Dear Toni,Even I had trouble with activation of the product, and after I completely read the manual of activation, I saw where my mistake was and the problem was solved. Saying that, I skimmed the activation manual the first time, (thinking I knew the procedure as I had other Ariane models before . . they've changed the process) and I used the off line, E mail activation, but still when you develope the keys, it has to come from the computer you are using the software on or they will NOT work. I will say it IS a most complicated system, and a huge pain in the ####, but it does work, and I doubt if we'll be seeing any more Ariane stuff on the free 'hacked' boards, and that in itself is a plus for all software developers.On another point, Mom always told me you get more flies with honey than you do with vinegar . . . and its true. If the activation manual is read, activation is a cinch -- if you just skim it like I did, well, you're sure to fail.And lastly, the new 700 works -- and it works well, and I am pleased with it's quality and flight model. I also think their new 2D1 deal with the VC is something that most developers will use down the line to eliminate the 2D/VC problem as I won't fly without a 2D panel and I know there are lots who feel the same way.All in all, the process might be a pain, but the new aircraft is pretty cool. Best to you and yours, ClayClayton T. Dopke (Clay)Major, USAF (retired)"Drac"[email protected]

No,I do understand Toni and his argument.Because of their pricing and activation process,it's easy to be angry at Ariane,alltought not entitled too.However i agree with you fully.The 700 is a very good addon,had it for a week,and haven't touched another well known brand i also have since then.The activation works good for me,thanks too ariane's support,and the aicraft flies just amazing.The only thing i feel lacking in it,is a worldwide complete navdata.Thats because i think the navdata supplied with it, is a little thin.I've contacted Ariane and they are more than willing to fix it.

And the reason why the activation process does not work for me is ?>Even I had trouble with activation of the product, and after I>completely read the manual of activation, I saw where my>mistake was and the problem was solved. Saying that, I>skimmed the activation manual the first time, (thinking I knew>the procedure as I had other Ariane models before . . they've>changed the process) and I used the off line, E mail>activation, but still when you develope the keys, it has to>come from the computer you are using the software on or they>will NOT work. The activation key DID COME from the computer I like to use the software on, I DID read the manual (several times) - so WHY didn

>Ignore Rauch, svein, and anyone else who doesn't know him. He>lives for threads about Ariane just to jump in with his>negative comments.>>Unlike him, if I had something helpful to offer I would, but I>don't own any Ariane products. Just be aware of his agenda. ??????????????????Toni.

>If it were me, I'd say "Thank you for your custom - how can I>assist you?" - but maybe I'm just old-fashioned.Well, today is day 4 after Ariane cashed in my money without giving me ANYTHING in return or at least giving me some advice per email:-(I wonder how this fact fits to the hymn of praise some people here sang for Ariane

Okey!Moonraker,i dont know if your listening to us,or just complaining.Seems like the latter...Have you done what we told you too with the file????Checking that it contains what we specific told you it should???Now,can you please confirm that...if you want our help with this?!Sorry for beeing a pain in the ####, but it seems like you are very focused on the fact that you have't got any reply from Ariane,insted of listening too our advices.I cant fully understand that...

>Okey!>>Moonraker,i dont know if your listening to us,or just>complaining.>Seems like the latter...No, I have listened to you :-)I have generated another log-file and sent it to Ariane yesterday - but as I said (O.K. this is the "complaining" - part :-)): no reply to the new log-file, too. Actually it is not really a NEW file. I checked all the log-files the Ariane- Software generated with a programme named "Compare It!" - they are all identical, except that I erased the following part in the log-file

I had problems with online activation process, so carried out the offline activation process. In the auto-generated log file that you send to ariane, the subject header must contact the following:Ariane Product Registration RequestThen the content of the email must contain:NameEmailOrder ID Transaction Code Auto-Generated CodeYou'll then get a reply back from Ariane, which gives you the activation. Important. You must copy the whole of the email from 'Dear...' to 'Thank you for shopping with Ariane AirSHOP'You need to do this for both the FMC activation AND the Pushback.Hope this helps.Cheers

Ok. I apologize.Havent seen any feedback from you about the file:(I cant understand the problem.When i activate offline, i choose the mail option.It the generates i mail containing those things mentioned.No problem with this.Is there any way you can generate the mail insted of the file?

Thanks for the reply. As I said, the log-file *LOOKS* O.K. to me. I don

>Ok. I apologize.No problem ;-)>Havent seen any feedback from you about the file:(>>I cant understand the problem.>>When i activate offline, i choose the mail option.>It the generates i mail containing those things mentioned.>No problem with this.>>Is there any way you can generate the mail insted of the>file?Well, I don

Hang on in there Moonraker - Apparently, it's worth it!Thank goodness for the kindness of forum members in the absence of product support.I hope it's sorted soon.Toni.

The email you received from them is absolutely disgusting and completely unacceptable. For 100 Euros he should be willing to provide you phone support, that price is absolutely ridiculous considering the joke of support you get. My advice is demand a refund, and remove the product.Stay away from any company that does this, if they are unwilling to help you install the bloody thing they don't deserve anyone's business. I highly recommend that any future purchases you make be from a company with a good reputation - Flight1, PMDG, and Aerosoft are 3 good examples, PMDG has an excellent 737 NG which is one of the best FS addons out there, AND it doesn't make customers jump hoops backwards while balancing an egg on their nose to install the bloody thing. I'm very sorry to hear that you get burned, but that appears to be what happened here. For this much money don't let it go, first try to get it working, if not demand the refund, if that doesn't work go to your credit card company and explain how Ariane did not provide the product you paid for and that you want to refuse the payment. If he threatens you with legal action, it's most likely sabre rattling so ignore it, besides you have done nothing wrong. I hope this doesn't turn you off of payware, trust me not all companies are like this - as a matter of fact very few are. Companies like Flight1 will go all out to assist you with any problem - and this is a good sign of a quality company.

Quote: For nearly $100, you're entitled to some respect! Unquote.For nearly $100 it should be gold-plated?Right, should I do another quick lap of the old Nurburgring circuit with 'GT4' or go flying?Dave T.

I just bought the 700 series and also last night tried to do on-line activation and copied the ID and Password to the clipboard aand pasted it as the manual says and it kept coming back invalid passwordID.I tried that 3 times with no luck but I am connected to the internet with broadband and set up my IE as the activation manual says.I went ahead and did the offline and now just waiting for a reply,I think if you are given the chance for online and you read the manual and did all the steps right you should get a better reply than that.I took a chance with the 700 series as I had the 900 series last year and had problems with the graphics as I have a ATI 9800 video card and had blurry graphics.I than had a HD failure and lost all my files and evey payware company checked my records and sent me replacements but Ariane who was going to charge me 25 pounds to replace it which I did not do.I thought long and hard about trying again but the new 700 looks too good but so far I am back in the same mind frame when the online activation would not work. Jeff