DiscoSweat

Just popping back to confirm for anyone who stumbles on this: The replacement pfp3n finally arrived and I'm having the same exact issue. Device just randomly gives up sending up input to the sim and PC at a random intervals during the flight. Absolutely miserable experience and company. At this point I'm keeping it in hopes they eventually issue fix (and because I am never going through this again with them) but never again.

I have been very patient with them (it’s been 4 months since I purchased this and I’ve traded close to 50 messages with them!) This is not a language barrier issue lol

Just venting my frustration and posting a buyer beware for anyone looking at WINCTRL for peripherals. I ordered a PFP3N in March. Device arrives without issue and shipping was surprisingly quick. I plug it in and set it up and everything works great ... until about hour 1 of a 2 hour flight. The buttons on the device just stop registering input. Screen works, but no input going into the computer or sim. Googled around and it seems like a very common issue. Tried about 7 possible fixes, everything I could find online, and nothing helps. Device gives up sending inputs at random intervals during every single flight. I finally reach out to WINCTRL and we go round and round with software and windows fixes I have already tried. One response takes a week + and the language barrier is strong making this even more difficult. Eventually they stop responding completely. I reach out via email and they tell me to start another ticket on the website. There they tell me it's a hardware issue and my device needs replacing. It's now end of May. They tell me they need a photo of the Quality Control placard, and every individual piece in the box, uploaded as a separate photo. Thankfully I saved all of these, take the pictures and send. Two weeks later they tell me two of the photos don't work for them. I retake them and send again. They get back 4 days later with an address and I send it back. I hear nothing for a week after my tracker shows it was delivered. I reach out to see what's going on, and they tell me they have the device but someone from their "Resources and shipping department" needs to pick it up from the warehouse. Okay... another week goes by and I hear nothing. I reach out again and they ask me to confirm my shipping address so they can send me another unit. Another week and a half goes by. I reach out again and they tell me they will ship ASAP and send a tracking number. Another week goes by. I reach out again and they tell me "Sorry, let me expedite the shipment." So that's where I am now. Almost 4 months after I bought this thing and I still have no working device. This has taken so much time and effort, and I don't even think a new device is going to do anything because this seems like a software or firmware issue from everything I've read. It's a shame, because they really fill a hole in the market. Product looks and feels great and it's surprisingly affordable. But I'll never buy another thing from them again. I guess you get what you pay for.