Bruce Smith

Many thanks, problem solved. If PMDG had perhaps explained this when sending their product I wouldn't have spent about 4 days wasting my time trying to communicate with them in the first place. Once again thanks I got straight through and alls well. Bruce

I have also downloaded the 777 and due to a frozen computer had to do a complete re-install of my system and the entire content from scratch. I also purchased a years download with the base pack just in case this event happened. I have had no trouble with any other product than this one. Over a period of three/four days I have sent E-mails to PMDG to access a new redownload, no trouble I thought, was I wrong!!! The requests have been either not getting through or just completely ignored. I dont know if it my fault, or, PMDG are usually this tardy in at least acknowledging E-mails when they are sent. Can you advise me if you have had any advice or suggestions to the solving of this problem.