raffel

737ngx update problem

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Hi,

Just downloaded the updated installer for the 737-8900 base package from aerosoft (and deleted the old one). However when trying to install i get the error message saying: "Installation cannot continue. Your registry does not show a valid Prepar3D(tm) installation location.

The old installer (version 1.20.8396) works perfectly.

 

Any ideas how to fix this?

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This may seem obvious, but have you checked to make sure that the installer is attempting to install to the correct directory?

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The error occurs before i can start the installer and select plattform/directory. It happens after the installshield wizard (pmdg ..... is preparing the installshield wizard, which will guide you through the rest of the setup process)

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10 minutes ago, raffel said:

The error occurs before i can start the installer and select plattform/directory. It happens after the installshield wizard (pmdg ..... is preparing the installshield wizard, which will guide you through the rest of the setup process)

Welcome to the forums! What sim (and version) are you running?

FYI - PMDG require your posts to be signed with your full name, it's easiest if you stick it in the signature block like mine

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P3DV4 4.0.28.21686 (with hotfix installed for client, not scenery and content). 

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3 minutes ago, raffel said:

P3DV4 4.0.28.21686 (with hotfix installed for client, not scenery and content). 

Are you using or have you ever had installed the Estonia Migration Tool?

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6 minutes ago, raffel said:

Never heard of, so no

Did you uninstall the old version before (attempting) installing the new version?

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3 minutes ago, raffel said:

Yep, uninstalled the old version using the remove apps in WIN10 control panel

Okay so this is pointing to a registry issue, I'd suggest opening a support ticket with PMDG who can walk you through it

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Okay, i will open a ticket and hopefully they can sort it out, the strange thing is that the old version and the new aerosoft CRJ installed without any problems.

 

Thanks for your help

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I just updated the PMDG 747 with no problems, but the 737 NGX gives me the same error when trying to reinstall.  I think I know why:

1. The 747 base installer was downloaded from PMDG.  It installed perfectly and found my P3D V4 location.

2. The 737 NGX base installer was downloaded from Aerosoft using the USA server.  This happened to me the last time and I had to download the installer from the EU server and then it installed with no problem.  I'm doing that right now since it's a no go with the USA server.  The only issue is that it's going to take over an hour to download the file versus 40 seconds.  Yes, I have a 1GB fiber internet connection and still shows anywhere from 1 to 3 hours.

Hope this helps,

George

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Update, I downloaded the installer from the EU server from Aerosoft and it has the correct working version.  The file size of the uninstallable version was about 762MB versus the installable version which is about 873MB.

Hope this helps someone out there,

George

  • Upvote 1

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12 minutes ago, dornier said:

Update, I downloaded the installer from the EU server from Aerosoft and it has the correct working version.  The file size of the uninstallable version was about 762MB versus the installable version which is about 873MB.

Hope this helps someone out there,

Hi George,

Please tell me the url for the EU server!  I am not seeing the updated NGX at support.aerosoft.com.

Thanks,

Mike

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On 05/08/2017 at 8:27 AM, Mike777 said:

Hi George,

Please tell me the url for the EU server!  I am not seeing the updated NGX at support.aerosoft.com.

Thanks,

Mike

Contact Aerosoft. Users cannot share download links to installers here. 

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22 minutes ago, PMDG777 said:

Contact Aerosoft. Users cannot share download links to installers here. 

The link for downloading updates to boxed versions of PMDG aircraft from Aerosoft is public and very well known:

support.aerosoft.com.

That's where I've obtained all previous updates.

I was hoping that Dornier had a similar link for the EU server, as he said the EU server has the current update.

I certainly have contacted Aerosoft.

Mike

 

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On 8/4/2017 at 8:27 PM, Mike777 said:

Hi George,

Please tell me the url for the EU server!  I am not seeing the updated NGX at support.aerosoft.com.

Thanks,

Mike

When you log into your account, select "my account" and your "instant downloads" and it should be there.  Aerosoft did get back to me and it sounds like they updated the USA server version.  

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3 minutes ago, dornier said:

When you log into your account, select "my account" and your "instant downloads" and it should be there.  Aerosoft did get back to me and it sounds like they updated the USA server version.  

Hi Dornier,

Thanks for your response.  I think my problem is that I purchased the boxed NGX from a third party seller.  So it does not show up in my Aerosoft  account, even though all boxed versions of the NGX originate from Aerosoft.  So I always update from support.aerosoft.com which requires the original code from the box to work.  But the version is not yet updated at that location.  I have contacted Aerosoft about this issue -- I'm a little puzzled why they have made the update available to direct customers but not customers via third party.

Mike

 

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Turns out I did purchase the NGX Box (for FSX) direct from Aerosoft, but it is not showing up in my account, which only shows downloads.

Mike

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11 hours ago, Mike777 said:

Turns out I did purchase the NGX Box (for FSX) direct from Aerosoft, but it is not showing up in my account, which only shows downloads.

Mike

Honestly, contacting Aerosoft is your best bet. PMDG has nothing to do with how they handle distributing updates to their customers.

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I too had the boxed set from Aerosoft..... but I got fed up waiting for Aerosoft to update their software..

So I did the sensible thing and re bought it from PMDG

and its still a bargain for what you get for your money!

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2 hours ago, Frankophile said:

I too had the boxed set from Aerosoft..... but I got fed up waiting for Aerosoft to update their software..

So I did the sensible thing and re bought it from PMDG

and its still a bargain for what you get for your money!

In the past Aerosoft has been reasonably quick about updating.  At any rate no-one should have to pay twice for the same product, although I certainly agree that the NGX is a bargain.  I am waiting to hear back from Aerosoft for a support request I filed on Friday.  They are probably out of the office over the weekend.

Mike

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Aerosoft finally updated to the current NGX version at support.aerosoft.com early this morning and I was able to download it.

I think Aerosoft uses a different updating system for either FSX (and FS9) vs. P3D, and/or a different system for older versus newer box purchases.  At support.aerosoft.com only the 777 and NGX are available for update, so I guess that purchasers of the new QOT or anything for P3D can do so through their accounts.  I wish Aerosoft would link my box purchases to my existing account, and have contacted them about this.

Mike

 

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