Preview: P3D5 CTD for unknown reason with AMD RX580

Hi there,

I have encountered a new CTD issue and it happens several hours during a long haul in QW787.
It happens sometime between 1 AM EST to 8 AM EST. I have attached all logs corresponding to this time slot.

The error dialog is saying CTD for an UNKNOWN reason.


OS: Windows 10 Home 1909
Prepar3D version 5 with hotfix 1
I5-8600K not overclocked at 3.6GHZ
AMD Radeon RX580 8GB not overclocked at 1360MHZ.
AMD Radeon Driver: 20.4.2


According to the event viewer, here is the error log, please take a look. Thanks.

Log Name: Application
Source: Microsoft-Windows-Perflib
Date: 5/26/2020 7:17:37 AM
Event ID: 1020
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-CQHJPB1
Description:
The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 18472 and the required size was 31016.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Perflib" Guid="{13b197bd-7cee-4b4e-8dd0-59314ce374ce}" />
<EventID>1020</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-05-26T11:17:37.149936600Z" />
<EventRecordID>660</EventRecordID>
<Correlation />
<Execution ProcessID="11688" ThreadID="9640" />
<Channel>Application</Channel>
<Computer>DESKTOP-CQHJPB1</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Library">C:\Windows\System32\perfts.dll</Data>
<Data Name="Service">LSM</Data>
<Data Name="BufferSize">18472</Data>
<Data Name="RequiredSize">31016</Data>
</EventData>
</Event>



Log Name: Application
Source: .NET Runtime
Date: 5/25/2020 9:41:16 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CQHJPB1
Description:
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFAAB13137B

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-26T01:41:16.025789300Z" />
<EventRecordID>636</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-CQHJPB1</Computer>
<Security />
</System>
<EventData>
<Data>Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFAAB13137B
</Data>
</EventData>
</Event>

Log Name: Application
Source: .NET Runtime
Date: 5/25/2020 7:53:47 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CQHJPB1
Description:
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFAA75E528A
Stack:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-25T23:53:47.709506000Z" />
<EventRecordID>609</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-CQHJPB1</Computer>
<Security />
</System>
<EventData>
<Data>Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFAA75E528A
Stack:
</Data>
</EventData>
</Event>

Log Name: Application
Source: .NET Runtime
Date: 5/25/2020 7:25:21 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-CQHJPB1
Description:
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFA8ACE6FA1
Stack:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-25T23:25:21.852980900Z" />
<EventRecordID>560</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-CQHJPB1</Computer>
<Security />
</System>
<EventData>
<Data>Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFA8ACE6FA1
Stack:
</Data>
</EventData>
</Event>

Gordon,

     I am getting the exact same error with the Nvidia 1080Ti normally with the Capt 767 Version 2.   Now that you have posted this I believe we should both post our logs in P3D forum.  We have different hardware and getting same message.

I have started to get the same error, but as soon as I stopped using Riva Tuner the CTDs stopped.

Not sure if you guys are using that program though. This also only happens with 3rd party aircraft. QW 787 for V5

 

Regards

Brian

4 hours ago, brianwhtn43 said:

I have started to get the same error, but as soon as I stopped using Riva Tuner the CTDs stopped.

Not sure if you guys are using that program though. This also only happens with 3rd party aircraft. QW 787 for V5

 

Regards

Brian

Did the same thing stopped using Riva Tuner and no more problems

Thank you guys, I couldn't do no single flight for weeks, becouse of CTD's as soon as I selected PMDG or QW Airplanes.

Deinstalled RivaTuner Server now, and the CTD's are gone.

I have been getting this since the beginning, whenever I try to fly the PMDG747 it crashes after a short time.  Similar message. V5 works great with my GA aircraft and with Henrik's AI ships, and the so far relased updated scenery. Could this be due to a memory leak? All my heavy iron flying has to be in v4.5  for the moment.