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BobP

Constant Freezes and system Crashes MD11/FSX

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Hi,Has anyone else experienced random crashes and freezes when flying the MD11 in FSX? This occurs at least 50% of the time now. I'm at a point where I might as well remove it from my system. Considering it's an $80 add-on, that is very difficult to swallow. I have tried everything to have a consistent experience with the plane, but no luck. I'm hoping someone else had similar problems and found a way to fix it. I have the FS9 version and that version has no problems. Thanks in advance.Bob..

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Months of use and months of testing before that with Vista64 and an Intel quad and I have not had this problem (there were issues of course during beta testing but those were fixed), nor have the many others using MD11_FSX reporting a similar problem.Are you using ASA or ASX? Do you have current video drivers (my card is an ATI but many others with Nvidia are squawking about certain driver versions.. those threads can be found in a search). Is there any commonality between the freezes such as using the MCDU or a specific phase of flight?

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Months of use and months of testing before that with Vista64 and an Intel quad and I have not had this problem (there were issues of course during beta testing but those were fixed), nor have the many others using MD11_FSX reporting a similar problem.Are you using ASA or ASX? Do you have current video drivers (my card is an ATI but many others with Nvidia are squawking about certain driver versions.. those threads can be found in a search). Is there any commonality between the freezes such as using the MCDU or a specific phase of flight?
Hi Dan and thanks for the reply.I have tried every driver version back to all the 178's. I can't find any common point of failure relative to when it occurs. I use ASA, Radar Contact, FS Flight Keeper and FSMap on a client via Pete's Wide Client. (not all at once). This morning the only extra running was ASA, however, I will get the crash using FS default weather frequently. I have zero confidence in this aircraft surviving a flight on VATSIM. It's just to frustrating to spend 45 minutes (FSCrew) pre-flighting and have the flight end with a system crash.Again, I'm hoping a fellow MD11 FSX Captain has seen this problem and found a solution. Thanks.Bob..

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Hi Dan and thanks for the reply.I have tried every driver version back to all the 178's. I can't find any common point of failure relative to when it occurs. I use ASA, Radar Contact, FS Flight Keeper and FSMap on a client via Pete's Wide Client. (not all at once). This morning the only extra running was ASA, however, I will get the crash using FS default weather frequently. I have zero confidence in this aircraft surviving a flight on VATSIM. It's just to frustrating to spend 45 minutes (FSCrew) pre-flighting and have the flight end with a system crash.Again, I'm hoping a fellow MD11 FSX Captain has seen this problem and found a solution. Thanks.Bob..
I recently paid 150$ for both pmdg 747 and md11, and am having problems of all kinds of crashes, blue screen, black screen, white screen. And it seems lots of people using vista are having this problem. For something worth 70$ each you would expect atleast to be able to use it.I think its cause the thing was not properly tested before rushing it out to the shops.Do a search on google for --- pmdg black screen ----- and youll see what i meanPS DO NOT WASTE YOUR TIME REINSTALLING FSX EITHER AS SUGGESTED ON PMDG SITE FOR SOME ISSUES. People have reinstalled both thier hardware - OS - And FSX and it still did not fix the problems.I am a sofware engineer , and i know a pointer related memory problem when i see one. Somewhere in PMDG code somebody is using a pointer that is overwritting other parets of FSX memory. So that screen crash, menus disappear, etc. They need to release a patch for 747 and MD11 for all those using vista. Some say they have no issues with XP. So it looks like vista issue.I am very dissapointed to say the least, and when you react to this as you feel it, the best response you get from support is , SIGN YOUR NAME.MY NAME IS ALREADY IN THE LEFT SIDE, TAKE A LOOK AT IT, I JUST WANT MY PMDG FIXED.What is the point of signing my name, if you cant help anyway.I GOT VISTA64 6GIG DDR3, GTX285 , and i get problems with only pmdg stuff, not wilco, not eaglesoft or any other addon, and they cost the most.I feel very riped off , and the best i get is , sign your name. After 150$ worth of rip a off.I smell a propaganda with all the pmdg hype, cause that is what made me buy the suff, only for it to crash my pc all the time.OK Almost forgot to sign my nameIts THE GUY WHO SPENT 150$ ON PMDG MD11 & 747 AND THEY ARE CRASHING FSX ALL THE TIMEThats My Name

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Bob... you seem to have been interrupted.Are you locking up or crashing? Is it a crash to desktop and do you get any error message from the OS? I suspect we can find the problem without the software engineer rants.

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I recently paid 150$ for both pmdg 747 and md11, and am having problems of all kinds of crashes, blue screen, black screen, white screen. And it seems lots of people using vista are having this problem. For something worth 70$ each you would expect atleast to be able to use it.I think its cause the thing was not properly tested before rushing it out to the shops.Do a search on google for --- pmdg black screen ----- and youll see what i meanPS DO NOT WASTE YOUR TIME REINSTALLING FSX EITHER AS SUGGESTED ON PMDG SITE FOR SOME ISSUES. People have reinstalled both thier hardware - OS - And FSX and it still did not fix the problems.I am a sofware engineer , and i know a pointer related memory problem when i see one. Somewhere in PMDG code somebody is using a pointer that is overwritting other parets of FSX memory. So that screen crash, menus disappear, etc. They need to release a patch for 747 and MD11 for all those using vista. Some say they have no issues with XP. So it looks like vista issue.I am very dissapointed to say the least, and when you react to this as you feel it, the best response you get from support is , SIGN YOUR NAME.MY NAME IS ALREADY IN THE LEFT SIDE, TAKE A LOOK AT IT, I JUST WANT MY PMDG FIXED.What is the point of signing my name, if you cant help anyway.I GOT VISTA64 6GIG DDR3, GTX285 , and i get problems with only pmdg stuff, not wilco, not eaglesoft or any other addon, and they cost the most.I feel very riped off , and the best i get is , sign your name. After 150$ worth of rip a off.I smell a propaganda with all the pmdg hype, cause that is what made me buy the suff, only for it to crash my pc all the time.OK Almost forgot to sign my nameIts THE GUY WHO SPENT 150$ ON PMDG MD11 & 747 AND THEY ARE CRASHING FSX ALL THE TIMEThats My Name
Dude, chill man!! :( Emailing PMDG Support is the best bet to get an answer, not posting on the forms so... email them here: support@precisionmanuals.com and make sure you get an auto-reply.Oh yeah, and when I searched "pmdg black screen" the first things that came up were from a certain torrent site. Not accusing, just saying it's kinda funny lol.And by the way, I use the PMDG MD-11 on Vista and have had no problems yet. James

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I can say, (I posted elsewhere in this forum on this subject) that I also have been experiencing this.I am not a computer "guru" nor do I want to be. However, I know that I had this problem on two separate computers with two different operating systems, software...The only constant I can see in this equation is the MD-11. I am not accusing the developers of turning out a shoddy piece of work. Have much respect for you folks and have enjoyed past works of yours very much.I have no explanation as to why the FSX crash. I had no problem(s) of a same/similar type until installing the MD-11.I un-installed said software for now and am very disappointed as not only having spent more than being accustomed to for an add on, also mainly because I, like others, waited for a long time for this bird. I am certain there is a way to fix this. Tried what was suggested by the developers...no dice here either.Will have to wait until a solution has been realized before reinstalling.

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I just skimmed all this so forgive...have you run FS by itself using default acrft?Have you flown MD-11 in FS w/out other 3rd party add-onsDo you have the latest FSUIPCAre you attempting the same route each timeHave you reinstalled MD-11 and then start w/ default FS before doing anything else w/ MD?Vincent

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Chad, did you contact support for help before removing the airplane? There are hundreds or thousands or whatever the number is of FSX MD11 installations that work... if we can sort out why it doesn't for a few that will be a few very happy folks... she really is a nice simulation (I'm not paid by PMDG).

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Hi Dan.I did contact support when I had the MD-11 installed on my older computer. I was having the same problem then. Operating system was Win XP Pro (SP3).I was given a list of things to try/experiment with. I did most of those with no joy. I was not wishing to monkey around anymore, So I took the software off.Since then, I have an newer computer with a..cough...cough different (worse IMO) operating platform. Yes, you know the one. Starts w/a "V...a"Dan, I am at a loss as I know there are many that are enjoying the bird. I have been very impressed by what Bill, Michael, Vin and all concerned have produced.As stated earlier, I am confused as to why the same problem as before with a completely different system.No worries Dan on the shameless plug. You are right in what you said IMO. I wish to comment on an earlier post,I have no desire to uninstall/reinstall FSX, "XYZ" software and conduct an exhaustive troubleshoot so that I can fly this bird. As much as I would like to fly it, I have others that I enjoy as well.

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Hi Dan.I did contact support when I had the MD-11 installed on my older computer. I was having the same problem then. Operating system was Win XP Pro (SP3).I was given a list of things to try/experiment with. I did most of those with no joy. I was not wishing to monkey around anymore, So I took the software off.Since then, I have an newer computer with a..cough...cough different (worse IMO) operating platform. Yes, you know the one. Starts w/a "V...a"Dan, I am at a loss as I know there are many that are enjoying the bird. I have been very impressed by what Bill, Michael, Vin and all concerned have produced.As stated earlier, I am confused as to why the same problem as before with a completely different system.No worries Dan on the shameless plug. You are right in what you said IMO. I wish to comment on an earlier post,I have no desire to uninstall/reinstall FSX, "XYZ" software and conduct an exhaustive troubleshoot so that I can fly this bird. As much as I would like to fly it, I have others that I enjoy as well.
This is preplexing, Maybe you have a tweak you have performed somewhere common to both systems which is conflicting w/ your setup. Have you run a windows dionostic to check for program compatibilty eg. directX, or something of this nature. Having not seen what PMDG suggested I cannot commet w/ more. I am no expert but have many add-ons and such and usually when I have had major problems over the years it is something I have done which is causing the problem. My hubble opinion is that you have something along these lines going on which has nothing to do w/ FS or PMDG. PLZ don't give up...there are other web sites which may if you give precise details can help, if not solve your problem eg. Viper..Vincent

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And it seems lots of people using vista are having this problem. They need to release a patch for 747 and MD11 for all those using vista. Some say they have no issues with XP. So it looks like vista issue.
You keep saying it's a problem with the software when run on Vista but I think you fail to realise there is tons of us here running it on Vista, I am using Vista 64bit (6gig ram DDR3 etc) and reliability has been flawless, besides having to set to permissions to admin PMDG product has never given me a problem ever but saw this post before I bought the MD11, after reading your post I wouldn't be so sure anymore because I am running Vista.Email them direct and I am sure they will try their best to diagnose the problem help you getting it running smooth.Jay V

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If I was having these kinds of problems, the first thing I would do is turn all the sliders down to minimum and limit the FPS to a fairly low frame rate to reduce the load on your hardware. If the problems stop then you might be having memory or overheating issues when it's under heavy loads that FSX+MD-11 can do. If it still crashes, then I'd make sure no other programs are running in the background except those essential for the operating system. If it still crashes, I'd reinstall the aircraft. If it still crashes, I'd email PMDG and ask for help cause I'd be stumped.Jeff P.

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Norman, we don't know if the originator of this thread is having CTDs or lockups, we don't know if the saved states from previous release were deleted. Thanks for trying to validate the problem but first we need to identify the problem.

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Norman, we don't know if the originator of this thread is having CTDs or lockups, we don't know if the saved states from previous release were deleted. Thanks for trying to validate the problem but first we need to identify the problem.
Hi,I get a hard crash requiring a power down of my computer. I load the plane from the 'Free Flight' menu as opposed to a saved flight. I purchased the MD11 for FSX after the second update. So I did not have any saved flights from a previous version. It rarely happens in FS9, but frequently in FSX. Thanks.Bob..

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There are many resources in this forum that are happy and enthusiastic to assist folks in troubleshooting issues with PMDG products. I would humbly suggest that if folks are looking here for help, then posting negative flaming comments is not the way to get it. B) I have been "Flight simming" for more years than I am comfortable to admit. Maybe a few thoughts can help this discussion. FS, running on a PC, is an "Open" systems platform. Good news: the technology architecture provides a large breadth of flexibility for consumers to "customize" software and hardware purchases around the specific experiences they are looking for. The platform provides a significant breadth of financial investment from the inexpensive base desktop all the way up to the some of the incredible home built cockpits. Bad news: The "Open" platform enables hundreds and maybe even thousands of different combinations of add-ons, drivers, operating systems patches, PC hardware, add-on hardware, etc. Each added component has the potential of destabilizing the entire system when combined with the other components already on the system. Combine the "Open" platform with the highly "tweakable" FS platform and troubleshooting and testing really become interesting. :( I am an advocate that software should always go through a thorough testing cycle. I humbly suggest that if we want the flexibility that an "open" architecture and a powerful/flexible FS engine bring, then as consumers we are going to share some of the risk of "boldly" going into combinations that no one has gone before. :( Over the years I have read and experienced many different troubleshooting procedures. IMHO, the best is to start with things simple. Base FS, base hardware (no OC), up to date drivers and up to date OS patches. This can be frustrating to many folks because up until the point they installed a new product everything could be fine and then wham, things get unstable. It is easy to point the accusation finger at the last product installed and sometimes it is. But in the years I have been doing this, there is one constant message I have experienced from the well respected vendors including PMDG. While no product is perfect and the product could have a significant issue, the vast majority of issues arise from problems with other software and hardware beyond the vendor's specific product. Sometimes it is a specific combination of products that destabilizes a PC or FS (or both) and no one encountered the problem up until the new release. UT comes to mind and the infamous OOM issues that can arise when combinations of heavy add-ons and UT are installed (or vice versa). So while going back to base install may be time consuming and frustrating, it's really the best way to try to figure what is going on with your specific combination. Finally, encountering problems is a very frustrating experience. Posting flaming comments only spreads the frustration and negativity to others. It's hard enough to try to help folks out using such an imperfect communications venue as a forum to troubleshoot complex technology problems. Flaming posts only make it that much harder to help. I have experienced hundreds (and maybe close to a thousand) hours running the MD11 with combinations of FS9, FSX, XP SP2, XP SP3, Vista 64, AS, ASA, UT, GE, CH Yoke, CH Pedals, etc. The released versions of the MD11 have been very stable for me and the vast majority of folks that have purchased the product. SO THERE IS HOPE! For me, recently installing Vista 64 with 6GB of ram has provided the most stable platform I have experienced for both FS9 and FSX. Now I have a few other tricks I use to promote stability, but I can save that for another post. :( This support forum is a great resource and there are many folks here to help. Hang in there and I am sure we can figure it out together. :(PS: e-Mailing PMDG support is extremely helpful as well!

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I haven't flamed anyone. I'm also done wasting my personal flying time troubleshooting. I either have a bad motherboard, chip-set combination or just plain stinking bad luck. I have tried a replacement graphics card, upgraded to 64bit vista, added 4 gig of memory for a total of 8 gigs. I have chased every idea people have suggested from audio drivers to motherboard to tweaking to seeking the help of a practicing witch. FSX continues to teach me to accept less relative to stability and performance. The last straw was 30 minutes ago as I descended into KSEA (FSX) and the video broke up into vertical lines on the MFD's/PFD's followed by a complete hard lock up. I quit. I'll try to see if I can transfer the license and recover a portion of the cost. I'm not alone. I envy all six simmers who have never had a system crash with FSX. Thanks everyone for your suggestions.Bob...

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I haven't flamed anyone. I'm also done wasting my personal flying time troubleshooting. I either have a bad motherboard, chip-set combination or just plain stinking bad luck. I have tried a replacement graphics card, upgraded to 64bit vista, added 4 gig of memory for a total of 8 gigs. I have chased every idea people have suggested from audio drivers to motherboard to tweaking to seeking the help of a practicing witch. FSX continues to teach me to accept less relative to stability and performance. The last straw was 30 minutes ago as I descended into KSEA (FSX) and the video broke up into vertical lines on the MFD's/PFD's followed by a complete hard lock up. I quit. I'll try to see if I can transfer the license and recover a portion of the cost. I'm not alone. I envy all six simmers who have never had a system crash with FSX. Thanks everyone for your suggestions.Bob...
Hi BobPMDG md11 and 747 stability is crap on my system, but somethings can help to increase this poor stability1 - use dx9 not 102 - turn light bllom off3 - reduce your fsx sliders to the left a bit more.4 - reinstalling sp1 and sp2 helped some. But you need to start a flight in fsx after unstalling sp2, after reinstall of sp1, after renistall of sp2.5 - reducing my fsx bufferpools from 400 000 000 to 250 000 000 seemed to help also.All other addon i have worked perfectly before and after making the chnages above, but they only improved pmdg products stability on my system. What i did, did not completely fix the pmdg issues.Turn your sliders down Bob, 80% of the time fsx crashes are due to overtaxed system, and pmdg taxes system more than any other addon. In part cause i think there is bug in pmdg code that causes it to corrupt fsx memory, and this memory corruption is more likelly to happen if your graphic settings are high.ASLO BOB there is a button in md11 vc just behind the pilots head in overhead area, this disables some overhead panel detail. Its supposed to help increase fps, and stability.As for PMDG, nice aircraft, but as a software engineer, i am sure they got the cleaners to test this software, not thier developers. Well tested systems dont behave like for such a large set of users.JaskanVista64 - gtx285 - i7920 @ 3.8ghz

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I have also started experiencing FSX crashes with my MD-11. Very disappointing to be on a 4 hour trip cross country and crash out. Forget my exact specs...it's a dell xps 670 quad core. I haven't had problems before. Now windows is saying I'm out of memory. Not sure how the heck that is when I've never had issues before.Anyway, just indicating someone else is having crash issues these days.sincerely,Chris Romaniello

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Just tried latest Nvidia driver 182.50 for gtx 200 series , but it did not help with this problem. Probably even made it worse. So might roll back.But since no other aircraft, both defualt and payware are not having this problem, it suggests its not a gpu driver issue.Never the less, its about time PMDG start paying attention to the many of us who have paid high money for thier stuff that is not working.For me i am having these issues with both pmdg 747 and MD11.

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Hello.I have been away for a little bit. I have uninstalled, reinstalled, updated and thought I was finally in the clear...until now.I was at PANC doing touch ad goes. Well the "goes" part went OK. I took off and was coming in for short final and...freeze. Unlike before I had no message.I am so frustrated.

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This might be off the wall but!!! I was exp a lot of lockups and crashes (I use Vista 64) I would get no message as to why my OS crashed and put it off as bad luck, however after a lockup or crash I would check my event viewer, everytime there was an error message with Windows Defender or Windows Automatic updates the error would occur at approx the same time as the crash or lockup, sense then I have disabled both defender and Auto updates and knock on wood have not had a crash or lockup. I still run these programs but I do then manually on my own time not having them do something in the background when Im flying.

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OK Ian,I am using Vista 32 bit Home premium. I will try what you said. I had defender disabled but not updates. I had a successful takeoff and landing from PANC before trying with your suggestion. I hope that the freezing will stop.Thank you for your response.

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OK Ian,I am using Vista 32 bit Home premium. I will try what you said. I had defender disabled but not updates. I had a successful takeoff and landing from PANC before trying with your suggestion. I hope that the freezing will stop.Thank you for your response.
Ya next time this happens make note of the time, and check out the event viewer and see what happened at that time if anything, it could be something different all together, with defender I went into the services and disabled it from there, I originally shut it off via the control panel, but saw that it was still trying to update its definitions in the background who knows but something must be going on, good luck.

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