When I enable FS2Crew PMDG777, it crashes Prepar3d exe on startup.

P3D works OK when FS2CREW is disabled.

 

I reinstalled FS2CREW without success.

 

Any suggestions, how to fix this problem?

 

Thank you,

 

 

You bought the program in September of last year.

When did this problem start happening?

Did you check the Troubleshooting section?

http://www.support.fs2crew.com/help/manuals/#pageid=troubleshooting5

Best,

 

Yes, I purchased the program a while ago ,but I was not able to use since. Then I was a little busy and did not have time to play with the simulator.
I again started using P3D and I cannot fix FS2CREW.
Any suggestions will be greatly appreciated.

I assume it is just a minor issue, but every time I enable FS2CREW, the P3D CTD. With FS2CREW disabled the sim works OK.

 

Yes, I checked the troubleshooting section.

Regards,

WT

Try starting clean:

1. Uninstall the PMDG 777 aircraft.

2. Manually delete the PMDG 777 folder in Simobjects.

3. Re-install the PMDG 777.

4. You should be pretty clean now.  Do a test flight to ensure it's all working.

5. If the flight was okay, re-install FS2Crew 777.

Re-installing the host aircraft cleanly can often cure weird issues.  You may have had a corrupted panel.cfg.

 

I just did all the steps you suggested.
The problem still exists.
P3D loads only with FS2CREW disabled. The moment I enable FS2CREW, the sim crashed CTD.

 

Any other ideas?

 

Make a backup of your P3D.cfg file.

Then delete the P3D.cfg file.

Then try again.

P3D will auto rebuild the P3D.cfg with a fresh version.

 

 

Edited August 28, 20214 yr by byork

Also make sure your video drivers are updated.

And to confirm, you're not referring to RAAS are you?  

 

I rebuilt prepar3d.cfg and updated NVIDIA driver (471.68)

The problem persists.

 

I am not sure you question regarding RAAS.
Maybe I am confusing or missing something.

I am trying to run FS2CREW PMDG777 voice and button control.

 

 

Please open "Event Viewer" and see if can point to anything.

How are you disabling FS2Crew?  Via the Config Manager?

 

Yes, I enable/disable FS2CREW via Config Manager.

The Event Viewer generates error when P3D crashes.

 

 

Here is the error:

Log Name:      Application
Source:        Application Error
Date:          28-Aug-21 04:52:10
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-A5RRVJU
Description:
Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463
Exception code: 0xc0000374
Fault offset: 0x00000000000ff259
Faulting process id: 0x11dc
Faulting application start time: 0x01d79bc86b22f768
Faulting application path: C:\FltSim\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e473fff5-b817-45aa-b2cf-fafebe6584f9
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-08-28T04:52:10.9626165Z" />
    <EventRecordID>7231</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-A5RRVJU</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>4.5.14.34698</Data>
    <Data>5e94b5c2</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.19041.1110</Data>
    <Data>e7a22463</Data>
    <Data>c0000374</Data>
    <Data>00000000000ff259</Data>
    <Data>11dc</Data>
    <Data>01d79bc86b22f768</Data>
    <Data>C:\FltSim\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>e473fff5-b817-45aa-b2cf-fafebe6584f9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

That's helps!

It's listing the NTDLL.dll.

Check this out.  An overclocked system is the most common cause of the NTDLL.dll issue:

https://www.google.com/search?q=p3d+v4+ntdll.dll&rlz=1C1CHBD_enKR903KR903&oq=p3d+v4+ntdll.dll&aqs=chrome..69i57.2056j0j4&sourceid=chrome&ie=UTF-8

My system is not overclocked.

I followed the link you provided but the P3D still crashes with FS2CREW enabled.

 

Please send me a support ticket.

I'll need to see your Panel.cfg file for the 777.

 

 

How do I initiate the support ticket?

Prepar3d.cfg:

 

[GRAPHICS]
SCREEN_CAPTURE_MAX_JOBS=10
VIDEO_CAPTURE_WIDTH=720
VIDEO_CAPTURE_HEIGHT=480
VIDEO_CAPTURE_FPS=30
VIDEO_CAPTURE_BIT_RATE=3200000
VIDEO_CAPTURE_IS_THREADED=True
VIDEO_CAPTURE_INFO_SEND_RATE=20
VIDEO_CAPTURE_MAX_FRAME_SIZE=500000
VIDEO_CAPTURE_TTL=255
HDR_BRIGHTNESS=1.000000
HDR_BLOOM_THRESHOLD=3.000000
HDR_BLOOM_MAGNITUDE=1.000000
HDR_BLOOM_BLUR_SIGMA=0.800000
TONEMAP_DAY_EXPOSURE_KEY=0.280000
TONEMAP_NIGHT_EXPOSURE_KEY=0.130000
HDR_SATURATION=1.000000
MAX_POINT_LIGHTS=250
MAX_SPOT_LIGHTS=250
RS_MIN_OBJECT_PIXEL_RADIUS=2.000000
MAX_TEXTURE_REQUEST_DISTANCE=1000.000000
REFLECTION_PROBE_DELAY=20
ViewGroup_Number=-1
MAP_DRAW_THREADED=1
MIPMAP_VC_PANELS=1
TEXTURE_MAX_LOAD=1024
NUM_LIGHTS=4
COCKPIT_HIGH_LOD=1
AIRCRAFT_REFLECTIONS=1
LANDING_LIGHTS=1
DYNAMIC_LIGHTING=1
DAWN_DUSK_SMOOTHING=1
LENSFLARE=1
HDR=0
DYNAMIC_REFLECTIONS=0
SHADOW_QUALITY=0
SHADOW_DRAW_DISTANCE=0
CONTENT_NO_SHADOW=0
INTERIOR_SHADOWS_CAST=1
EXTERIOR_SHADOWS_CAST=1
SIMOBJECT_SHADOWS_CAST=0
TERRAIN_SHADOWS_CAST=0
VEGETATION_SHADOWS_CAST=0
BUILDING_SHADOWS_CAST=0
CLOUD_SHADOWS_CAST=0
PARTICLES_SHADOWS_CAST=0
INTERIOR_SHADOWS_RECEIVE=1
EXTERIOR_SHADOWS_RECEIVE=1
SIMOBJECT_SHADOWS_RECEIVE=0
TERRAIN_SHADOWS_RECEIVE=1
VEGETATION_SHADOWS_RECEIVE=0
BUILDING_SHADOWS_RECEIVE=0
SHADOW_NUM_CASCADES_LOW=4
SHADOW_NUM_CASCADES_MID=5
SHADOW_NUM_CASCADES_HIGH=7
SHADOW_NUM_CASCADES_ULTRA=12
OPAQUE_SHADOW_TEXTURE_SIZE=2048
TRANSLUCENT_SHADOW_TEXTURE_SIZE=512
OPAQUE_SHADOW_DRAW_DISTANCE=2000
TRANSLUCENT_SHADOW_DRAW_DISTANCE=2000
SHADOW_LOG_PARTITION_LOW=0.850000
SHADOW_LOG_PARTITION_MID=0.850000
SHADOW_LOG_PARTITION_HIGH=0.850000
SHADOW_LOG_PARTITION_ULTRA=0.850000
EFFECTS_QUALITY=0
EFFECTS_DISTANCE=0
TEXTURE_QUALITY=3
IMAGE_QUALITY=0
MOON_PHASE_LIGHTING=True
[WEATHER]
CLOUD_FACING_MODE=0
MinGustTime=10
MaxGustTime=500
MinGustRampSpeed=1
MaxGustRampSpeed=200
MinVarTime=5
MaxVarTime=50
MinVarRampSpeed=10
MaxVarRampSpeed=75
TurbulenceScale=1.000000
WeatherGraphDataInDialog=0
AdjustForMagVarInDialog=1
DynamicWeather=2
DownloadWindsAloft=0
DisableTurbulence=0
CLOUD_DRAW_DISTANCE=5
DETAILED_CLOUDS=1
OPTIMIZE_DENSE_CLOUDS=0
CLOUD_COVERAGE_DENSITY=6
THERMAL_VISUALS=0
VolumetricFog=1
DetailedPrecipitation=1
WindshieldPrecipitationEffects=1
[DISPLAY]
ChangeTime=4.000000
TransitionTime=4.000000
TEXTURE_FILTERING=4
MSAA=2
SSAA=0
VSYNC=0
FXAA=0
TRIPLE_BUFFER=0
SKINNED_ANIMATIONS=1
TEXTURE_BANDWIDTH_MULT=30
UPPER_FRAMERATE_LIMIT=30
WideViewAspect=0
FullScreenBackground=1
FullScreenAutoFill=1
[SCENERY]
AUTOGEN_DRAW_DISTANCE=6000.000000
AUTOGEN_TREE_DRAW_DISTANCE_PERCENT=0.900000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
SCENERY_DRAW_DISTANCE=32000.000000
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
AUTOGEN_BATCH_LOD=2
AUTOGEN_VEGETATION_TYPE=1
IMAGE_COMPLEXITY=0
[MAIN]
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar
LabelsSupported=Airplane, Helicopter
ShowInfoText=1
[PANELS]
IMAGE_QUALITY=1
SAVE_AND_LOAD_PANEL_STATE=0
MAX_VC_TEXTURE_RESOLUTION=4096
PANEL_OPACITY=100
QUICKTIPS=1
PANEL_MASKING=1
PANEL_STRETCHING=1
UNITS_OF_MEASURE=0
PANELS_ALWAYS_ON_TOP=1
[CONTROLS]
Controls_Default=Standard
Controls_Current=Standard
KBDAIL=64
KBDELEV=64
KBDRUD=64
[TextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
[TextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
GForce=1,3
FuelPercentage=1,4
HealthPoints=1,5
[TextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
FrameRate=2,1
LockedFrameRate=2,2
GForce=2,3
FuelPercentage=2,4
HealthPoints=2,5
[SlewTextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
[SlewTextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
HealthPoints=1,3
[SlewTextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
FrameRate=2,1
LockedFrameRate=2,2
HealthPoints=2,3
[Avatar]
DefaultAvatar=Army Infantry
[DynamicHeadMovement]
LonAccelOnHeadLon=-0.020000
LonAccelOnHeadPitch=-0.010000
RollAccelOnHeadLat=0.010000
YawAccelOnHeadLat=-0.100000
RollAccelOnHeadRoll=0.100000
MaxHeadAngle=5.000000
MaxHeadOffset=0.300000
HeadMoveTimeConstant=1.000000
[VirtualCopilot]
VirtualCopilotActive=1
[USERINTERFACE]
SHOW_SCENARIO_WINDOW=1
BroadcastGPSData=0
PAUSE_ON_LOST_FOCUS=1
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=2
ShowMessageText=True
UIHardwareAcceleration=True
[DISPLAY.Device.NVIDIA GeForce GTX 1050 Ti.0.0]
Mode=2560x1080x32
[DISPLAY.Device.Intel(R) HD Graphics 630.1.0]
Mode=1366x768x32
[TrafficManager]
AirlineDensity=0
GADensity=0
FreewayDensity=0
ShipsAndFerriesDensity=0
LeisureBoatsDensity=0
IFROnly=0
AIRPORT_SCENERY_DENSITY=0
[AContain]
ShowLabels=1
ShowUserLabel=0
ShowLabelManufacturer=1
ShowLabelModel=1
ShowLabelTailNumber=0
ShowLabelDistance=1
ShowLabelAltitude=1
ShowLabelAirline=0
ShowLabelAirlineAndFlightNumber=0
ShowLabelFlightPlan=0
ShowLabelContainerId=0
ShowLabelAirspeed=0
ShowLabelHeading=0
LabelDelay=1000
LabelColor=FFFF0000
EnableRibbonVisuals=0
ShowRibbonUserObject=0
ShowRibbonUserAvatar=0
ShowRibbonAircraft=0
ShowRibbonGroundVehicles=0
ShowRibbonBoats=0
ShowRibbonAvatars=0
ShowRibbonWeapons=0
ShowRibbonCountermeasures=0
UserObjectRibbonColor=0,FFFF0000
UserAvatarRibbonColor=0,FFFF8000
AircraftRibbonColor=0,FF0000FF
GroundVehicleRibbonColor=0,FF00FF00
BoatRibbonColor=0,FF00FFFF
AvatarRibbonColor=0,FFFFFF00
WeaponRibbonColor=0,FF800000
CountermeasureRibbonColor=0,FF640080
RibbonThicknessSettingIndex=0
RibbonThicknessSmall=1.000000
RibbonThicknessMedium=5.000000
RibbonThicknessLarge=10.000000
RibbonFidelity=5.000000
RibbonMaxDistance=3218.689941
RibbonFadeTime=-1.000000
RibbonDoNotExceedTime=-1.000000
[TERRAIN]
LOD_RADIUS=2.500000
TESSELLATION_FACTOR=60
MESH_RESOLUTION=17
TEXTURE_RESOLUTION=22
AUTOGEN_VEGETATION_DENSITY=0
AUTOGEN_BUILDING_DENSITY=0
DETAIL_TEXTURE=1
HIGH_RESOLUTION_TERRAIN_TEXTURES=0
WATER_REFLECT_CLOUDS=1
WATER_REFLECT_USERAIRCRAFT=1
WATER_REFLECT_SIMOBJECTS=0
WATER_REFLECT_TERRAIN=0
WATER_REFLECT_AUTOGEN_VEGETATION=0
WATER_REFLECT_AUTOGEN_BUILDINGS=0
WATER_REFRACT_CLOUDS=0
WATER_REFRACT_USERAIRCRAFT=0
WATER_REFRACT_SIMOBJECTS=0
WATER_REFRACT_TERRAIN=0
WATER_REFRACT_AUTOGEN_VEGETATION=0
WATER_REFRACT_AUTOGEN_BUILDINGS=0
ENABLE_BATHYMETRY=0
WATER_CLARITY=30
WATER_DETAIL=0
[ATC]
AutoOpenAirTrafficWindow=1
UsePilotVoice=1
ShowATCText=1
PilotVoice=0
COMM_MSG_AI_ATC_COLOR=0XFF8C00
COMM_MSG_ATC_AI_COLOR=0X00008B
COMM_MSG_ATC_USER_COLOR=0X006400
COMM_MSG_USER_ATC_COLOR=0XA52A2A
COMM_MSG_ATIS_COLOR=00000000
[INTERNATIONAL]
ASLAT=2
ASLON=1
MEASURE=0
[REALISM]
PFactor=1.000000
Torque=1.000000
GyroEffect=1.000000
CrashTolerance=1.000000
General=1.000000
UnlimitedFuel=False
AllowEngineDamage=True
TrueAirspeed=False
AutoCoord=False
RealMixture=True
StressDamage=True
GEffect=True
ManualLights=True
GyroDrift=False
CrashWithDyn=True
CrashDetection=True
AvatarNoCollision=False
OnCrashAction=0
MomentumEffect=True
[ATTACHMENTS]
WeaponHighlight=False
HighlightDuration=1.000000
AutoWeaponSwitching=False
UnlimitedWeapons=False
UnlimitedCountermeasures=False
IgnoreAttachmentWeight=True
IgnoreAttachmentForces=True
[RECORDER]
RecordAITraffic=True
RecordAirportVehicles=True
RecordLeisureBoats=True
[SIM]
SYSCLOCK=0
OPTIMIZE_PARTS=1
[SOUND]
SOUND=1
SOUND_QUALITY=2
SOUND_LOD=0
[STARTUP]
DEMO=0
STARTUP_DEMO=
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadVirtualReality=1
EnableViveProEyeTracking=1
EnableVirtualRealityOnStartup=0
EnableVoiceControl=0
EnableVoiceControlDebug=0