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Kostas Tomadakis

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Hallo ive just made a purchase from pmdg for boeing 737-800/900 ngx and after the transaction is completed, i cant find the downlowdable file! Can you help me? Thanks!

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Hi mate,

 

Check your emails (the one you used to register to the PMDG store) a link should be included in the email

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Thank you for your reply. I open the registration mail i enter in my previus orders and i cant find the file. Do you know what may happens?

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Thank you for your reply. I open the registration mail i enter in my previus orders and i cant find the file. Do you know what may happens?

Just go back to  the home  page  and  go to  your  account login in there  and  all your  details   will be there the download  link and  the  key to activate it,   think the download link only last  for  7  days before it  expires

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Just go back to  the home  page  and  go to  your  account login in there  and  all your  details   will be there the download  link and  the  key to activate it,   think the download link only last  for  7  days before it  expires

 

I ve done what you told me, but there is nowhere link to download. I also enter in the previus orders enter in the order i ve done today and at the bottom of the form that tells dowlnoadable product information theres nothing!

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Strange,  have you check your  spam folder  at all,  other  than this  I suggest  to submit  a  support  ticket in

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i ve also send a ticket to pmdg support forum but they havent answered! I hope to answer as soon as possible!

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In order to purchase, you will have set up an account at the PMDG website?

So you can go back to www.precisionmanuals.com and login with your details.

You can then go to 'View Previous Orders' and access your Downloads, and Reg Key details, etc.

Be quick because with PMDG, your download is only provided for 7 days ....... after which they'll charge you another $5 dollars to get your download installer again. :wink:

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In order to purchase, you will have set up an account at the PMDG website?

 

So you can go back to www.precisionmanuals.com and login with your details.

 

You can then go to 'View Previous Orders' and access your Downloads, and Reg Key details, etc.

 

Be quick because with PMDG, your download is only provided for 7 days ....... after which they'll charge you another $5 dollars to get your download installer again. :wink:

 

I do exactly the same thing. I enter inside my order and at the bottom of the page there is a section as downlodable product. but there is nothing there i cannot find the link, I cant understand what is going wrong!

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Be happy to help- but you have to sign your posts in this forum...

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I do exactly the same thing. I enter inside my order and at the bottom of the page there is a section as downlodable product. but there is nothing there i cannot find the link, I cant understand what is going wrong!

 

Perhaps you could take a screenshot of that (!.... but remove your personal data and order number first....!)

 

If your purchase has gone through, you should definitely have a DL link on that page.......

 

As Mr R said;  it is a rule of this forum that you must write your full (real) name at the bottom of your post (or in your signature).

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I do exactly the same thing. I enter inside my order and at the bottom of the page there is a section as downlodable product. but there is nothing there i cannot find the link, I cant understand what is going wrong!

Kostas,

 

You need to sign your post with your name.

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There is the photo with hot information mid-erased! I ve also checked my bank account and the money ammount has been removed!! I hope you can help me!

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<note: forum moderator removed unprofessional and misguided input from moderator from this post>

 

 

@@Kostas Tomadakis - from that screenshot, you are correct....... you don't have a download link there at the bottom, which is strange,  if you're payment went through. 

 

I'm afraid only PMDG can help you now;   and will almost certainly want to do that privately, off this thread / forum.

 

Good luck, sure you'll be flying soon!

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I can imagine PMDG doing that with the B777 release LOL!

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Ok the problem with the file is off now. But now i have a problem inside fsx! After a short while of a flight tha fsx crashes and stops responding! I also have addons: My traffic 2013, REX plus,PMDG. My pc specs are

cpu:Intel core i5 3.2Ghz

Memory card: 8gb 

Video Card:ATI HD7750 1 GB

Software:Windows 7 Home premium 64bit

 

Also inside the cockpit there is a little lag. I reduced the graphics but it stil exists. Do you know what happen?

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Did you install the Visual studio installations when it prompted you to?

Any information in the event viewer (eventvwr.exe)?

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No i havent installed any programm called visual studio, can you send me a link? From appcrash review the information is that the programm stops responding with windows and crashes so i have to close it from task manager!

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What Jude means is that the NGX installer, should prompt and install an additional piece of software, that the NGX requires.    It's part of Microsoft Libraries......... but you don't have to go and find it - the PMDG installer should ask you if you wish to install it (as part of the NGX) and you need to confirm, yes.

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the PMDG had 2 files the one which was the instalation drive and the other was the readme.If the visual studio installations is inside the Pmdg drive it must had installed automatically! 

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It probably has installed.

 

Can you confirm that you have applied the [HIGHMEMFIX] fix, to your fsx.cfg file?

 

Also, bear in mind that there is a NGX Perrmance Manager that comes with the add-on, and you may need to reduce some settings to get acceptable performance.

 

Also I believe (from memory) you can change the frame rate of the glass cockpit screens (PFD, ND, EICAS, FMC, etc) inside the 'PMDG' menu options, within the FMC in the aircraft.

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I searched the main fsx folder,but i couldnt find the [HIGHMEMFIX] file. I also reduced the setting in the ngx performance manager! Also i reduced them into fsx!

 

Also i would like to ask when i prepare a flight plan with ifr in fsx after the flight has started and i have set another route in fmc, the ATC continious tells me to set my heading as it says! whats the solution for this?

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Just for starters have you read the ngx introduction manual all the information including the highmenfix is all in there for your to read, and their are 2 tutorial flights for you top do which gives you the details on how to fly from x to y

The highmenfix isn't in your fsx& folder its in your graphic section in your fsx.cfg which is explained in the manual

Also there are 2 fcom manuals as well which describes in detail on how the set up the fmc

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I searched for HIGHMEMFIX=1 and i found it, also i reduced graphics to 50% but the problem still exists. From appcrashview the content is:

 

Version=1
EventType=AppHangB1
EventTime=130169805755745398
ReportType=1
Consent=1
UploadTime=130169805757965525
ReportIdentifier=e3fcd0ca-e0b2-11e2-a71f-902b34613fa7
IntegratorReportIdentifier=e3fcd0cb-e0b2-11e2-a71f-902b34613fa7
WOW64=1
Response.type=4
Sig[0].Name=Όνομα εφαρμογής
Sig[0].Value=fsx.exe
Sig[1].Name=Έκδοση εφαρμογής
Sig[1].Value=10.0.61637.0
Sig[2].Name=Χρονική σήμανση εφαρμογής
Sig[2].Value=46fadb14
Sig[3].Name=Υπογραφή διακοπής απόκρισης
Sig[3].Value=e3f5
Sig[4].Name=Τύπος διακοπής απόκρισης
Sig[4].Value=2048
DynamicSig[1].Name=Έκδοση λειτουργικού συστήματος
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Αναγνωριστικό τοπικών ρυθμίσεων
DynamicSig[2].Value=1032
DynamicSig[22].Name=Πρόσθετη υπογραφή διακοπής 1
DynamicSig[22].Value=e3f5be59b753a06e93e15560ae119824
DynamicSig[23].Name=Πρόσθετη υπογραφή διακοπής 2
DynamicSig[23].Value=3c0a
DynamicSig[24].Name=Πρόσθετη υπογραφή διακοπής 3
DynamicSig[24].Value=3c0a8dc277aad5f8c50a389998101304
DynamicSig[25].Name=Πρόσθετη υπογραφή διακοπής 4
DynamicSig[25].Value=e3f5
DynamicSig[26].Name=Πρόσθετη υπογραφή διακοπής 5
DynamicSig[26].Value=e3f5be59b753a06e93e15560ae119824
DynamicSig[27].Name=Πρόσθετη υπογραφή διακοπής 6
DynamicSig[27].Value=3c0a
DynamicSig[28].Name=Πρόσθετη υπογραφή διακοπής 7
DynamicSig[28].Value=3c0a8dc277aad5f8c50a389998101304
UI[3]=Το Microsoft Flight Simulator® δεν αποκρίνεται
UI[4]=Αν κλείσετε το πρόγραμμα ενδέχεται να χάσετε πληροφορίες.
UI[5]=Κλείσιμο του προγράμματος
UI[6]=Κλείσιμο του προγράμματος
UI[7]=Κλείσιμο προγράμματος
FriendlyEventName=Stopped responding and shut off
ConsentKey=AppHangXProcB1
AppName=Microsoft Flight Simulator®
AppPath=G:\Microsoft flight simulator\fsx.exe
ReportDescription=This programm stops responding with Windows due to a problem and stops responding!
 
I hope you can help me.Same problems i was experiencing with REX+ and Mytraffic 2013, but after reduxing the graphics a little bit the problem solved!

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Among the included manuals is one called NGX Introduction.  It contains a lot of advice on improving performance.  I would go through all of these recommendations first.  If you are still having problems, it might be worth reinstalling FSX, and being sure to install it in the location reocmmended by PMDG in the manual mentioned above (not the default location).  Then test the NGX before you instal any add-ons such as REX and My Traffic.  Then add them back one by one if everyting is okay.  I know this is a lot of work, but it solved my problem.  Hope this helps.

 

Andrew Jones

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