I bought ASN on 12/23/13 and so far its been great, but for the last 2 days its been saying it has to be re-activated. I've have not changed anything on my computer and its only installed on one computer.

 

Anyone else having this problem?

I am having the same problem. I installed Active Sky on April 14 and it repeats the activation process???

 

Asticou

DJ

Same problem here after installing yesterday.  Installed and accepted my Key code okay; then said it needed to verify my computer installs and then reported a problem with the activation.  Repeated this process 4 or 5 times.

 

Submitted ticket to SimMarket was told to contact HiFi.  Submitted ticket to HiFi but no answer yet.

 

Does this app have to be installed to the default install location?

 

Thanks

Rick S.

You guys havnt  downloaded  the beta version sp1  have you by any chance/

I could have a long time ago and since deleted it.  Memory getting very sketchy.

 

Why?

 

Rick S.

You guys havnt  downloaded  the beta version sp1  have you by any chance/

 

I did and have not any issues after the initial activation.  Luck I guess.

Hi,

 

I had the same problem in 2013 and that was the answer on my mail:

 

"Your license key has been reset.
It had reached it's activation limit.

License deactivation can happen for a few reasons.
Changes in I.P. address.
Common Causes:
Modem/Router restart. -- Leave it on 24/7 whenever possible. It will never affect your electric bill.

Maintenance and/or hardware changes at your internet service provider.
A temporary break in the interent routing from your machine to our servers can cause this sometimes also but not very common. This is completely beyond our control.

Running Active Sky on multiple systems. -- Self explanatory. 1 license per machine.

Re-installation of Active Sky software.

Change in machine code.
Common Causes:
Machine code changes can occur simply by unplugging a USB device or external drive, Ipad or Iphone or similar device connected to the machine at one point during your session.
Example being if you have a mobile phone connected to your system and you happen to fire up Active Sky and then the next time you use Active Sky and say the
phone isn't connected, you hardware machine code will change.
This is not the same as a MAC address.

Another cause is SSD drives. Being that there are so many new ones flooding the market, the way they initialize can be an issue also.
There is no way we can know how all of them are configured, or if firmware revisions are occurring from one lot to the next during manufacturing, so when problems do arise, we can try to fix the issue specific to that particular hardware with a future patch or update.

Please let us know if there is anything else we can assist with.

Thank you!
HiFi Support"

 

Regards,

Erwin

 

Well, that email response sucked!

 

This is brand new, just received and attempting to activate.

 

Yeah, I do use SSD's and I am not at my primary home.  Have been visiting my son, 600 miles away; so yeah I am not at my primary IP.  But why dose that matter?  I just bought it and have never registered before.

 

I have yet to hear from HiFi and my frustration level is climbing.

 

Thanks anyhow

Rick S.