Over the past six month I have incurred many faults with my computer. Installing and re-installing windows/FSX etc, I believe all the problems have now been sorted out. However, installing NGX 737 has been denied with the following "The activation of the fulfilment is denied by the policy because max extra activations exceeded". The purchase was disc not download. What is required to activate my installation ??

Hello Colin,

 

You will need to contact PMDG directly:

 

http://support.precisionmanuals.com/Main/Default.aspx

 

They should get you sorted quickly.

 

For future reference the NGX can now be deactivated through the FCDU

Thank you for the speedy response. However, I cannot get past the portal. I have tried Product support and contact PMDG and both revert back to the portal. How do I contact PMDG directly. The recent link you sent also directs me to the portal. What is the FCDU??

 

Regards

You have to create a support account, which is different from a sales account.  Once you have a support account, you can create and track tickets.

 

This information is on the portal web page, "To submit a new ticket or view your previous tickets you must be registered and logged via the buttons in the upper right corner of the screen."

 

 

What is the FCDU??

 

Sorry i wasn't clear.  I was referring to the Flight Management Computers Display Unit.  The part where you enter the flight path details.  You can deactivate both the 777 and the 737 (as of the latest service pack) in there which should stop you having to contact PMDG in future.

FCDU tripped me too but I knew what you meant from context.  I've always seen it referred to as the CDU in Boeings.

I have contacted the help desk and Paul at PMDG has reset my key. Thank you all for your assistance.