I just tried to purchase the NGX 600/700 expansion pack and the order page told me my credit card was declined, yet when I look at my credit card's pending transactions I can see the transaction listed. I do not have an email from PMDG so I have no way to download the expansion. Please help me resolve this.

 

Thank you.

 

Also, the support site says it doesn't recognize my email address. Seems like there's something wrong on PMDG's side of things. I have an email from them for my base NGX purchase just a few days ago, I most certainly am in their system.

Send a support ticket to PMDG at support.precisionmanuals.com.

Send a support ticket to PMDG at support.precisionmanuals.com.

 

I will do that, thank you.

very efficient support system

You can also try going to your order history at www.precisionmanuals.com

 

If the order went through there should be a download link and your license code.

You can also try going to your order history at www.precisionmanuals.com

 

If the order went through there should be a download link and your license code.

 

Thanks, trying that now, though I'm currently unable to login so I need to reset my password.

 

Update: able to log in to account, that purchase doesn't show up in my order history though. I'm sure this will all be resolved but I am a bit perturbed by the inability to speak directly to a PMDG employee about this...

If you open a ticket they should respond pretty quickly, usually just a few hours.

 

In the mean time I'd give it a couple of days to see if the hold is released on your card. It's probably just preauthorized with the transaction not actually going through. I've had that happen once or twice on other sites.

Finally got things figured out, was able to login to my account and open a ticket. Ryan helped me sort things out and I now have the 600/700. Thanks Ryan!

Glad you got it sorted