I ordered one of UK2000's scenery CDs - I'm old-fashioned and prefer to have a hard copy.I found that my credit card had been debited but I hadn't received the CD. I contacted UK2000 which promptly accepted it must have gone astray in the post and immediatkly sent me a replacement by recorded delivery.I thought it worth flagging up this good service, because there are so many compaints about poor service.

I ordered one of UK2000's scenery CDs - I'm old-fashioned and prefer to have a hard copy.I found that my credit card had been debited but I hadn't received the CD. I contacted UK2000 which promptly accepted it must have gone astray in the post and immediatkly sent me a replacement by recorded delivery.I thought it worth flagging up this good service, because there are so many compaints about poor service.

Just bumping your post, good service is something worth hearing about and rare that someone takes a moment out of their day to mention it.-John

Yip,I'll third good service should be credited where it is due - I've also had problems in the past with UK2000 scenery - and found "going the extra mile" just part of what they do.Although, and this is not taking away from your experience here, mgh, but why do we consider such service as outstanding these days, and not par for the course? It really does say something in this day and age that we just accept mediocre or indifferent service as the norm in everyday life.Oh my, I am sounding old :(

Although, and this is not taking away from your experience here, mgh, but why do we consider such service as outstanding these days, and not par for the course? It really does say something in this day and age that we just accept mediocre or indifferent service as the norm in everyday life.

Agreed! And since John likes hearing about the positive experiences, I'll add that I have never been dissatisfied with Flight 1, FSD treated me especially good when I had problems with my 337/O-2 order, and the folks at Level-D went out of there way for me on two separate occasions.

Yip,I'll third good service should be credited where it is due - I've also had problems in the past with UK2000 scenery - and found "going the extra mile" just part of what they do.Although, and this is not taking away from your experience here, mgh, but why do we consider such service as outstanding these days, and not par for the course? It really does say something in this day and age that we just accept mediocre or indifferent service as the norm in everyday life.Oh my, I am sounding old :(

We shouldn't have to consider it outstanding. Buit I felt I wanted to redfress the balance because practically all similar posts make complaints (often unjustified) about service.