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Prepar3D ntdll crash

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It seems P3D sim Director has problem with my pc. Today I installed latest driver from NVIDIA. Btw, my specs are: 

Intel Core i7 9700KF.
MSI NVIDIA Geforce RTX 4090 Ventus 24 GB's of VRAM.
Asrock Z390 Pro4 Motherboard.
Seasonic Prime TX-1300 [1300W] 80+Titanium PSU
Team Group T-FORCE DELTA RGB 128 GB's of RAM [4x32GB's]
1TB SSD, 4TB's External HDD.

 

For some weird reason when ever I try to place object in SimDirector the sim crashes. Event viewer shows this error:
 

Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: ntdll.dll, version: 10.0.19041.3086, time stamp: 0x6349a4f2
Exception code: 0xc0000374
Fault offset: 0x00000000000ff4c9
Faulting process ID: 0x2f94
Faulting application start time: 0x01d99f183b789298
Faulting application path: C:\Prepar3D\Prepar3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: e2ce0da5-572f-4985-824b-002bf47a5f24
Faulting package full name: 
Faulting package-relative application ID: 

 

Yes, I installed all the latest Microsoft Visual packages, plus complete reinstall of graphics driver and P3D repair install. 

Any help will be appreciated. 

Run system file checker, you have a faulty package running with P3D an addon you are using could be the problem.

 

Raymond Fry.

PMDG_Banner_747_Enthusiast.jpg

  • Author
15 minutes ago, G-RFRY said:

Run system file checker, you have a faulty package running with P3D an addon you are using could be the problem.

doing it, thank you. Well, you are saying to me to do a delete of generated files to cleanup? 

3 hours ago, PavlinS said:

doing it, thank you. Well, you are saying to me to do a delete of generated files to cleanup? 

Oh no no no!!!  Deleting the generated files will erase the add-on config information for anything installed outside the ...\Documents\Prepar3D vX Add-ons\ folder, and you'll have to reinstall anything that isn't installed in that generic add-ons folder.  In my case that'd cause about 85% of my scenery to vanish.

sfc and dism are utilities that check the Windows system files, not your P3D install.

A heap corruption problem in ntdll.dll like you're seeing can be lots of things.  If a problem starts happening suddenly, especially coming from a big multifunction library like ntdll, first consider what was done to change things recently.

So if this started with a new video driver, I'd first approach the problem by reverting back to whatever driver worked before.  If you really think you need the new driver, you can try again with a clean install, or by using a utility like DDU with the computer in safe mode to remove all traces of the previous driver.

Bob Scott | President and CEO, AVSIM Inc
ATP Gulfstream II-III-IV-V

Sys1 (MSFS20+24/XPlane12+11): AMD 9800X3D, water 2x240mm, MSI MPG X670E Carbon, 64GB GSkill 6000/30, nVidia RTX4090FE
Alienware AW3821DW 38" 21:9 GSync, 2x4TB Crucial T705 PCIe5 + 2x2TB Samsung 990 SSD, EVGA 1000P2 PSU, 12.9" iPad Pro
Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, Twin TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case

Sys2 (P3Dv5/v4): i9-13900KS, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090
Samsung 55" JS8500 4K TV@60Hz,
3x 2TB WD SN850X 1x 4TB Crucial P3 M.2 NVME SSD, EVGA 1600T2 PSU
Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro
PFC yoke/throttle quad/pedals with custom Hall sensor retrofit, Thermaltake View 71 case, Stream Deck XL button box

Sys3 (DCS/P3Dv4/ATS/ETS): AMD 7800X3D, MSI MPG X870E Carbon, Noctua NH-D15S, 64GB GSkill 6000/30, EVGA RTX3090
Alienware AW3420DW 34" 21:9 GSync, Corsair HX1000i PSU, 4TB Crucial T705 PCIe5 + 2TB Samsung 970Evo Plus,
TM TCA Officer Pack
, Saitek combat pedals, TM Warthog, TM RS300 FF wheel/pedals, Coolermaster HAF XB case

  • Author

There was this issue on the previous driver as well. The main program works, no issues there, but the SimDirector does not work. DDU? You are sure this will help me? And I do not mind doing the delete generated files, most of my add-on's are on the add-on.xml file method, I use Lorby-si addon organizer. Btw, before the issue I had another one - catalog was not loading, because I had installed a lot of my ORBX True Earth packages, but I did removed them so it can work. 

 

Okay, I'll do the DDU thing, hopefully it helps. if not - Delete generated files as the prev. suggestion. 

 

I did DDU and NVCleanInstall plus Shadowplay, which I use for recordings. This are the settings I changed:
67oYxSA.png

 

Let's see is this solving my problem, hopefully it is. 

If not, delete generated files will be in order. 

 

It hanged a little, then it crashed again. I am doing Delete Generated files. Hope this helps. If that does not help, well, I am powerless. 

Edited by PavlinS
wanted to add more information about my current actions.

Many might say otherwise but as far as I know it's better if you don't set anything in Nvidia Control Panel. Just leave it default. For two decades of simming I have never positively benefited of it. In fact it has been constantly causing issues for me on multiple different sets of PC's and configs. Try to restore it to default and see if that helps. It's just my two cents to your problem 😉

Balint Szarka

CPU Intel i9 9900K OC'd to 5Ghz

RAM 32GB Corsair Vengeance DDR4 3000MHz (2 x 16GB)

GPU 8GB NVIDIA GEFORCE RTX 2070 SUPER

 

  • Author

I always put those settings. I never had an issue with them on. I suspect that my problem comes from ORBX. This time I wont turn it on. Let's see. 

 

It works, for now. Maybe because I did not changed the simulator settings. 

Edited by PavlinS

1 hour ago, PavlinS said:

I always put those settings. I never had an issue with them on. I suspect that my problem comes from ORBX. This time I wont turn it on. Let's see. 

 

It works, for now. Maybe because I did not changed the simulator settings. 

I doubt that ORBX would cause any crashes really. Reason being is that ORBX only changes the textures (talking about Base, OpenLC etc...). Unless it's one of their ObjectFlow modules that might be causing a crash but I doubt that too. Ntdll crashes are usually way too high of settings, excessive overclocking, GPU running high etc. There is a crash to desktop guide somewhere here on avsim detailing ntdll.dll crashes.

Balint Szarka

CPU Intel i9 9900K OC'd to 5Ghz

RAM 32GB Corsair Vengeance DDR4 3000MHz (2 x 16GB)

GPU 8GB NVIDIA GEFORCE RTX 2070 SUPER

 

  • Author
31 minutes ago, Balint Szarka said:

I doubt that ORBX would cause any crashes really. Reason being is that ORBX only changes the textures (talking about Base, OpenLC etc...). Unless it's one of their ObjectFlow modules that might be causing a crash but I doubt that too. Ntdll crashes are usually way too high of settings, excessive overclocking, GPU running high etc. There is a crash to desktop guide somewhere here on avsim detailing ntdll.dll crashes.

I don't overclock. You might be right about the settings. I'll lower them down even more, that might even give better performance for me. 

 

I think I fixed it. It works from more than an hour, thank you guys for the suggestions. 

Edited by PavlinS

2 hours ago, PavlinS said:

I don't overclock. You might be right about the settings. I'll lower them down even more, that might even give better performance for me. 

 

I think I fixed it. It works from more than an hour, thank you guys for the suggestions. 

I am glad you sorted it out, hopefully for good 😌 

Balint Szarka

CPU Intel i9 9900K OC'd to 5Ghz

RAM 32GB Corsair Vengeance DDR4 3000MHz (2 x 16GB)

GPU 8GB NVIDIA GEFORCE RTX 2070 SUPER

 

A lot of addons put texture`s in your shader folder deleting tour shader folder can sometime find this, restarting P3D and no crash will confirm this as it rebuilds the default shaders on loading.

 

Raymond Fry.

PMDG_Banner_747_Enthusiast.jpg

On 6/15/2023 at 8:38 PM, Balint Szarka said:

Many might say otherwise but as far as I know it's better if you don't set anything in Nvidia Control Panel. Just leave it default. For two decades of simming I have never positively benefited of it. In fact it has been constantly causing issues for me on multiple different sets of PC's and configs. Try to restore it to default and see if that helps. It's just my two cents to your problem 😉

How has custom configurations in NCP caused you issues?  I've optimized my setup visuallly and get the most out of my GPU via the RDpresets NCP guide, not sure why it would cause isses beyond someones gap in understanding what they are changing.

Kie Simpson

Edited by kflight

In what way it impacted my setup I have no clue. However following many YouTube videos back in the days when I thought everyone’s setup for the flight sim was good caused me a lot of headaches.

Balint Szarka

CPU Intel i9 9900K OC'd to 5Ghz

RAM 32GB Corsair Vengeance DDR4 3000MHz (2 x 16GB)

GPU 8GB NVIDIA GEFORCE RTX 2070 SUPER

 

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