>Fred - Thanks for the reply.>>Russell - You haven't the faintest idea whether I know how to>work the NG with or without a manual. The two problems I>detailed in my post above do not need a manual to solve, so I>don't know where you are coming from here. I do not care much>for the manual. I never said anything about it. You might need>it - I do not.>>Randy / Shane - I will not give it a rest, nor will I stop>reporting problems and voicing my concerns. I paid good money>for a product that doesn't work as it should - I have every>right to complain. I fully realise that PMDG will correct>reported bugs at some point. I also realise that nothing is>ever perfect when released. It is just that this product seems>to have one too many bugs for my liking. I therefore question>the quality control. I am a customer, it is my right to do so.>The 'don't complain at software developers' attitude seems>more prevelant these days, and just doesn't cut it with me.>>I have purchased many add-ons for FS and have always expected>the odd bug. I even beta tested for a well know software>company not so long back. I have never had any cause to>complain as I have over any other software though. I even>purchased the CS 727 and never complained about that!>>It comes to a point now though that you are charged quite a>lot of money for a product that has quite a few issues, has>instruments such as TCAS missing (ony to find out that you>have to spend more money on the 800/900 for that and other>systems) - all while having to deal with the frustrating and>limiting registration process. I would have hoped (since the>CS 727 days) that developers would start to use something like>the Flight1 wrapper. Saying that, I am interested to see what>PMDG are doing (as mentioned in another post).>>It is about time the end user stuck up for themselves. I fully>realise a complex project like this won't be without fault,>but why should the paying customer be a beta tester, only to>have a working version at some point in the future? I never>asked (or hassled) PMDG to release their product early. I>would have been quite happy waiting for a month or two, but>when someone releases something you tend to think it is>ready.>>A time machine would be a good thing - I wouldn't have>purchased the software yet. I would have waited to see how it>developed and then made my decision. I've said before that I>believe the aircraft has potential.>>I can't help but think your judgement is somewhat clouded>here. I guess you have your reasons.>>Rich.>>>>>>There's a difference between reporting problems/concerns and just plain complaining.I have noticed a few issues so I post them here and then I send a screenshot out to whoever handles that area in order to illustrate the problem directly.How is coming in here and questioning the quality control helping the situation? You had no part in the design of the aircraft and you had no part in the beta testing of the product.As a beta tester myself I can tell you that some of the stuff that may seem obvious can somethimes not be so obvious to a beta tester...sometimes things get reported but are missed in the implementation. Some things are delegated to be fixed later because fixing it now would GREATLY increase development time.Point is, there are a TON of reasons why things are missed and/or not implemented.Remember, you may have 20 beta testers reporting issues, but there is still only 1 or 2 people who have to note and resolve them.We all want our new 737 fixed up but it is going to take a little time. I understand your concern, you payed for it with your money and you have every right to complain. But I just don't think it will help the situation.I'm not questioning peoples right to complain, I'm questioning the nessecity too.:)

>AMD 2700+ (started w/2400+ and no I didn't upgrade because of>the NG), 512MB RAM, Win XP home, 40GB HD. Geforce 4 Ti4800,>SB Live! Gamer. Not at home so I can't give you driver revs,>but if this is important let me know and I will post another>message.>>George>Hi George,as i've expected, nearly the same system as mine:AMD 2600+, 1024MB RAM, 40GB HD, GForce 4 Ti4200 128MB, Win2000and this is what i mean in my initial post. I only can't understand what happen that due to this 'little' differences in hardware there are so 'big' diffs in the Software. I am Networkadministrator, and i think i know enough about the OS's and Software that don't work as expected. What makes me disappointed is that the bugs in my opinion are so 'simple', and i wonder that this not happen due to the betaphase.read you... Michael (Migh)

obviously everyone can have and is entitled to their own opinion.For those of you who are complaining about this and that, you need to read the forum carefully ... most every issue that has been raised has been covered by a PMDG person or some other helpful kind soul.For almost 30 years I have worked in the data processing biz as a designer, programmer, analyst,systems programmer, you name it I've done it and as data center manager in one job, purchased accounting software for an IBM Mainframe for > $150,000 and it was bug ridden, even though it was written in IBM COBOL and 370 ASSEMBLER and tested on an IBM MAINFRAME ... The reason, the machine code equivalent to today's BIOS might have been different from machine to machine, disk drive types might have been different ... something, God only knows ... but the POINT is that was ONE SYSTEM, $150K and the software was not perfect, but the vendor supported us and patched the system till it functioned to spec.So translate that to today ... we have AMD and INTEL, many brands of motherboards with different chipsets, different BIOS, different amount and type of memory, then add sound boards, video boards ... good grief ... the mathmatical combinations and permutations tend towards an infinite amount. Then you have WIN 98, ME, 2000, XP/Home, XP/PRO ... unreal.So you are very naive if you believe with any amount of beta testers that a software product is perfect on its first pass, or second pass or third pass. The REAL indication of quality is the support you receive from the vendor ... that's why IBM has been around for many years, and even in bad years makes 75+ billion in revenue ... good customer service and support.These guys here at PMDG are providing FIRST RATE support, a really fine product which NO DOUBT will settle into its initial release and rival the PSS A320, PIC 767 and DF 737s of the world. Each of these really fine products had their initial troubles, but as with PMDG, support was there, available, and helpful. Constructive criticism is always desired ... but PLEASE, step back a bit, get some PERSPECTIVE and give these guys a break.My $.02

Paul,At least your analogy had at least some resemblance to the subject in hand (software). Saying that, I think most people here fully expected the software to have a bug or two. After all, we have all purchased software before. I believe it is the amount of bugs combined with the registration process et al that have caused upset. You only have to look on the general forum here at Avsim to see how emotive a subject product registration can be.I think most of use also realise that it is difficult to beta test a product properly. Even if you had 1000 beta testers you would always get an end-user using some ancient graphics card (or whatever) that causes problems.However, you know yourself that if software (or at least parts of it) is buggy then no amount of hardware or combinations thereof will be able to run it properly. For example, the frame rate problems that exist (at the moment) with the VC or gauges is evidence of this. This problem (among others) would most likely exist on all beta testers machines (especially since it seems to exist on a large number of users machines). I guess there are other examples here but it really has all been said a few times before. In any case Fred explained that there are some issues behind that.Since I don't think I have ever made comment on support from PMDG I'll leave that subject alone. However, I was interested to read the update posted earlier about the patch. I have no doubt the NG has potential (I have said that a few times before). However, there are a few issues (not just bugs) that have caused both myself and many others to comment on. A lot of these comments and/or questions can't necessarily be answered by the kind and helpful soles on this forum. That (I guess) is up to PMDG.Rich.