Password reset problem

[Netha 0]

Hi,

I open this topic because I have a problem with the password reset system: I forgot my password to login on your website, and I clicked the link to reset it, but I don't get any email from you with the password reset link, I also contacted the support by email but I did not get any answer.

Thank you for your help.

Nethanel Gak.

[Ephedrin 418]

There has been no email support for ages..

for password issues create a support account at support.precisionmanuals.com and open a ticket please.

Edited July 18, 2018 by Ephedrin

[Netha 0]

Thank you for your answer, but to open a ticket, I need to login with the account used for the purchases, and that's my problem: I can not log in my account

[downscc 1,327]

17 minutes ago, Netha said:

Thank you for your answer, but to open a ticket, I need to login with the account used for the purchases, and that's my problem: I can not log in my account

The support accounts are separate from sales accounts. To open a ticked you must first create a new support account.  Also, be sure the password reset email from PMDG is not in a spam folder.  Hope this helps.

[Fabiano.S 0]

I think you need to create different password with some kind characters for example: numerals and letters. I had the same problem and solved only this way.

Hope this helps.

[por930 51]

Neth,

Try this link...http://support.precisionmanuals.com

Remember to set up a new account and password for the support area, as very different to the Forum and sales areas

[fms737 0]

Hallo,

habe mehrmals versucht, mein Passwort zu ändern. Ich bekomme jedoch keine Mail zur Änderung. Was kann ich tun ?

LG

Claus

[Olympic260 415]

36 minutes ago, fms737 said:

Hallo,

habe mehrmals versucht, mein Passwort zu ändern. Ich bekomme jedoch keine Mail zur Änderung. Was kann ich tun ? 

LG

Claus

Open a ticket via the support portal (support.precisionmanuals.com) Support and store accounts are different

[TomCYYZ 215]

6 hours ago, Olympic260 said:

Open a ticket via the support portal (support.precisionmanuals.com) Support and store accounts are different

I did that and got the message saying it was an "Invalid password link......". Looks like your support portal has some problems. Anyway, being that it is so hard to contact PMDG at the best of times can someone please provide me an easier path to updating my purchase account so that I can access previous orders and downloads. That is all I want to do, it shouldn't be so frustrating to access my purchases. Your help is much appreciated.

 Regards

[scandinavian13 5,192]

3 minutes ago, TomCYYZ said:

I did that and got the message saying it was an "Invalid password link......". Looks like your support portal has some problems. Anyway, being that it is so hard to contact PMDG at the best of times can someone please provide me an easier path to updating my purchase account so that I can access previous orders and downloads. That is all I want to do, it shouldn't be so frustrating to access my purchases. Your help is much appreciated.

 Regards

Well it's not helping that you're not following the forum rule requiring that you post with your name, so we don't have a lot to go off of...

Did you try copying/pasting the link, or trying a different browser?

[TomCYYZ 215]

8 minutes ago, scandinavian13 said:

Well it's not helping that you're not following the forum rule requiring that you post with your name, so we don't have a lot to go off of...

Did you try copying/pasting the link, or trying a different browser?

Thanks for the speedy reply. Sorry about the name thing:

I got a donotreply link and then a further message from PMDG which did allow me to verify my password in the support forum. Does this now allow me to log into my PMDG purchase account?

 

Regards,

Tom Stewart

 

 

[scandinavian13 5,192]

31 minutes ago, TomCYYZ said:

I got a donotreply link and then a further message from PMDG which did allow me to verify my password in the support forum. Does this now allow me to log into my PMDG purchase account?

Nope. Separate accounts, partially for reasons like this one. Once you have a ticket in, one of us will have enough info to jump in and reset it for you.

[TomCYYZ 215]

Thanks for the information. I will await your reset of my account.

Tom Stewart