts of changes to security, fire wall etc but>just cannot get full downloads. Would appreciate some advice>please and thankyou in anticipation. :-hmmm I haven't downloaded anything from them lately but have in the past without any problems.Check your Windows firewall settings. They open up ports; maybe the ports are not getting opened.

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Hi Barry, "Did they just do a complete reinstall from scratch." Because he kept getting the message "cannot find the source" he couldn't do that but had to delete and reload seveal items again before he could get to load FSX again. Took him a full day to resolve it....Sorry I'm not into the technicalities of it all so I could better explain but do hope that you eventually get things sorted out. "virus here in Perth"...never, a beautiful place..spent lot of time there and south of Perth when we caravanned around Oz a couple of years ago. I was born in Dalwallinu. Regards Don

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Never used FSD.However I had some problems that I thought were downloads but turned out I didn't have a good copy of "Windows Installer ver. 3.1", if memory serves.Do a search on Microsoft.com and find the latest Windows Installer application, I think it's 3.1Worth a try.Buck

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