Pmdg 777-200 Download Problem.

[CaptainChris778 0]

Hello - I´ve just bought the Boeing 777-200LR/F from PMDG, but when i try to download it then theres a pop op window which says that i cant download it, and that i need SP2. The problem is that i already have the acceleration pack, and it is downloaded, but it dosent detect it. Help me please 

[Bruce Smith 0]

I have also downloaded the 777 and due to a frozen computer had to do a complete re-install of my system and  the entire content from scratch. I also purchased a years download with the base pack just in case this event happened.

 

I have had no trouble with any other product than this one. Over a period of three/four days I have sent E-mails to PMDG to access a new redownload, no trouble I thought, was I wrong!!!

 

The requests have been either not getting through or just completely ignored. I dont know if it my fault, or, PMDG are usually this tardy in at least acknowledging E-mails when they are sent.

 

Can you advise me if you have had any advice or suggestions to the solving of this problem. 

[pete_auau 1,163]

they don't receive emails at all  only support  tickets  raised  in the support page, you need to register first since its  a different account  than  the forum

http://support.precisionmanuals.com/Main/Default.aspx

[Bruce Smith 0]

Many thanks, problem solved. If PMDG had perhaps explained this when sending their product I wouldn't have spent about 4 days wasting my time trying to communicate with them in the first place.

Once again thanks I got straight through and alls well.

Bruce