8 hours ago, Maxis said:

Yep im suspecting memory issue here as well.

I ran a memory test with no problems indicated.

8 hours ago, Maxis said:

Can you provide us with detailed system specs?

 

8 hours ago, Maxis said:

Do you know what im talking about when i say turn off your xmp/docp in bios and then try to start the sim ?

If you mean hyperthreading, it's off and has been for a few weeks now. 

If you mean "Extreme Memory Profiles", for some odd reason my MB doesn't like using the actual profile (sometimes), but I can manually enter the values and it works fine.  Without actually checking it, I actually think I may have XMP turned ON right now, despite my prior comment, but short of rebooting and checking my BIOS, I'm not completely certain.  If you mean "Direct Overclock Profile", I don't think my MB supports that.

8 hours ago, Maxis said:

I would be less inclined to say psu because when that starts to fail usually it just switches the entire system off.

Without getting a new one, I suppose there's no way to rule that out entirely, but I've seen no other symptoms of it.  And I spent an hour+ last night playing BF1 just to give it a workout without any issue.  I've got a Corsair CX750M that's roughly 4 years old, maybe a bit older, and has shown no signs whatsoever of distress or being overly stressed.  I'm not sure where or exactly when I bought it other than it was about the same time I bought a 1050ti, which was 2/28/18, but I bought the GPU from Newegg but oddly enough, not the PSU.  Maybe I actually bought it at a store somewhere, I think we still did that back in the winter of '18.  

14 hours ago, Fielder said:

Another thing to try is to get a decent filesearch utility (such as Search Everything) and find the folder that holds all of your controller profiles.

I don't have a C:\Steam directory, nor do I know what a controller profile is or where to find them.  I did search my entire C Drive for "t16000m" (my primary joystick) and "inputprofile" with no results.

10 hours ago, Glenn Fitzpatrick said:

try installing the game on a clean windows with nothing else

It's a little to late to do that, as my fresh install has already updated itself, and I installed Office, iCUE, Steam, Origin, and a handful of games, but NOT OXR, and I did NOT go out of my way to update MS Store apps (though it may have done so on it's own), so I suppose giving it a shot on a relatively virgin winders install isn't a horrible idea.  I'll do that and get back to you.

Reviewing "add/remove programs" by date, I also installed Speccy, a few free VR apps from the Windows store, and it appears it upgraded itself (based on the presence of a "new install" of things like "Calculator", "Camera", etc.  In addition, some automatic ASUS utilities (like Armoury Crate) were installed as well.

Amazing what happens in the first few minutes after a new windows install goes online.

I'll still make FS2020 the next thing, and see what happens.  Not to sound like a Debbie Downer, but frankly, at this point, I'm not holding my breath.  I still think it's somehow related to something going on, probably not even on my computer, with my Gamertag account.  I suspect this is going to take intervention from a senior, senior person at the zendesk to find a fix, who also has extensive knowledge of Windows and Gamertag related subjects.  The question is, does such a person exist, and if they do, will they care enough to worry about what seems to be a problem happening to but a single customer on the entire planet.

I'm completely fine getting a new Gamertag account and going from there, I just want the licenses I've already purchased to transfer over without having to repurchase them, although I've thought about doing that, too.  Even as an unemployed cripple who's not getting SSDI, my time has some value, and I'm reaching the point that if it just costs me a few Benjamins to fix, I'm (almost) ready to just bite the bullet and do it.

7 hours ago, himmelhorse said:

I really hope that you can solve this, and I strongly suggest if you do, despite it being a "one-off" problem, you should publish the solution on the zendesk forum. 

That's a great idea, but I'm at the point that I think any such solution is going to have to come from them in the first place.  I'd like to think they'd publish it themselves, if only internally (because you never know when someone else will come along with the same problem), and while I'll post it myself in the public forum if necessary, they really should do so themselves.  

23 minutes ago, KevyKevTPA said:

It's a little to late to do that, as my fresh install has already updated itself, and I installed Office, iCUE, Steam, Origin, and a handful of games, but NOT OXR, and I did NOT go out of my way to update MS Store apps (though it may have done so on it's own), so I suppose giving it a shot on a relatively virgin winders install isn't a horrible idea.  I'll do that and get back to you.

Reviewing "add/remove programs" by date, I also installed Speccy, a few free VR apps from the Windows store, and it appears it upgraded itself (based on the presence of a "new install" of things like "Calculator", "Camera", etc.  In addition, some automatic ASUS utilities (like Armoury Crate) were installed as well.

Amazing what happens in the first few minutes after a new windows install goes online.

I'll still make FS2020 the next thing, and see what happens.  Not to sound like a Debbie Downer, but frankly, at this point, I'm not holding my breath.  I still think it's somehow related to something going on, probably not even on my computer, with my Gamertag account.  I suspect this is going to take intervention from a senior, senior person at the zendesk to find a fix, who also has extensive knowledge of Windows and Gamertag related subjects.  The question is, does such a person exist, and if they do, will they care enough to worry about what seems to be a problem happening to but a single customer on the entire planet.

I'm completely fine getting a new Gamertag account and going from there, I just want the licenses I've already purchased to transfer over without having to repurchase them, although I've thought about doing that, too.  Even as an unemployed cripple who's not getting SSDI, my time has some value, and I'm reaching the point that if it just costs me a few Benjamins to fix, I'm (almost) ready to just bite the bullet and do it.

OK ...

 

How about as a test you buy a month of Xbox for PC Game pass under a new gamer tag with whatever trial offer they currently are doing..  That should only cost $1 or so for the first month and let you test if it really is your tag or not.  Just remember to cancel the game pass before the end of the month.

Edited February 7, 20215 yr by Glenn Fitzpatrick

10 minutes ago, Glenn Fitzpatrick said:

How about as a test you buy a month of Xbox for PC Game pass under a new gamer tag with whatever trial offer they currently are doing..  That should only cost $1 or so for the first month and let you test if it really is your tag or not.  Just remember to cancel the game pass before the end of the month.

Seems like a sensible thing to try. At this point, anything that can either confirm or rule out your gamertag being the cause is helpfull. If you have a friend who also has MSFS, you could swap gamertags to test whether it solves the problem on your end, and causes it on your friend's PC.

8 hours ago, himmelhorse said:

As far as I know, if you have memory (RAM) problems, your computer will not boot. When I had many many power problems in Indonesia, if the computer did not boot, the first thing I did was to unplug all USB devices. If still not booting, next step was RAM and clean contacts with eraser. and if that still did not work, I did the same with the GPU.  Generally it was the RAM which caused the problem.

In the OPs case though, his problem is with MSFS only as far as I can gather, because his computer is booting without a problem, and if this is the case, I can not see how RAM is affecting him. I also generally note when I am troubleshooting MSFS, that until MSFS is actually in "fly" mode, RAM use and GPU use is minimal. Before actual start up, I am getting up to 598FPS (cannot crack the 600 LOL) and this, to my mind, is saying that input load to the computer is minimal. After reaching the welcome page, FPS drops to about 120 and then on clicking the second "fly" button, FPS drops to about 50.

If he has no community folder (and I would be doing an intense search on all drives looking for that) I am at a loss to proceeding further with advice, and for this I am sorry.  

I really hope that you can solve this, and I strongly suggest if you do, despite it being a "one-off" problem, you should publish the solution on the zendesk forum. 

Regards

Tony

 

Sorry we are going to have to agree to disagree here. First hand experience indicates to me this could potentially be a memory issue

Why?

Ram can boot into windows and run light tasks no issue until you start placing the load of an intense program on it. At which time the problem will manifest itself and crash the program at startup or at the most intense use case scenario.  Hence why it is highly reccomend to install windows at default clocks on a new build. 

I've had this happen at both my office and at home.  Bad ram screwing up a program compiling reports and ram too highly overclocked with too tight timings crashing this very sim at when the sim starts..

But what do I know. I've only been building pcs and managing it departments for over two decades.

I'm not saying I can't be something else. But again at the start of this program certain pieces of hardware gets stressed. Op needs to start eliminating the most obvious ones 1 by 1.

Edited February 7, 20215 yr by Maxis

Well.  I'm back.  Again.  And I have bad news.  Again.

I tried reinstalling the sim, and this time I had the bright idea of creating a brand new Gamertag to see if that might help.  Sure, that might have meant all my in sim Store purchases were in limbo (or even just had to be repurchased), but I figured I could worry about that once I got the thing working in the first place.

New email address.  Check.
Signup for new Gamertag inside FS2020.  Check.
All the emails back and forth, and security codes, and all that fun stuff.  Check.

And when the big moment comes...  Same old CTD.

So I give up.  I'm still willing to try suggestions that may come up here, so long as they don't put any of my data in any even hypothetical jeopardy. 

(Like using a new MS ID to install Windows with, because that won't have my Onedrive attached, and I don't know where those files will be at that point.  I gave a boss permission to just associate my Dropbox account with his company one, but once we parted ways (on very good terms), and he undid that association, my existing Dropbox files went POOF!  I may not be using the completely proper terms, but it was like I intentionally deleted my Dropbox and the files that were there.  Fortunately there was nothing super critical (I was more concerned with the free storage I had acquired by signing people up for years), at least that I've ever noticed, and it's been quite a few years.  So I'm really, really super extra paranoid about messing with those things.).

Heck, now that my Onedrive data is 95%+ in the cloud only, I don't even know what my daily backups are even backing up!

But, now that I've got a new email, I may just start using that to run away from spam and other bs emails.  So I suppose there is one hypothetical upside!

So, help me Zendesk, you are my only hope.  (Delivered by R2-D2...)

Sorry if I sound a bit disjointed, I'm so flustered right now I'm not sure I'm even speaking (well, typing I guess) properly.

15 minutes ago, KevyKevTPA said:

Well.  I'm back.  Again.  And I have bad news.  Again.

I tried reinstalling the sim, and this time I had the bright idea of creating a brand new Gamertag to see if that might help.  Sure, that might have meant all my in sim Store purchases were in limbo (or even just had to be repurchased), but I figured I could worry about that once I got the thing working in the first place.

New email address.  Check.
Signup for new Gamertag inside FS2020.  Check.
All the emails back and forth, and security codes, and all that fun stuff.  Check.

And when the big moment comes...  Same old CTD.

So I give up.  I'm still willing to try suggestions that may come up here, so long as they don't put any of my data in any even hypothetical jeopardy. 

(Like using a new MS ID to install Windows with, because that won't have my Onedrive attached, and I don't know where those files will be at that point.  I gave a boss permission to just associate my Dropbox account with his company one, but once we parted ways (on very good terms), and he undid that association, my existing Dropbox files went POOF!  I may not be using the completely proper terms, but it was like I intentionally deleted my Dropbox and the files that were there.  Fortunately there was nothing super critical (I was more concerned with the free storage I had acquired by signing people up for years), at least that I've ever noticed, and it's been quite a few years.  So I'm really, really super extra paranoid about messing with those things.).

Heck, now that my Onedrive data is 95%+ in the cloud only, I don't even know what my daily backups are even backing up!

But, now that I've got a new email, I may just start using that to run away from spam and other bs emails.  So I suppose there is one hypothetical upside!

So, help me Zendesk, you are my only hope.  (Delivered by R2-D2...)

Sorry if I sound a bit disjointed, I'm so flustered right now I'm not sure I'm even speaking (well, typing I guess) properly.

It's probably your airflow. That screenshot you posted above showed both cpu and gpu temp at 51c and 53c. If that is at idle, then you might need better cooling. I have an i7 10700k running at 5.1ghz and a rtx 2080 super running at 32c and 34c at idle. Msfs is known to run the gpu at 100% so the gpu might be overheating 

1 hour ago, KevyKevTPA said:

I ran a memory test with no problems indicated.

 

If you mean hyperthreading, it's off and has been for a few weeks now. 

If you mean "Extreme Memory Profiles", for some odd reason my MB doesn't like using the actual profile (sometimes), but I can manually enter the values and it works fine.  Without actually checking it, I actually think I may have XMP turned ON right now, despite my prior comment, but short of rebooting and checking my BIOS, I'm not completely certain.  If you mean "Direct Overclock Profile", I don't think my MB supports that.

Without getting a new one, I suppose there's no way to rule that out entirely, but I've seen no other symptoms of it.  And I spent an hour+ last night playing BF1 just to give it a workout without any issue.  I've got a Corsair CX750M that's roughly 4 years old, maybe a bit older, and has shown no signs whatsoever of distress or being overly stressed.  I'm not sure where or exactly when I bought it other than it was about the same time I bought a 1050ti, which was 2/28/18, but I bought the GPU from Newegg but oddly enough, not the PSU.  Maybe I actually bought it at a store somewhere, I think we still did that back in the winter of '18.  

64 gigs of unknown ? Manual timings ?

Did you build this pc? Did you obtain 64 gigs of the same type of ram with the same timings ? Or is this a mix of two manufacturers ? You said Xmp doesnt seem to work automatically. why ? If xmp isnt working please set the ram to the default timings (not the timings of the xmp profiles) back in in the bios.

I would also disconnect the VR headset if your troubleshooting and also make sure that the onboard graphics is manually set to disabled (Not auto... manual)

 

Also what is the wattage rating of your PSU?

Edited February 7, 20215 yr by Maxis

5 minutes ago, devgrp said:

It's probably your airflow. That screenshot you posted above showed both cpu and gpu temp at 51c and 53c. If that is at idle, then you might need better cooling. I have an i7 10700k running at 5.1ghz and a rtx 2080 super running at 32c and 34c at idle. Msfs is known to run the gpu at 100% so the gpu might be overheating 

Well, I'm not sure when exactly I took that pic, or what my system was doing (or had been doing), but as of this exact moment it's showing 38° C on the CPU and 45° C on the GPU.  More importantly, under load (specifically FS2020 load) it never goes above about 65° C on the CPU, and 88° C on the GPU.  The 88° comes directly from the card's BIOS (because it's what EVGA recommends as a max) and is what Afterburner is tuned to hold.  I could make that even cooler by using a custom fan curve and going all the way to 100% fan speed.  I don't know how much cooler it would be at 100% fan, but noticeably, because it's holding 88° at 80-something% fan speed.

Not to mention that at the moment in time the CTD happens (which is always right after the copyright splash screen), neither the CPU nor GPU is anywhere near those under load temps.

28 minutes ago, Maxis said:

64 gigs of unknown ? Manual timings ?

I don't know why Speccy says unknown, but it's Corsair Vengeance Pro, DDR4-3200MHz, 16-18-18-36.  Qty (2) of the 32MB (2x 16MB) kit. 

Memory	Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory	$144.44
Memory	Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory	$144.44

I have those manually entered into the BIOS because in the past it's refused to boot when I turned on XMP for unknown reasons.  At other times it's also worked just fine.  I could switch it back to XMP and take away the manually set timings as a "check it and see what happens" test, but that seems pointless to me at this point.  Frankly, I did it that way because it was just easier than trying to troubleshoot the "why is it doing that" question.

That's how it's speced, that's what I bought, that's what's been working since July 26th, 2020 when the system first went live, and that's what just last night passed a memory test.  And if somehow push comes to shove, it comes with a lifetime warranty, but that's a fix for after if and when it's been determined to be a problem in the first place.

33 minutes ago, Maxis said:

Did you build this pc? Did you obtain 64 gigs of the same type of ram with the same timings ? Or is this a mix of two manufacturers ?

Yes, yes, and no, as noted above.

46 minutes ago, Maxis said:

If xmp isnt working please set the ram to the default timings (not the timings of the xmp profiles) back in in the bios.

I would also disconnect the VR headset if your troubleshooting and also make sure that the onboard graphics is manually set to disabled (Not auto... manual)

I'm not opposed to taking those steps, they're relatively easy to do (and undo), well except for the fact that my wife would have to disconnect the cables, and she HATES that with a passion, but what is it you think may be accomplished by doing so?

1 hour ago, Maxis said:

Also what is the wattage rating of your PSU?

750W.  Corsair CX750M.  

30 minutes ago, KevyKevTPA said:

I don't know why Speccy says unknown, but it's Corsair Vengeance Pro, DDR4-3200MHz, 16-18-18-36.  Qty (2) of the 32MB (2x 16MB) kit. 

Memory	Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory	$144.44
Memory	Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory	$144.44

I have those manually entered into the BIOS because in the past it's refused to boot when I turned on XMP for unknown reasons.  At other times it's also worked just fine.  I could switch it back to XMP and take away the manually set timings as a "check it and see what happens" test, but that seems pointless to me at this point.  Frankly, I did it that way because it was just easier than trying to troubleshoot the "why is it doing that" question.

That's how it's speced, that's what I bought, that's what's been working since July 26th, 2020 when the system first went live, and that's what just last night passed a memory test.  And if somehow push comes to shove, it comes with a lifetime warranty, but that's a fix for after if and when it's been determined to be a problem in the first place.

Yes, yes, and no, as noted above.

I'm not opposed to taking those steps, they're relatively easy to do (and undo), well except for the fact that my wife would have to disconnect the cables, and she HATES that with a passion, but what is it you think may be accomplished by doing so?

750W.  Corsair CX750M.  

Thanks for the replies.

However if you think that resetting the memory timings back to  BOOT default (boot for the first time you put the memory in the mainboard and its recognized)  timings doesn't make any sense for you and you also think putting in manual timings are ok since you admitted you cant even get xmp to post reliably then i wont press the issue any further.

 

Good luck and i hope you find resolution to your issue.

 

Cheers

 

1 hour ago, KevyKevTPA said:

I don't know why Speccy says unknown, but it's Corsair Vengeance Pro, DDR4-3200MHz, 16-18-18-36.  Qty (2) of the 32MB (2x 16MB) kit. 

Memory	Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory	$144.44
Memory	Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory	$144.44

I have those manually entered into the BIOS because in the past it's refused to boot when I turned on XMP for unknown reasons.  At other times it's also worked just fine.  I could switch it back to XMP and take away the manually set timings as a "check it and see what happens" test, but that seems pointless to me at this point.  Frankly, I did it that way because it was just easier than trying to troubleshoot the "why is it doing that" question.

That's how it's speced, that's what I bought, that's what's been working since July 26th, 2020 when the system first went live, and that's what just last night passed a memory test.  And if somehow push comes to shove, it comes with a lifetime warranty, but that's a fix for after if and when it's been determined to be a problem in the first place.

Yes, yes, and no, as noted above.

I'm not opposed to taking those steps, they're relatively easy to do (and undo), well except for the fact that my wife would have to disconnect the cables, and she HATES that with a passion, but what is it you think may be accomplished by doing so?

750W.  Corsair CX750M.  

I have the exact same mem 64gb and using the xmp I have no problem booting

Hello KevyKevTPA

You do have an uncommon problem. Following will most probably not help, but we never know, so :

We can read you are using Intel Uhd graphics with your Rtx 2070.
Did you try to disable the integrated Intel Uhd Graphics ?
Did you try another output on your Rtx 2070, did you try another cable (Graphics card<-> monitor)
Did you try with another monitor ?

Also try to disable your sound card, just in case...

Do not give up,  I do believe you will find what's going on  !

Didier

Edited February 7, 20215 yr by ctdlg