This hobby seems to be getting more hostile every day. Give it some time, AVSIM will be like one of thos forums for Counterstrike Players that call them selves a "clan.""NO! I KILLED HIM WITH A HEADSHOT FIRST!""NO YOU DIDNT YOU ************* **********!!! I DID! ****!"God help us...

>This hobby seems to be getting more hostile every day. Give>it some time, AVSIM will be like one of thos forums for>Counterstrike Players that call them selves a "clan.">>"NO! I KILLED HIM WITH A HEADSHOT FIRST!">>"NO YOU DIDNT YOU ************* **********!!! I DID! ****!">>God help us...>lol...and by "clan", you mean a collection of individuals whose maturity equals that of a bag of hair.Good times await.

>The Opposite scenario would be excellent support, lousy>product, but still product loyalty>>Regards.>Ernie.Well, the argument might work in a binary world where product quality and support are either good or bad. Of course that's not the case.Ernie...I like your FSBuild and ISG products, but they are complicated, and the support you provide through your site is needed to line up users posessing a wide spectrum of experience and understanding with the capabilities of the products at hand. Without a support mechanism to help match user needs with product capabilities, the capabilities of the product will not be recognized by the customer, and for him the product is not capable at all.Poor support is the proverbial stinky brown floater in the punch bowl. It may not be, as you say, a deal breaker...but I'd have to be really thirsty before reaching for the ladle... :-eekCheersBob ScottATP IMEL Gulfstream II-III-IV-VSantiago de Chile

>I do believe that once a product is released, Feelthere pretty>much MUST pass the support over to Wilco. It isn't Feelthere>just deciding to ditch people (I hope that's not what people>think). :(If this is true, then shouldn't the Airbus and Legacy forums also be locked ??Regards.Ernie.

A bag of hair? No, the DNA would give their hair more maturity. Try a box of styrofoam peanuts.

>I do believe that once a product is released, Feelthere pretty>much MUST pass the support over to Wilco. It isn't Feelthere>just deciding to ditch people (I hope that's not what people>think). :(No, absolutely not true. They (Feelthere) support their FT/Wilco Airbus on their own forum, and the Legacy too. This is a change in the way they support their products...and not a good one at that.Edit: For Chase -- FeelThere is the developer. Wilco is the publisher.RegardsBob ScottATP IMEL Gulfstream II-III-IV-VSantiago de Chile

I dont know. You'd think so. Was FeelThere developed by wilco? Or is wilco the publisher only? Personally, I wish they would dump Wilco and provide their own support for their own products.

>>I do believe that once a product is released, Feelthere>pretty>>much MUST pass the support over to Wilco. It isn't Feelthere>>just deciding to ditch people (I hope that's not what people>>think). :(>>If this is true, then shouldn't the Airbus and Legacy forums>also be locked ??>>Regards.>Ernie.>>I honestly don't remember exactly how it works, but I don't think it is the same "contract" for all of their aircraft, i.e., I don't think all of their add-ons fall under the same umbrella of support and whatnot.Remember, Feelthere is pretty much a 1-man show. Vic does the best he can by himself, and in a lot of ways, he is somewhat at the mercy of Wilco.

>A bag of hair? No, the DNA would give their hair more>maturity. Try a box of styrofoam peanuts.Hmm, that's true. I never looked at it from a forensic perspective. lol

>>I do believe that once a product is released, Feelthere>pretty>>much MUST pass the support over to Wilco. It isn't Feelthere>>just deciding to ditch people (I hope that's not what people>>think). :(>>No, absolutely not true. They (Feelthere) support their>FT/Wilco Airbus on their own forum, and the Legacy too. This>is a change in the way they support their products...and not a>good one at that.>>Edit: For Chase -- FeelThere is the developer. Wilco is the>publisher.>>Regards>>Bob Scott>ATP IMEL Gulfstream II-III-IV-V>Santiago de ChileIf you knew Victor, you would know that "ditching customers" is not how he works. He really does like FS and does what he can to make people happy. He doesn't exactly have endless resources or a huge development team.I don't remember exactly how all of the Feelthere/Wilco stuff works, but it isn't as "simple" as many think it is.

>Poor support is the proverbial stinky brown floater in the punch >bowl. It may not be, as you say, a deal breaker...but I'd have to >be really thirsty before reaching for the ladle... You said in this very thread they have a "reputation as one of the most egregious slackers in the business when it comes to product support."And yet here you are acquiring it on the first day its released ?Does this not suggest the this poor support reputation was not a deal breaker for you either ?Regards.Ernie.

What can I say? I had an A average in biology. :)

>What can I say? I had an A average in biology. :)I got an A average in Forensic Science.We'd make a good team. lol

>Does this not suggest the this poor support reputation was not>a deal breaker for you either ?>>Regards.>Ernie.I have a different purpose for buying it. I've been engaged in something of a debate involving the release of this and the competing EagleSoft version, and I can't very well continue in that endeavor without drinking the punch.I'll let everyone know how I think it tastes when I get further into it. For now, all I can do is point and say "beware the brown floater" (the support setup). But maybe it'll taste OK anyway...CheersBob ScottATP IMEL Gulfstream II-III-IV-VSantiago de Chile

>I honestly don't remember exactly how it works, but I don't>think it is the same "contract" for all of their aircraft,>i.e., I don't think all of their add-ons fall under the same>umbrella of support and whatnot.>>Remember, Feelthere is pretty much a 1-man show. Vic does the>best he can by himself, and in a lot of ways, he is somewhat>at the mercy of Wilco. Sorry, Shane, but FeelThere is absolutely, positively NOT a 1-man show. Read the product credits. In fact, Victor has different development teams working different products now. In fact, I dare say FT is as big an operation as any of 'em.Whatever contracts there are were entered into by Vic and company. The support we get or don't get...and how we get it, was his to negotiate. The buck stops there--no mea culpa accepted here.RegardsBob ScottATP IMEL Gulfstream II-III-IV-VSantiago de Chile