Archived

This topic is now archived and is closed to further replies.

teofilo

MD-11 Installer could not validate

Recommended Posts

Hi!I've been trying to install my FSX MD-11 and I can't seem to do it.I fill out my email, password and my order number and after that, I get a certificate warning, where I select Yes and then I get an error saying that User account could not be validated, and I get a prompt to contact support.My information is correct completely.I don't understand why it is not working.Any suggestions?Thanks,Teo

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

Try logging into your account at pmdg, then look in the order history to confirm your order number. This verifies all three pieces of information at pmdg are what you expect them to be. If this doesn't reveal a problem then email pmdg support with the specifics. Make sure you get an automated response.

Share this post


Link to post
Share on other sites
Hi!I've been trying to install my FSX MD-11 and I can't seem to do it.I fill out my email, password and my order number and after that, I get a certificate warning, where I select Yes and then I get an error saying that User account could not be validated, and I get a prompt to contact support.My information is correct completely.I don't understand why it is not working.Any suggestions?Thanks,Teo
Hi Teo,This is no help, but have a look at the tread 'MD11, I want one'. You're not alone. I'm hoping for an answer pronto, but I've been trying for a week now and am no further.Good luck.Merv

Share this post


Link to post
Share on other sites

Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...

Share this post


Link to post
Share on other sites

maybe, you copied your ID and you accidently copied a space

Share this post


Link to post
Share on other sites
Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...
Hi Robert,My Order ID is 106302.Hope you can help me.Teo
Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...
Robert,Here are the screenshots prior to he error.Paul told me to change the DNS to OpenDNS ones and I still can't get it to work.Thanks much,Teo

Share this post


Link to post
Share on other sites

For those having this problem...Try this:https://www.opendns.com/start/computer/Set up your computer (pick the OS from the list) to use the Open DNS nameservers - this should bypass your ISPs DNS that isn't resolving our validation server correctly.

Share this post


Link to post
Share on other sites
Teo-Give me your ORDERID so i can look at your validation history?Also: Can you tell me precisely what this "Certificate warning" is telling you? I need the exact wording if you don't mind...
Robert, I used the COMBO installer and it worked like a charm!For some reason I was using an old installer.Did a search on my hard drive and found the newer installer.Hope all is great and thanks much,Teo

Share this post


Link to post
Share on other sites
For those having this problem...Try this:https://www.opendns.com/start/computer/Set up your computer (pick the OS from the list) to use the Open DNS nameservers - this should bypass your ISPs DNS that isn't resolving our validation server correctly.
Ryan,I had a go at this, it didn't seem to make any difference? Following their instructions OpenDNS can't seem to resolve www.precisionmanuals.com either? But I don't know enough about this kind of stuff to know if that's good or bad.Thanks.Merv

Share this post


Link to post
Share on other sites

Teo, did you ever get your install to work. I have tried tirelessly with no result. I am tired, fed-up, annoyed, and currently quite sick of the lack luster help (not) I have had from PMDG.If you did, can you let on what you did to complete the install.Ta.Merv

Share this post


Link to post
Share on other sites