Having read several posts, i ma trying everything possible to get this thiing to validate.1. Downloaded with Mozilla and IE2. Checked 20 times my password, order ID and email address3. Changed nmy password and redownloaded4. made sure i had enough money on the credit card to cover it!5. have no firewall ect to block the download6. Security settings as per ecommendation from PMDGWhat else to do? I cant pay for it again as it cost aboy $70+ dollars in New Zealand and my wif ewill go ballistic if i get charged twice!!!I have emailed PMDG and am waiting there reply.Any other things i've missed?Thanks chaps and sorry to harp on about this.Doug :(

Did you try to install onto a computer that you did not download on? Did you TYPE the information instead of cut'n paste?[h4]Randy J. Smith[/h4]

Doug, have you received an automated acknowledgement email of your support request? If not, please refer to the 2 pinned posts on top of the PMDG forum regarding Customer Support.Sorry for the inconvenience. We'll get you up and flying as soon as possible!Best,Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Hi. I had a problem where i clicked validate and then the installer closed. Im am using Norton Anti virus which i had previously closed down using CTRL+ALT+DEL and then end processes. But Norton was still blocking it and this is why it were happening. Ross

Vin,So what is the issue with non validation? I've been trying for almost 2 days now.Do we need new exe's, is it a server issue, incomplete orders, or what?

Hi VinI did recieve an automated response - thankyou.I will keep trying and await your assistance. I understand there is much to do for you folks, so i guess i can be more patient and wait!After all, i stioll have my B1900 and my 737NG to fly!Thanks for replying VinDoug :)

In my case, (and even as I wait for reply from PMDG still), I saw on another post at flightsim.com, that changing your password on the PMDG Ecommerce page, does the trick. Log on to PMDG, change your password and run the installer.It seems to work!Regards,Marcelo

Jeff,If you are having trouble validating, please contact [email protected],Vin ScimonePMDGwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg

Doug-what's the installer saying when you try to validate?(and post your last name too- there are way too many "Doug"s in our database) ;-)

Already did that, Vin.

This is the one I get:

>Doug->>what's the installer saying when you try to validate?>>(and post your last name too- there are way too many "Doug"s>in our database) ;-)Hi thereThe message is this:This is the one I get: