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I did the reinstall. Then the updates for the 737 model first. It loads fine fly's fine, as long as I don't touch the key board. If I hit any key it throws out the whole flight program. This has never happen before and I've had your software a long time. I've been tiring for the last week to work through this problem, no resolve.

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4 minutes ago, Hardy6 said:

I did the reinstall. Then the updates for the 737 model first. It loads fine fly's fine, as long as I don't touch the key board. If I hit any key it throws out the whole flight program. This has never happen before and I've had your software a long time. I've been tiring for the last week to work through this problem, no resolve.

What does the crash report say?

Start Menu > type "view all problem" and select View All Problem Reports > find FSX:SE > find the last crash report > copy/paste here

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Microsoft Flight simulator has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.      This is the message I get right after I hit any key. I've tried a wireless key board as a different option.  It sounds very specific.  I don't know what else to try. 

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3 minutes ago, Hardy6 said:

Microsoft Flight simulator has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.      This is the message I get right after I hit any key. I've tried a wireless key board as a different option.  It sounds very specific.  I don't know what else to try. 

That's the error message that shows when the sim crashes. I need the crash report. Completely different thing, and obtained via the steps I outlined earlier. Please run through them and grab the crash report.

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Sorry, I'm having a hard time trying to figure out why note pad won't past what I copied. As soon as I figure out how to do this, I'll send it right you.

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3 hours ago, scandinavian13 said:

What does the crash report say?

Start Menu > type "view all problem" and select View All Problem Reports > find FSX:SE > find the last crash report > copy/paste here

The file is saved in a MDMP format and it will not allow me to copy and paste. Any hints or ideas of a way I can forward it to you. It also won't allow me to drag and drop. Thanks...

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32 minutes ago, Hardy6 said:

The file is saved in a MDMP format and it will not allow me to copy and paste. Any hints or ideas of a way I can forward it to you. It also won't allow me to drag and drop. Thanks...

I'm not sure that I follow...

Simply double click the error report to open it, and then click and drag over the text to select it, right click copy (or ctrl+c) and then come over here and right click paste (or ctrl+v). It should be exactly like copying/pasting text out of a browser.

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The error report will not open and is asking what app we want to download to open it with. Simply clicking copy and paste in the traditional way does not work. We need to find a way to be able to open the file. 

This is what the file looks like.......

fsx_62615_crash_2017_9_17T18_35-16C0.mdmp

 

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10 hours ago, Hardy6 said:

The error report will not open and is asking what app we want to download to open it with. Simply clicking copy and paste in the traditional way does not work. We need to find a way to be able to open the file. 

This is what the file looks like.......

fsx_62615_crash_2017_9_17T18_35-16C0.mdmp

 

Sounds like we're not on the same page here...

Start Menu > type "view all problem" and select View All Problem Reports > find FSX:SE > find the last crash report (and open it by double clicking) > copy the text and paste the text here

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Sorry, I need help here. Where is the start menu. I thought you meant, run. That didn't work, typing in view all problem. I went to the rout directory of,fsx. That's where I get the,mdmp file. Can't open that, with out a certain app. I'm thinking, start menu is the start button. I need a little help under standing how I get to where I type, view all problems. 

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Start menu is the menu that opens pressing the window logo key on your keyboard.

Or

google search how to open start menu on windows X, where X is the windows you are using

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8 minutes ago, Hardy6 said:

Sorry, I need help here. Where is the start menu. I thought you meant, run. That didn't work, typing in view all problem. I went to the rout directory of,fsx. That's where I get the,mdmp file. Can't open that, with out a certain app. I'm thinking, start menu is the start button. I need a little help under standing how I get to where I type, view all problems. 

The bottom left of your screen has a button that is a circle with the Windows logo in it. This is the Windows button, or, in versions of Windows back several decades, previously called the Start button, because it used to have Start written on it. Sorry. Assumed you had experience with the former.

After clicking on the Windows button / Start button / button that gets you into the Start menu, do not click on anything else. Simply reach up to your keyboard and begin typing the words:

view all problem

...and then look for View All Problem Reports in the list. Click on View All Problem Reports. This will bring up a new screen that will have a list of every program that has ever crashed on your computer. Find the simulator in that list and double click the last crash report. It will open a window that will have text that looks like the following (which is the text that I need):

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: AppHangXProcB1
Application Name: iexplore.exe
Application Version: 11.0.9600.18538
Application Timestamp: 58274b59
Hang Signature: 347b
Hang Type: 135232
Waiting on Application Name: iexplore.exe
Waiting on Application Version: 11.0.9600.18538
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
(etc.)

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Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\FSX\fsx.exe

Problem signature
Problem Event Name: BEX
Application Name: fsx.exe
Application Version: 10.0.62615.0
Application Timestamp: 559f9a9a
Fault Module Name: StackHash_9c74
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_B4_FROM_ntdll+0x000722CC
Exception Code: c0000005
Exception Data: 00000008
OS Version: 10.0.15063.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9c74
Additional Information 2: 9c743dce328feae58249b3cef02174f0
Additional Information 3: 73ef
Additional Information 4: 73ef3c244ea10b690c58a72ab80f71a6

Extra information about the problem
Bucket ID: e4751c0baaeeaa5f8f2f88de35f57579 (116445607249)

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Just in case anyone else has trouble finding the file and transferring like I did I had to access it through control panel.

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Stanford, that is the crash report you get when you touch the keyboard and FSXSE crashes?  This report indicates that Windows doesn't know what caused the crash so it is offering a stack hash code for the contents of the stack at the time of the buffer exception event.

I don't understand the first post in this thread. You said "I did the reinstalls."  What reinstalls?  Why?  "Then the updates for the 737 model first."  I have no idea what it is that you did.  For example, according to this you could have reinstalled your operating system then installed the update for the PMDG 737 NGX, or you could have reinstalled FSXSE then installed the NGX without uninstalling the previous 737 version.   No way of telling here.

 

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Hi downscc. First I'm using windows 10. The updates for the operating center I believe required a reinstall of PMDGs jets. I did so and the updates went well. I was hopping the updates would fix the key board problem. Did not. I really want to apologize to Scandinavian 13, for not understanding what he was saying about how to navigate to where he was talking about. (windows 7). For the last two weeks I have been reading about windows 10 to help when I ask you guy support questions. My head has been wrapped around win 10 so much so, I just couldn't figure out how to apply what Scandinavian 13, was referring to.  So I hope this helps. Any time I start with any,PMDG jet that I have, The second I hit any key on the key board, Windows closes the program. Message say's something cause the program to stop.  I hope this clears up what you need. Really appreciate your patience. I hope we can fix this. I have to use steam for a while till I can afford to buy all three jets again, for P3d. Thanks. Stanford

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5 hours ago, Hardy6 said:

Hi downscc. First I'm using windows 10. The updates for the operating center I believe required a reinstall of PMDGs jets. I did so and the updates went well. I was hopping the updates would fix the key board problem. Did not. I really want to apologize to Scandinavian 13, for not understanding what he was saying about how to navigate to where he was talking about. (windows 7). For the last two weeks I have been reading about windows 10 to help when I ask you guy support questions. My head has been wrapped around win 10 so much so, I just couldn't figure out how to apply what Scandinavian 13, was referring to.  So I hope this helps. Any time I start with any,PMDG jet that I have, The second I hit any key on the key board, Windows closes the program. Message say's something cause the program to stop.  I hope this clears up what you need. Really appreciate your patience. I hope we can fix this. I have to use steam for a while till I can afford to buy all three jets again, for P3d. Thanks. Stanford

just  by  any  chance  that  your  keyboard  could  be  the issue   got  another  keyboard  or  can  borrow   one  fr  testing

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I've have  one I use in the garage, it's wireless.Didn't help.  All the other planes work fine. I've pugged the key board into different input's. I've pugged just the key board in with nothing else plugged in. Still didn't work. I think it's windows issue. I wouldn't be dealing with this at all. Just don't have the funds to repurchase for P3d. I do need to retry another wired key board that I haven't yet tried. I'll report back with that attempt.

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12 hours ago, Hardy6 said:

I've have  one I use in the garage, it's wireless.Didn't help.  All the other planes work fine. I've pugged the key board into different input's. I've pugged just the key board in with nothing else plugged in. Still didn't work. I think it's windows issue. I wouldn't be dealing with this at all. Just don't have the funds to repurchase for P3d. I do need to retry another wired key board that I haven't yet tried. I'll report back with that attempt.

hope  it  sorks  out,   what do  you mean  by  repurchasing  again,  just a matter  of  downloading  your  addons  again?

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I thought that PMDG soft ware for FSX wasn't transferable. Have do done that your self. If so, I will start my down loads right a way.

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36 minutes ago, Hardy6 said:

I thought that PMDG soft ware for FSX wasn't transferable. Have do done that your self. If so, I will start my down loads right a way.

Correct they are not. If you are using fsx you need to buy the p3d ones if you want to use them in p3d

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On ‎9‎/‎22‎/‎2017 at 0:31 AM, pete_auau said:

just  by  any  chance  that  your  keyboard  could  be  the issue   got  another  keyboard  or  can  borrow   one  fr  testing

tried another wired key board, no luck.  It only happens to the PMDG soft ware. All other planes work fine. 

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Update. Just bought PMDGs 737 NGX jets, for PD3 V4. It all works just fine. So in Steam, using win 10, is there a fix for why the key board crashes the program. Thanks

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