I have opened a support ticket 4 days ago, and I still have no reply, how long does it usually take for Fenix to reply? Thanks in advance

It was a weekend, they work Mon-Fri; turnover is generally pretty quick. I suggest you use their Discord for more info.

Very quickly, and I didn‘t even report a critical error, just a suggestion for improvement.

Standard answer for this “resubmit”. Usually sorted out in minutes/hour or two after that. YMMV. TANSTAAFL. Blue skies,

-B

Update: everything has been sorted out

Probably as long as their Neos are taking....years.