Installation

Had a phonecall from Microsoft today. Interestingly, 80 approx only have reported this problem. Together with this further fault it has set off they have recommended that I reinstall Windows. I have told them this is not going to be done as I do not wish to risk losing anything. I have been in touch with my supplier who will exchange for a standard edition. I hope the re-install problem does not cross over.I don't see why I should have to reinstall XP for a problem caused by a Microsoft programme which it seems was not tested that thoroughly or the problem would have shown.