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AlbertM

XP10 demo hangs up on loading

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Hi everybody,have ordered XP10 today and decided it would be a good idea to install and try the demo first.Problem: The demo won't even start ! In the loading screen it says "Loading bitmap/resources/bitmaps/skycolors/sun_glow_socked.png" and then it hangs up - doesn't do anything any more.Downloaded the demo a second time but same result.Has anybody seen something similar and could probably point me in a direction what could go wrong ?The file is there and obvisously not corrupt - can manually open it just fine.CheersAlbert

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Hi everybody,have ordered XP10 today and decided it would be a good idea to install and try the demo first.Problem: The demo won't even start ! In the loading screen it says "Loading bitmap/resources/bitmaps/skycolors/sun_glow_socked.png" and then it hangs up - doesn't do anything any more.Downloaded the demo a second time but same result.Has anybody seen something similar and could probably point me in a direction what could go wrong ?The file is there and obvisously not corrupt - can manually open it just fine.CheersAlbert
Hi Albert,it may be your firewall. X-Plane does have an option to check for updates. It may be tryingto do so: it does this before it finishes loading. Where is "Mountain man"? He is current with X-Plane.Using ctrl+alt+delete will get you to the desktop: alt + tab does not always do this, making it harder tofigure out why the sim is hanging, since at the desktop you'll be in a better position to trouble shoot.What are your system specs?

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I took a look at the preferences "X-Plane Screen Res" here are two copies.One is full screen and one is windowed: _is_full_ALL 1_bpp_full_ALL 0_hz_full_ALL 0_use_vsync1 0_use_vsync2 0_lang 0_alias_req 0_keylist_up 1_prefs_found 1_sec_mon_inuse 0 In windowed mode: _is_full_ALL 0_bpp_full_ALL 0_hz_full_ALL 0_use_vsync1 0_use_vsync2 0_lang 0_alias_req 0_keylist_up 1_prefs_found 1_sec_mon_inuse 0You may have to change this option manually giving you a chance to see what's happening as thesim attempts to load.

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Hi Alex,thanks for your reply. XP is starting in windowed mode - in the status field in the lower left corner it states "loading airways", "loading airports" and then seems "sun_glow_socked.png" is the first png file it attempts to load and then it hangs forever, when you mouse click into the window it says "not responding".I tried to deactivate the antivirus (avast) and the firewall (windows) - same result.My specs: Windows7/64bit, i7, 8GB ram, 2xATI5870The log file does not log anything related to loading that file.I've seen similar reports from others who reported XP10 hanging on startupwhile loading a certain file - their workaround is starting XP without the DVD in the DVD drive and adding it after XP reports the missing DVD ... mysterious.

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OK - I found the problem. Since I have two graphic cards I had ATI crossfire enabled.After I disabled that XPlane started just fine.I will report that to Laminar.

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OK - I found the problem. Since I have two graphic cards I had ATI crossfire enabled.After I disabled that XPlane started just fine.I will report that to Laminar.
Hi Albert,'glad you got it sorted. I had no idea about the ATI Crossfire setup.This really is a nice sim. It takes a little getting used to. I've had it since the begining even though,MSFS has been my preferred IFR sim. I have never had "real" problems running either of 'em.

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Absolutely a nice sim - it has been growing on me every hour I played around with it after I got it running.Looking forward to receiving the full version :(

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Absolutely a nice sim - it has been growing on me every hour I played around with it after I got it running.Looking forward to receiving the full version :(
Hi Albert,good that you're enjoying the sim. The one thing that's always annoyed me with X-Plane is the lackof first class addons. I know there's the CRJ: I'll get it eventually.I've had at least 5 different sign-in IDs over at X-Plane_org over the years: after not signing in forawhile you'ld have to start all over again. I'll be re-upping over there soon.Over here the X-Plane forum is finally starting to attract an not insignificant amount of attention.That's a good thing.I like MSFS and X-Plane: no law exists that forces me to choose one or the other.I'll state my point: short and to the point because, it's what I believe/know/studied/worked at or experienced.I am really looking forward to the arrival of my package. I've got to just wait and stop hitting the refresh button.Tschuss.

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I'm waiting on some parts coming on a slow boat from china...I know EXACTLY what you mean

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Hi everyone,On two separate occasions, I downloaded the XP10 demo and on both occasions I couldn't get it to run. After executing the application, it just hangs forever! If the status field in the lower left corner of the application screen should reveal that something is happening, then it doesn't (the bar also shows no progress!). I've read all posts in this thread and tried updating the demo (using the proper tool) which reported that all files were up-to-date. I'm at a loss as what to do next! I don't understand the bit about a possible issue with my graphics card and even less so the bit about full screen mode vs windowed mode (preferences "X-Plane Screen Res"). I know what these terms mean but how can I toy around with the settings when the demo wont even start!Any thoughts would very much be appreciated. If specs help, I run W7 Ultimate 64, i7 965 @ 3.20 (Turbo at 3.46 I believe), GTX 260 with latest driver (285.62), 12GB RAM.Regards,Jean-Jacques (JJ for short)

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Hi Jean-Jacques,please have a look on "http://wiki.x-plane.com/X-Plane_10_Graphics_Known_Issues" - there is a list of problems with graphic cards and possible workarounds.Maybe you can find something that is of any help for you.You might also consider writing an email to Laminar Research support with your problem, might help them also to discover and resolve some graphics initialization problems XP10 obvisouly still seems to have.@eSimmer: currently installing DVD 8 of 9 B)I agree regarding coexistence of FSX and XPlane - I have so many great addons for FSX that I see no reason to convert entirely. But I certainly will enjoy Xplane as a second platform and hopefully the MS Flight desaster will redirect a lot of attention to XPlane now.

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Hi Albert,Thanks for your quick response and the link to XP10 graphics known issues. For a brief moment, I had hopes which were related to the Matrox Powerdesk. Unfortunately, disabling it or at least reverting to one monitor did not allow the demo to function. It appears that the issue may be related to my low-end graphics card. I'll give it some time and try again when XP10 is updated which, based on what I've read, should be soon. Not being able to get the demo to function causes me to refrain from purchasing XP for fear of not being able to run it. It's unfortunate and disappointing.Many thanks for your help.Regards,Jean-Jacques

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@eSimmer: currently installing DVD 8 of 9 B)I agree regarding coexistence of FSX and XPlane - I have so many great addons for FSX that I see no reason to convert entirely. But I certainly will enjoy Xplane as a second platform and hopefully the MS Flight desaster will redirect a lot of attention to XPlane now.
Yeah, I'm currently on 4 of 8. As to the different flight simulators, I can say with certainty that some got by me, but just a very few.I had Janes, Microprose, Microsoft, Laminar, Novalogic, Abacus, Eidos, Global Star, DID, Terminal Reality, Razor Works, Empire Interactive, Xicat, ...you get the picture? all installed simultaneously. I KNOW I have left out quite a few, I have enjoyed them all to differing degrees.I go a loooong ways back with this stuff: I would not have changed a thing.@eSimmer: currently installing DVD 8 of 9 :( You meant 8 of 8 DVDs. Enjoy your "sims".

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You meant 8 of 8 DVDs.
Nope - buying from Aerosoft you actually get 9 DVDs. No.9 contains the three extra airport sceneries (which will be included in the global version for all, I believe, at a later time)

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JJM:You may be experiencing the exact same issue I had.Open up task manager and monitor the cores in use while you launch the demo.Let it run...and run...and run....if the cores are still active it is NOT hung...especially Core 0 (the first one)It might look something like this:If this is the case the same happened to me. XPX finally loaded after 22 bloody minutes!If it finally loads for you...immediately go into render settings and shut everything to the bare minimum. Turn every thing off...kill AI planes and the ATC.Quit the sim and restart. It should load quickly and then you can start restoring rendering stuff one bit at a time.Can't hurt to try...and it frustrated the hell out of me until Brett over at the .org suggested I should wait it out.

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Ted,Thanks for the tip. I double-clicked the exe file about 15 minutes ago and the Task Manager confirms that 4 of the 8 cores (4 real, 4 virtual) are still active. At the bottom left of X-System's window just above the progress bar (which shows no progress!) I can read the following message: 'Will init world rendering'. Whether that's an indication that something's going on, I don't know, but I'll let it run for some time and report back.JJ

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Ted,Decided to let it run until I finished other work around the house this morning (I'm on Eastern Standard Time here). Just got back to the computer after 4 hours + ! . . . and it hadn't moved a tiny bit! So I gave it a fair chance and now will put together a short note on XP's forum if the system will let me do so considering I haven't bought anything yet. Thanks again Ted for your suggestions and in the meantime I welcome any other ideas I could try. If I can leave a comment on XP's forum and do get a response, I'll share it here with you and others.Regards,JJ

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Ted,Decided to let it run until I finished other work around the house this morning (I'm on Eastern Standard Time here). Just got back to the computer after 4 hours + ! . . . and it hadn't moved a tiny bit! So I gave it a fair chance and now will put together a short note on XP's forum if the system will let me do so considering I haven't bought anything yet. Thanks again Ted for your suggestions and in the meantime I welcome any other ideas I could try. If I can leave a comment on XP's forum and do get a response, I'll share it here with you and others.Regards,JJ
The one thing you did not state is where - DRIVE C-D..-- you have it installed. If you placed it in the Program files Program files(86) folder,You may need to change the "permissions" for the X-Plane folder. In other words there may be a UAC problem.

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I'm waiting on some parts coming on a slow boat from china...I know EXACTLY what you mean
Hi Aaron,has that slow boat docked yet? And if it has how are things proceeding?

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I'm sorry my little experience didn't help you out.Perhaps try asking at the .org site? They can be quite helpful and you may get more exposure.Also a direct query to LR...make sure you include full details of your system etc.

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The one thing you did not state is where - DRIVE C-D..-- you have it installed. If you placed it in the Program files Program files(86) folder,You may need to change the "permissions" for the X-Plane folder. In other words there may be a UAC problem.
Hi,I installed the demo on drive D, same drive as MS FSX, and despite having UAC off, I did check the permissions. The folder and files are shared. As a follow-up to my last post, I did contact info@x-plane.com and did get a response, in fact more than one. As promised, I'm sharing my exchange with X-Plane Customer Support in another post.Many thanks,JJ

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I'm sorry my little experience didn't help you out.Perhaps try asking at the .org site? They can be quite helpful and you may get more exposure.Also a direct query to LR...make sure you include full details of your system etc.
Thank you Ted for attempting to help me out. I did contact Support and got a few responses which I want to share with everyone as promised:JJ to SupportHi,On three separate occasions, I downloaded the XP10 demo and on all three occasions I couldn't get it to run. After executing the application, it just hangs forever! Here are a few facts and steps taken by me to try to remedy the situation:1 The progress bar in the lower left corner of the application screen does not move even after several hours;2 Just above the progress bar, I can read the following: Will init world rendering;3 I tried updating the demo (using the proper tool) which reported that all files were up-to-date;4 The last download of the Demo was done with both Norton's firewall and antivirus OFF;5 Advice sought on AVSIM's forum dedicated to X Plane suggested to check, using the Task Manager, that the cores are in use while launching the demo and that if they were, then let the application run. My last try lasted for 4 hours then gave up.As suggested on your web site, I've reviewed the User Manual for any tips, I checked to ensure that the Demo was up-to-date and I updated my graphics card driver to the latest release for the card. I'm at a loss as what to do next. Do you have advice for me? If specs help, I run W7 Ultimate 64, i7 965 @ 3.20 (Turbo at 3.46 I believe), GTX 260 with latest driver (285.62), and 12GB RAM.Thank you,Reply from SupportJean-Jacques, looks like you have done your homework. The only other things I can think of is your being in Administrator mode, you are trying to install to the Desktop or Volumes or an external drive, you are connected to broadband internet of course (the Demo is 3.3 gb and took me over an hour on a 21 mbit broadband to download), you have security settings low enough to allow a "program" to be installed outside the Program Files folder and that it writes back into itself. Please attach to each email the log.txt file from the Installer folder when the crash/hang happens. See the X-Plane 10 user manual at http://www.x-plane.com/files/manuals/X-Plane_10_Desktop_manual.pdf and also the latest user manual supplemental tips attached.Jack OliphantX-Plane Customer SupportJJ to SupportThanks for your prompt response.I’m responding to your note with additional information in the hope that you could identify something which I haven’t tried:(1) UAC is off;(2) I hadn’t mentioned this in my note but Matrox’s PowerDesk is in triple-monitor mode at 5040 x1050 but I tried the Demo at a single-monitor mode at 1680 x 1050 which didn’t make any difference;(3) XP Demo is installed on disk D alongside MS FSX. So there shouldn’t be any write-back issue.I’ve attached the log file which might reveal something that might help. Also I’ve checked the XPlane User Manual for any tips and the supplemental tips attached to your reply.Regards,Reply from SupportLooks like about the only thing not tried is make sure your video driver is updated to the latest version. Then, if that does not improve things go back one or two revisions of the video card driver from nVidia to see if that solves the problem. We are seeing numerous failures from the current set of nVidia drivers due to bugs.Please continue to attach to each email the log.txt files from the main X-Plane folder.See the X-Plane 10 user manual at http://www.x-plane.com/files/manuals/X-Plane_10_Desktop_manual.pdf and also the latest user manual supplemental tips attached.Jack OliphantX-Plane Customer Support913 269-0976________________________________________________End of exchange with Support_____________________________________________Regarding going back to previous graphic card drivers, I did go back to the one previous to the present driver and this made no difference. I don't think I will persue trying to go back further. If X-Plane's demo won't work with what I've got, then I'll wait until what needs fixing is fixed and once I've tried the demo, then and only then will I consider purchasing.Thank you all for your help.Regards,JJ

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If anyone has been following this thread, here's an update.JJ to Support (Jack Oliphant)Thank you for your last note. I have reviewed the two documents you provided (Video Card Questions and V10 X-Plane Installation) and couldn’t find anything in them that would cause the Demo to fail to start. My video card seems to be acceptable and I’ve applied the recommended setting to the XP 10 executable to run with ‘Disable desktop composition’ activated (box checked). Since your last note, I’ve also tried to update the Demo using X-Plane10UpdaterWindows with negative results. As a second option, I deleted the Demo file and downloaded a copy of X-Plane 10.04 Beta using X-Plane10DemoInstallerWindows. The Demo continues to fail to start. For what it’s worth, I run FSX with such addons as REX, GEX, PNW, UTX and reasonable complex aircraft at an FPS rate above 25. Based on that fact, I doubt that the Demo’s refusal to start is connected with insufficient computer capacity. Do you have other ideas for me to try? I’ve attached a copy of the log.txt file.Support (Randy Witt) to JJThanks for writing back in, Sir. I agree with you, your machine is just fine. You're running into a known bug w/ the drivers for that video card and n'Videa is supposedly working on this. We're also working to develop a work-around on our end and I think we might beat them to it. In any case, unfortunately your only real option here is to wait for us or them to fix this, thus try updated video drivers when they come out and manually go to 'x-plane.com' periodically and run the updater to see if anything is new on our end. I wish I had something better for you, Sir. Please let me know if you need anything else and I'll be happy to assist.Regards,JJ

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For what its worth JJ I run an nVidia GTX 560 using drivers WHQL 285.62 and runs excellent. i just don't use the high end shadows, only go as high as the 3d on aircraft, although I usually run overlay or even static, as shadows aren't that important to me anyway. If I get up into the really high end global shadows,(melt our gpu type), then I get artifacts.

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