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Hello.

 

Not being used to post in forums, I'm not all certain on what procedures to follow. I'll do my best to comply anyway.

 

I can't get Operations Center to function with my 737NGX & 777LRF.

(Prepar3d 2.5 using Windows 10)

 

Done a reinstallation of P3D after having to format and fully reinstall Windows. P3D and Windows are located on separate harddrives.

Both products installed without issues - including the Operations Center.

When selecting the two purchased & registered Products mentioned above - the Operations Center won't let me do anything other than purchase the selected Product.

 

Having tried to find a solution by browsing forums and googling the issue - I evetually submitted a Ticket in PMDG's support system (3/8 2016)

About a week gone without response I try this way of getting some input on what to do.

 

I have tried uninstalling both planes and manually removing the Operations Center folders (in both "Program Files (x86)" and "AppData/Roaming/PMDG").

Then reinstalled planes again without issues as mentioned.

 

I'll try to attach: "PMDG Operations Center.txt"

In short, one line stand out to me saying: Prepar3D SetupPath registry key was located but could not be read.

 

Kind regards and thankful for input.

/Marcus Jonsson

 

Can't figure out how to attach the text file. I suppose I'll simply copy paste its contents instead.


===================== PMDG Operations Center v1.16.01 =====================

12:47:45.490  

12:47:45.490   Starting Ops Center

12:47:45.490  

12:47:45.490   Loading Settings

12:47:45.490    Finding FSX

12:47:45.505     Failed to open FSX-Retail AppPath registry key: 2

12:47:45.505    Finding FSX:SE

12:47:45.505     Failed to open FSX-SE Install_Path registry key: 2

12:47:45.505     Failed to find co-existence registry key.  (Note: Key is not present in registry): 2

12:47:45.505    Finding P3D

12:47:45.505     Prepar3D SetupPath registry key was located but could not be read.

12:47:45.505   Checking if FSX is in Program Files

12:47:45.521   Checking if FSXSE is in Program Files

12:47:45.521   Checking if P3D is in Program Files

12:47:45.521  

12:47:45.537   Loading GDI+

12:47:45.537  

12:47:45.537   Command line:

12:47:45.537  

12:47:45.537   Initializing

12:47:45.537  

12:47:45.537   Displaying Ops Center

12:47:45.537  

12:47:45.552   Window initializing

12:47:45.552  

12:47:45.653   Loading Settings Module

12:47:45.653  

12:47:45.657   Loading Module from file: c:\program files (x86)\pmdg operations center\Settings.dat

12:47:45.657   Loading Module

12:47:45.697  

12:47:45.701   Settings - Product Module Loading

12:47:45.701  

12:47:45.701   Settings - Checking product version

12:47:45.701   No GUID found!

12:47:45.717  

12:47:45.721   Finding product modules

12:47:45.721  

12:47:45.721   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module 737NGX P3D.dll

12:47:45.721   Loading Module

12:47:45.773  

12:47:45.781   PMDG 737NGX P3D - Product Module Loading

12:47:45.781  

12:47:45.781   PMDG 737NGX P3D - Checking product version

12:47:45.781    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0EA92925-36E7-40CB-A714-118AB046099B}

12:47:45.785    Installed version: 1.10.6461

12:47:45.789  

12:47:45.789   PMDG 737NGX P3D - Product Module Initializing

12:47:45.789  

12:47:45.793   PMDG 737NGX P3D - Finding installed variants

12:47:45.793    Variants: 8

12:47:45.793    Variant 1: PMDG 737-800NGX

12:47:45.797     Path: SimObjects\Airplanes\PMDG 737-800NGX\aircraft.cfg

12:47:45.797    Variant 2: PMDG 737-800NGX WL

12:47:45.801     Path: SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg

12:47:45.805    Variant 3: PMDG 737-900NGX

12:47:45.805     Path: SimObjects\Airplanes\PMDG 737-900NGX\aircraft.cfg

12:47:45.809    Variant 4: PMDG 737-900NGX WL

12:47:45.809     Path: SimObjects\Airplanes\PMDG 737-900NGX WL\aircraft.cfg

12:47:45.813    Variant 5: PMDG P-8A Poseidon

12:47:45.817     Path: SimObjects\Airplanes\PMDG P8A Poseidon\aircraft.cfg

12:47:45.817    Variant 6: PMDG 737-600NGX

12:47:45.821     Path: SimObjects\Airplanes\PMDG 737-600NGX\aircraft.cfg

12:47:45.821    Variant 7: PMDG 737-700NGX

12:47:45.825     Path: SimObjects\Airplanes\PMDG 737-700NGX\aircraft.cfg

12:47:45.829    Variant 8: PMDG 737-700NGX WL

12:47:45.829     Path: SimObjects\Airplanes\PMDG 737-700NGX WL\aircraft.cfg

12:47:45.833  

12:47:45.837   PMDG 737NGX P3D - Checking expansion versions

12:47:45.837    Expansions: 1

12:47:45.845    Expansion 1: PMDG 737-600700 NGX P3D

12:47:45.845     Opening registry key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{51CE3C56-7069-4055-AC02-FDCA5A0C0D0C}

12:47:45.849     Error opening key: 2

12:47:45.853  

12:47:45.853   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module 737NGX XSE.dll

12:47:45.853   Loading Module

12:47:45.913  

12:47:45.917   PMDG 737NGX XSE - Product Module Loading

12:47:45.917  

12:47:45.921   PMDG 737NGX XSE - Checking product version

12:47:45.921    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{20708FD5-E94D-4097-A21E-E28564CDBC06}

12:47:45.933    Error opening key: 2

12:47:45.933  

12:47:45.937   PMDG 737NGX XSE - Product Module Initializing

12:47:45.937  

12:47:45.941   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module 737NGX.dll

12:47:45.941   Loading Module

12:47:46.001  

12:47:46.005   PMDG 737NGX - Product Module Loading

12:47:46.005  

12:47:46.005   PMDG 737NGX - Checking product version

12:47:46.005    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{20708FD5-E94D-4097-A21E-E28564CDBC06}

12:47:46.009    Error opening key: 2

12:47:46.013  

12:47:46.013   PMDG 737NGX - Product Module Initializing

12:47:46.013  

12:47:46.017   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module 777 P3D.dll

12:47:46.017   Loading Module

12:47:46.081  

12:47:46.085   PMDG 777 P3D - Product Module Loading

12:47:46.085  

12:47:46.089   PMDG 777 P3D - Checking product version

12:47:46.089    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C1CB0E26-CE1A-4789-8EEA-919C4CD491C1}

12:47:46.089    Installed version: 1.10.7025

12:47:46.093  

12:47:46.097   PMDG 777 P3D - InitializeProduct

12:47:46.097  

12:47:46.101   PMDG 777 P3D - Finding installed variants

12:47:46.101    Variants: 3

12:47:46.101    Variant 1: PMDG 777-200LR

12:47:46.105     Path: SimObjects\Airplanes\PMDG 777-200LR\aircraft.cfg

12:47:46.109    Variant 2: PMDG 777F

12:47:46.109     Path: SimObjects\Airplanes\PMDG 777F\aircraft.cfg

12:47:46.113    Variant 3: PMDG 777-300ER

12:47:46.117     Path: SimObjects\Airplanes\PMDG 777-300ER\aircraft.cfg

12:47:46.117  

12:47:46.121   PMDG 777 P3D - Checking expansion versions

12:47:46.121    Expansions: 1

12:47:46.121    Expansion 1: PMDG 777-300ER P3D

12:47:46.125     Opening registry key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BD6E3AEC-7746-494A-B055-75D6D56A82BB}

12:47:46.129     Error opening key: 2

12:47:46.129  

12:47:46.133   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll

12:47:46.133   Loading Module

12:47:46.197  

12:47:46.201   PMDG 777 XSE - Product Module Loading

12:47:46.201  

12:47:46.205   PMDG 777 XSE - Checking product version

12:47:46.205    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0F16340B-5B5B-4531-8D87-4952E3BCA6E6}

12:47:46.205    Error opening key: 2

12:47:46.209  

12:47:46.213   PMDG 777 XSE - InitializeProduct

12:47:46.213  

12:47:46.213   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module 777.dll

12:47:46.213   Loading Module

12:47:46.273  

12:47:46.277   PMDG 777X - Product Module Loading

12:47:46.277  

12:47:46.277   PMDG 777X - Checking product version

12:47:46.277    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0F16340B-5B5B-4531-8D87-4952E3BCA6E6}

12:47:46.281    Error opening key: 2

12:47:46.285  

12:47:46.285   PMDG 777X - InitializeProduct

12:47:46.285  

12:47:46.289   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module J41 XSE.dll

12:47:46.289   Loading Module

12:47:46.357  

12:47:46.361   PMDG J41 XSE - Product Module Loading

12:47:46.361  

12:47:46.361   PMDG J41 XSE - Checking product version

12:47:46.361    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FB647DBE-2231-405D-AC36-C73246CBE305}

12:47:46.365    Error opening key: 2

12:47:46.369  

12:47:46.369   Loading Module from file: c:\program files (x86)\pmdg operations center\Product Module J41.dll

12:47:46.369   Loading Module

12:47:46.429  

12:47:46.433   PMDG J41 - Product Module Loading

12:47:46.433  

12:47:46.437   PMDG J41 - Checking product version

12:47:46.437    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FB647DBE-2231-405D-AC36-C73246CBE305}

12:47:46.441    Error opening key: 2

12:47:46.441  

12:47:46.445   Finished loading product modules.

12:47:46.445   Sorting product modules

12:47:46.445    Done.

12:47:46.449  

12:47:46.485   Settings - Showing product

12:47:46.485  

12:47:46.493   Settings - Showing page 0

12:47:46.493  

12:47:46.505   Checking for Ops Center updates

12:47:46.505    Temp path: C:\Users\Marcus\AppData\Local\Temp\PMDG_OC0000\

12:47:46.509    Update URL: https://s3.amazonaws.com/PMDG_Liveries/PMDG_OpsCenter_Update

12:47:46.513    Update file: C:\Users\Marcus\AppData\Local\Temp\PMDG_OC0000\update.cfg

12:47:47.129    File 0

12:47:47.133     Name: PMDG Operations Center.exe

12:47:47.137     Local path: c:\program files (x86)\pmdg operations center\PMDG Operations Center.exe

12:47:47.141    File 1

12:47:47.145     Name: Changelog.txt

12:47:47.149     Local path: c:\program files (x86)\pmdg operations center\Changelog.txt

12:47:47.153    File 2

12:47:47.153     Name: OpsCenterUpdater.exe

12:47:47.157     Local path: c:\program files (x86)\pmdg operations center\OpsCenterUpdater.exe

12:47:47.161    File 3

12:47:47.165     Name: Settings.dat

12:47:47.169     Local path: c:\program files (x86)\pmdg operations center\Settings.dat

12:47:47.173    File 4

12:47:47.177     Name: Product Module 737NGX P3D.dll

12:47:47.181     Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX P3D.dll

12:47:47.185    File 5

12:47:47.185     Name: Product Module 737NGX XSE.dll

12:47:47.189     Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX XSE.dll

12:47:47.193    File 6

12:47:47.197     Name: Product Module 737NGX.dll

12:47:47.201     Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX.dll

12:47:47.205    File 7

12:47:47.209     Name: Product Module 777 P3D.dll

12:47:47.213     Local path: c:\program files (x86)\pmdg operations center\Product Module 777 P3D.dll

12:47:47.217    File 8

12:47:47.217     Name: Product Module 777 XSE.dll

12:47:47.221     Local path: c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll

12:47:47.225    File 9

12:47:47.229     Name: Product Module 777.dll

12:47:47.233     Local path: c:\program files (x86)\pmdg operations center\Product Module 777.dll

12:47:47.237    File 10

12:47:47.241     Name: Product Module J41 XSE.dll

12:47:47.245     Local path: c:\program files (x86)\pmdg operations center\Product Module J41 XSE.dll

12:47:47.245    File 11

12:47:47.249     Name: Product Module J41.dll

12:47:47.253     Local path: c:\program files (x86)\pmdg operations center\Product Module J41.dll

12:47:47.257    File 12

12:47:47.261   Update Available: 0

12:47:47.289  

12:47:47.293   Checking for product updates

12:47:47.293    Temp path: C:\Users\Marcus\AppData\Local\Temp\PMDG_OC0000\

12:47:47.297  

12:47:47.749   Done with product updates

12:47:47.749  

12:47:47.764  

12:47:47.764  

12:47:47.764   Load complete.  Running PMDG Operations Center

12:47:47.764  

12:47:47.764  

12:47:47.764  

12:47:51.695   PMDG 737NGX P3D - Showing product

12:47:51.695  

12:47:51.711   PMDG 737NGX P3D - Showing page 0

12:47:51.711    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0EA92925-36E7-40CB-A714-118AB046099B}

12:47:51.711  

12:47:51.727   PMDG 737NGX P3D - Creating menu tree

12:47:51.727    Product Installed: 0

12:47:51.727  

12:47:53.586   PMDG 737NGX P3D - Menu changed to page 0

12:47:53.586  

12:47:53.586   PMDG 737NGX P3D - Showing page 0

12:47:53.586    Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0EA92925-36E7-40CB-A714-118AB046099B}

12:47:53.602  

12:51:16.499   PMDG 777 P3D - Showing product

12:51:16.499  

12:51:16.519   PMDG 777 P3D - Showing page 0

12:51:16.519  

12:51:16.535   PMDG 777 P3D - Creating menu tree

12:51:16.535    Product Installed: 0

12:51:16.543  

12:58:48.770  

12:58:48.770   Unloading product modules

12:58:48.770  

12:58:48.778  

12:58:48.778   PMDG 737NGX P3D

12:58:48.778  

12:58:48.782  

12:58:48.782   PMDG 737NGX XSE

12:58:48.782  

12:58:48.786  

12:58:48.786   PMDG 737NGX

12:58:48.786  

12:58:48.790  

12:58:48.790   PMDG 777 P3D

12:58:48.790  

12:58:48.794  

12:58:48.794   PMDG 777 XSE

12:58:48.794  

12:58:48.798  

12:58:48.798   PMDG 777X

12:58:48.798  

12:58:48.802  

12:58:48.802   PMDG J41 XSE

12:58:48.802  

12:58:48.806  

12:58:48.806   PMDG J41

12:58:48.806  

12:58:48.810  

12:58:48.810   Done unloading product modules

12:58:48.818  

12:58:48.818  

12:58:48.818   Cleaning Up

12:58:48.818  

12:58:48.819  

12:58:48.819   Goodbye!

12:58:48.819   

 

Edited by bomarcus

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Hi Marcus,

 

Your products are definitely being seen by the Op Centre (it recognises all the different variants of NGX and 777), so by that it must know your P3D installation.

 

Have you tried running the Op Centre as admin?

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It found the registry entry for P3D but could not read it... , I can't guess what the problem is or how to fix it.

 

Highly unusual that you have not had a response to a ticket, they usually respond in less than 24 hrs and keep track of each ticket with management report followup...good that you posted your full name per forum rules. Next time the PMDG moderator visits he'll look up your ticket.

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12:47:45.505     Prepar3D SetupPath registry key was located but could not be read.

 

Do you have the Estonia Migration Tool installed?

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Hi all.

Thanks for engaging in this matter.

 

@Chris: Yes, I have tried running Operations Center as admin. It makes no difference regarding this situation.

 

@ Kyle: No, I don't have and never have used Estonia Migration Tool.

 

Grateful for response.

/Marcus Jonsson

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@ Kyle: No, I don't have and never have used Estonia Migration Tool.

 

hmm...sounds like a corrupt registry key then.

 

What's the ticket number that you received?

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Hi all.

 

Problem solved after contact with PMDG support.

 

The solution was to start regedit and delete an empty Prepar3dV3 folder.

Apparently that folder hindered Operations Center to read my actual Prepar3dV2.5 installation.

 

Liveries are now installed and waiting to Catch some virtual wind.

Thank you all for feedback.

 

/Marcus Jonsson

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