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MarkW

RealAir forum?

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I think Avsim should consider opening an unofficial RealAir forum.  I am new to RealAir and just purchased their Turbine Duke V2.  I was surprised to learn they do not have a support forum and there is nothing here outside of the FSX General forum to discuss their aircraft.  Has there been any consideration of this idea?

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Hi Mark,

Thanks for your recommendation. I have thought of this especially back when the Duke B60 V2 was released. I have decided against it for the following reason(s):  Whenever a new product or update is announced there is always a high volume of topics and posts generated. But the amount of traffic soon dies out after a month or so and you suddenly have little or no traffic. I get beat up every time I move a topic from say, the FSX forum, to an unofficial support forum we have set up for a product.  We have so many sub-forums many members simply do not know they exist.  Many know they exist but post in the FSX, P3D, FS9, or X-Plane forums because there is sometimes no traffic in the unofficial forums and they want someone to see their request immediately.  Some of the Carenado forums are prime examples.  A product that was hot on the list for discussions is now old and members rarely visit the forum.  Then, a new member might buy the product and go to that forum where no one rarely visits and posts a question.  Days later there is no response so he/she goes to the FSX or P3D Forum and asks the question there and gets an immediate response because there is high traffic there. 

 

We do not monitor the activity in an unofficial forum like a developer would if he set up his official forum here.  Official forums are watched regularly by the developers and topics and posts are sometimes answered.

 

Originally the unofficial support forum was created because the developer of a product would not respond to questions posted on the developer's official forum.  Most developers have gone to the trouble ticket system and provide no support even if they have an official forum on their website.  Questions are asked over and over and over again taking away time for a developer to update his product or create new products.  I have no problems with the same questions being asked over and over in our forums but members would get a faster response to their problem if they used the AVSIM search engine (that's another topic that has been discussed at length and I won't continue it here).  Just saying that the questions have probably already been asked. 

 

We are considering closing many of the inactive or rarely used forums and asking the member to post in the appropriate flight simulator forum.  We want our members to be happy.  We want them to get a fast response to their questions.  Of course we would leave the inactive forums open as many questions about a product can be answered by visiting the forum and reviewing the topics and posts.

 

In regards to RealAir support, the developer visits AVSIM frequently to answer questions regarding any of his products, usually in the FSX/FSX-SE forum.  If you have any questions regarding a RealAir product, you are encouraged to use the search function here at AVSIM and search within the FSX Forum for the Duke B60 or the Turbine Duke. 

 

Thanks again for your suggestion!

 

Best regards,

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Makes sense Jim, thanks for your detailed response.

 

 

regards,

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The one thing that's nice about those old dead threads is that you can search and find a lot of answers.  I know Rob is not interested in having a forum (unofficial or otherwise) but when the RealAir aircraft are released you do get one massively long thread.  Tougher to search to find answers.  It works, yes, but it is more painful in that way.

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The one thing that's nice about those old dead threads is that you can search and find a lot of answers.  I know Rob is not interested in having a forum (unofficial or otherwise) but when the RealAir aircraft are released you do get one massively long thread.  Tougher to search to find answers.  It works, yes, but it is more painful in that way.

 

It would be a lot better if members of the FSX forum would just title a new topic properly so you have the history later (for example  [RealAir Duke V2] Does anyone know the proper climb RPM ? ).

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I totally agree with your comments and I remember the last release I tried to split many of the posts in one topic into separate topics to make it easier for everyone to find the information they were looking for.  I remember placing a comment in the topic that I was splitting posts to other topics.  This seemed to infuriate a few and they went on a binge and made the one topic even larger.  Some members do not want to help out their fellow members.  Long topics are not good for anyone.  You have to tread through 25 pages before you find the information you were interested in.  Within those 25 pages are some members are arguing over nothing yet you have to dig through the topic.  Maybe the question you asked was on page 2 and the answer was finally found on page 30.  I hope when a new product is released people would start a new topic if it is not related with a topic under discussion.  Makes it more pleasant for everyone.

 

I may go through those old topics and try to split them again.  It's a lot of work though and I have to golf some time....

 

Best regards,

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It would be a lot better if members of the FSX forum would just title a new topic properly so you have the history later (for example [RealAir Duke V2] Does anyone know the proper climb RPM ? ).

 

 

Not sure if you really wanted to know the answer to your example but, this is from the Duke Flying guide (good doc).

 

Climbing Out

Climb rates and speeds are according to conditions, load and other factors. Please see the Pilots Operating Handbook for more details. Generally speaking, the Duke has a good climb rate and you can expect 1600 feet per minute or more depending on load and altitude at take-off. There is no definitive climb speed, as this depends on variable conditions, but as a yardstick, 120-140 knots is a good average. The Duke is permitted to use full and continuous maximum power of 41.5 inches manifold pressure at 2900 rpm in the climb but this creates undue wear on the engine. For a more fuel efficient normal climb set cruise climb which is 35.5 inches and 2750 rpm. The Pilots Operating Manual has more thorough details on this.

 

This is from a real world POH...

 

Cruise Climb

1. Power -- SET CRUISE CLIMB POWER (35.5 in. Hg - 2750 rpm).

2. Fuel Flow - 194 LBS/HR/ENGINE.

3. Propeller Synchronizer - ON.

4. Airspeed -- ESTABLISH CRUISE-CLIMB SPEED.

5. Cowl Flaps -- AS REQUIRED (MAINTAIN 225°C CYLINDER HEAD

TEMPERATURE OR LESS)

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Thanks Greg, it was an example only.

 

Ok...wasn't sure and had the docs right here.

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