FS2Crew PMDG777 error

[tomanek 0]

When I enable FS2Crew PMDG777, it crashes Prepar3d exe on startup.

P3D works OK when FS2CREW is disabled.

 

I reinstalled FS2CREW without success.

 

Any suggestions, how to fix this problem?

 

Thank you,

 

 

[byork 2,259]

You bought the program in September of last year.

When did this problem start happening?

Did you check the Troubleshooting section?

http://www.support.fs2crew.com/help/manuals/#pageid=troubleshooting5

Best,

 

[tomanek 0]

Yes, I purchased the program a while ago ,but I was not able to use since. Then I was a little busy and did not have time to play with the simulator.
I again started using P3D and I cannot fix FS2CREW.
Any suggestions will be greatly appreciated.

I assume it is just a minor issue, but every time I enable FS2CREW, the P3D CTD. With FS2CREW disabled the sim works OK.

 

Yes, I checked the troubleshooting section.

Regards,

WT

[byork 2,259]

Try starting clean:

1. Uninstall the PMDG 777 aircraft.

2. Manually delete the PMDG 777 folder in Simobjects.

3. Re-install the PMDG 777.

4. You should be pretty clean now.  Do a test flight to ensure it's all working.

5. If the flight was okay, re-install FS2Crew 777.

Re-installing the host aircraft cleanly can often cure weird issues.  You may have had a corrupted panel.cfg.

 

[tomanek 0]

I just did all the steps you suggested.
The problem still exists.
P3D loads only with FS2CREW disabled. The moment I enable FS2CREW, the sim crashed CTD.

 

Any other ideas?

 

[byork 2,259]

Make a backup of your P3D.cfg file.

Then delete the P3D.cfg file.

Then try again.

P3D will auto rebuild the P3D.cfg with a fresh version.

 

 

Edited August 28, 2021 by byork

[byork 2,259]

Also make sure your video drivers are updated.

And to confirm, you're not referring to RAAS are you?  

 

[tomanek 0]

I rebuilt prepar3d.cfg and updated NVIDIA driver (471.68)

The problem persists.

 

I am not sure you question regarding RAAS.
Maybe I am confusing or missing something.

I am trying to run FS2CREW PMDG777 voice and button control.

 

 

[byork 2,259]

Please open "Event Viewer" and see if can point to anything.

How are you disabling FS2Crew?  Via the Config Manager?

 

[tomanek 0]

Yes, I enable/disable FS2CREW via Config Manager.

The Event Viewer generates error when P3D crashes.

 

 

Here is the error:

Log Name:      Application
Source:        Application Error
Date:          28-Aug-21 04:52:10
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-A5RRVJU
Description:
Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463
Exception code: 0xc0000374
Fault offset: 0x00000000000ff259
Faulting process id: 0x11dc
Faulting application start time: 0x01d79bc86b22f768
Faulting application path: C:\FltSim\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e473fff5-b817-45aa-b2cf-fafebe6584f9
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-08-28T04:52:10.9626165Z" />
    <EventRecordID>7231</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-A5RRVJU</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>4.5.14.34698</Data>
    <Data>5e94b5c2</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.19041.1110</Data>
    <Data>e7a22463</Data>
    <Data>c0000374</Data>
    <Data>00000000000ff259</Data>
    <Data>11dc</Data>
    <Data>01d79bc86b22f768</Data>
    <Data>C:\FltSim\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>e473fff5-b817-45aa-b2cf-fafebe6584f9</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[byork 2,259]

That's helps!

It's listing the NTDLL.dll.

Check this out.  An overclocked system is the most common cause of the NTDLL.dll issue:

https://www.google.com/search?q=p3d+v4+ntdll.dll&rlz=1C1CHBD_enKR903KR903&oq=p3d+v4+ntdll.dll&aqs=chrome..69i57.2056j0j4&sourceid=chrome&ie=UTF-8

[tomanek 0]

My system is not overclocked.

I followed the link you provided but the P3D still crashes with FS2CREW enabled.

 

[byork 2,259]

Please send me a support ticket.

I'll need to see your Panel.cfg file for the 777.

 

 

[tomanek 0]

How do I initiate the support ticket?

[tomanek 0]

Prepar3d.cfg:

 

[GRAPHICS]
SCREEN_CAPTURE_MAX_JOBS=10
VIDEO_CAPTURE_WIDTH=720
VIDEO_CAPTURE_HEIGHT=480
VIDEO_CAPTURE_FPS=30
VIDEO_CAPTURE_BIT_RATE=3200000
VIDEO_CAPTURE_IS_THREADED=True
VIDEO_CAPTURE_INFO_SEND_RATE=20
VIDEO_CAPTURE_MAX_FRAME_SIZE=500000
VIDEO_CAPTURE_TTL=255
HDR_BRIGHTNESS=1.000000
HDR_BLOOM_THRESHOLD=3.000000
HDR_BLOOM_MAGNITUDE=1.000000
HDR_BLOOM_BLUR_SIGMA=0.800000
TONEMAP_DAY_EXPOSURE_KEY=0.280000
TONEMAP_NIGHT_EXPOSURE_KEY=0.130000
HDR_SATURATION=1.000000
MAX_POINT_LIGHTS=250
MAX_SPOT_LIGHTS=250
RS_MIN_OBJECT_PIXEL_RADIUS=2.000000
MAX_TEXTURE_REQUEST_DISTANCE=1000.000000
REFLECTION_PROBE_DELAY=20
ViewGroup_Number=-1
MAP_DRAW_THREADED=1
MIPMAP_VC_PANELS=1
TEXTURE_MAX_LOAD=1024
NUM_LIGHTS=4
COCKPIT_HIGH_LOD=1
AIRCRAFT_REFLECTIONS=1
LANDING_LIGHTS=1
DYNAMIC_LIGHTING=1
DAWN_DUSK_SMOOTHING=1
LENSFLARE=1
HDR=0
DYNAMIC_REFLECTIONS=0
SHADOW_QUALITY=0
SHADOW_DRAW_DISTANCE=0
CONTENT_NO_SHADOW=0
INTERIOR_SHADOWS_CAST=1
EXTERIOR_SHADOWS_CAST=1
SIMOBJECT_SHADOWS_CAST=0
TERRAIN_SHADOWS_CAST=0
VEGETATION_SHADOWS_CAST=0
BUILDING_SHADOWS_CAST=0
CLOUD_SHADOWS_CAST=0
PARTICLES_SHADOWS_CAST=0
INTERIOR_SHADOWS_RECEIVE=1
EXTERIOR_SHADOWS_RECEIVE=1
SIMOBJECT_SHADOWS_RECEIVE=0
TERRAIN_SHADOWS_RECEIVE=1
VEGETATION_SHADOWS_RECEIVE=0
BUILDING_SHADOWS_RECEIVE=0
SHADOW_NUM_CASCADES_LOW=4
SHADOW_NUM_CASCADES_MID=5
SHADOW_NUM_CASCADES_HIGH=7
SHADOW_NUM_CASCADES_ULTRA=12
OPAQUE_SHADOW_TEXTURE_SIZE=2048
TRANSLUCENT_SHADOW_TEXTURE_SIZE=512
OPAQUE_SHADOW_DRAW_DISTANCE=2000
TRANSLUCENT_SHADOW_DRAW_DISTANCE=2000
SHADOW_LOG_PARTITION_LOW=0.850000
SHADOW_LOG_PARTITION_MID=0.850000
SHADOW_LOG_PARTITION_HIGH=0.850000
SHADOW_LOG_PARTITION_ULTRA=0.850000
EFFECTS_QUALITY=0
EFFECTS_DISTANCE=0
TEXTURE_QUALITY=3
IMAGE_QUALITY=0
MOON_PHASE_LIGHTING=True
[WEATHER]
CLOUD_FACING_MODE=0
MinGustTime=10
MaxGustTime=500
MinGustRampSpeed=1
MaxGustRampSpeed=200
MinVarTime=5
MaxVarTime=50
MinVarRampSpeed=10
MaxVarRampSpeed=75
TurbulenceScale=1.000000
WeatherGraphDataInDialog=0
AdjustForMagVarInDialog=1
DynamicWeather=2
DownloadWindsAloft=0
DisableTurbulence=0
CLOUD_DRAW_DISTANCE=5
DETAILED_CLOUDS=1
OPTIMIZE_DENSE_CLOUDS=0
CLOUD_COVERAGE_DENSITY=6
THERMAL_VISUALS=0
VolumetricFog=1
DetailedPrecipitation=1
WindshieldPrecipitationEffects=1
[DISPLAY]
ChangeTime=4.000000
TransitionTime=4.000000
TEXTURE_FILTERING=4
MSAA=2
SSAA=0
VSYNC=0
FXAA=0
TRIPLE_BUFFER=0
SKINNED_ANIMATIONS=1
TEXTURE_BANDWIDTH_MULT=30
UPPER_FRAMERATE_LIMIT=30
WideViewAspect=0
FullScreenBackground=1
FullScreenAutoFill=1
[SCENERY]
AUTOGEN_DRAW_DISTANCE=6000.000000
AUTOGEN_TREE_DRAW_DISTANCE_PERCENT=0.900000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
SCENERY_DRAW_DISTANCE=32000.000000
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
AUTOGEN_BATCH_LOD=2
AUTOGEN_VEGETATION_TYPE=1
IMAGE_COMPLEXITY=0
[MAIN]
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar
LabelsSupported=Airplane, Helicopter
ShowInfoText=1
[PANELS]
IMAGE_QUALITY=1
SAVE_AND_LOAD_PANEL_STATE=0
MAX_VC_TEXTURE_RESOLUTION=4096
PANEL_OPACITY=100
QUICKTIPS=1
PANEL_MASKING=1
PANEL_STRETCHING=1
UNITS_OF_MEASURE=0
PANELS_ALWAYS_ON_TOP=1
[CONTROLS]
Controls_Default=Standard
Controls_Current=Standard
KBDAIL=64
KBDELEV=64
KBDRUD=64
[TextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
[TextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
GForce=1,3
FuelPercentage=1,4
HealthPoints=1,5
[TextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
FrameRate=2,1
LockedFrameRate=2,2
GForce=2,3
FuelPercentage=2,4
HealthPoints=2,5
[SlewTextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
[SlewTextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
HealthPoints=1,3
[SlewTextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
FrameRate=2,1
LockedFrameRate=2,2
HealthPoints=2,3
[Avatar]
DefaultAvatar=Army Infantry
[DynamicHeadMovement]
LonAccelOnHeadLon=-0.020000
LonAccelOnHeadPitch=-0.010000
RollAccelOnHeadLat=0.010000
YawAccelOnHeadLat=-0.100000
RollAccelOnHeadRoll=0.100000
MaxHeadAngle=5.000000
MaxHeadOffset=0.300000
HeadMoveTimeConstant=1.000000
[VirtualCopilot]
VirtualCopilotActive=1
[USERINTERFACE]
SHOW_SCENARIO_WINDOW=1
BroadcastGPSData=0
PAUSE_ON_LOST_FOCUS=1
PROMPT_ON_EXIT=1
RestoreTimeOnMove=1
ScreenshotImageFormat=2
ShowMessageText=True
UIHardwareAcceleration=True
[DISPLAY.Device.NVIDIA GeForce GTX 1050 Ti.0.0]
Mode=2560x1080x32
[DISPLAY.Device.Intel(R) HD Graphics 630.1.0]
Mode=1366x768x32
[TrafficManager]
AirlineDensity=0
GADensity=0
FreewayDensity=0
ShipsAndFerriesDensity=0
LeisureBoatsDensity=0
IFROnly=0
AIRPORT_SCENERY_DENSITY=0
[AContain]
ShowLabels=1
ShowUserLabel=0
ShowLabelManufacturer=1
ShowLabelModel=1
ShowLabelTailNumber=0
ShowLabelDistance=1
ShowLabelAltitude=1
ShowLabelAirline=0
ShowLabelAirlineAndFlightNumber=0
ShowLabelFlightPlan=0
ShowLabelContainerId=0
ShowLabelAirspeed=0
ShowLabelHeading=0
LabelDelay=1000
LabelColor=FFFF0000
EnableRibbonVisuals=0
ShowRibbonUserObject=0
ShowRibbonUserAvatar=0
ShowRibbonAircraft=0
ShowRibbonGroundVehicles=0
ShowRibbonBoats=0
ShowRibbonAvatars=0
ShowRibbonWeapons=0
ShowRibbonCountermeasures=0
UserObjectRibbonColor=0,FFFF0000
UserAvatarRibbonColor=0,FFFF8000
AircraftRibbonColor=0,FF0000FF
GroundVehicleRibbonColor=0,FF00FF00
BoatRibbonColor=0,FF00FFFF
AvatarRibbonColor=0,FFFFFF00
WeaponRibbonColor=0,FF800000
CountermeasureRibbonColor=0,FF640080
RibbonThicknessSettingIndex=0
RibbonThicknessSmall=1.000000
RibbonThicknessMedium=5.000000
RibbonThicknessLarge=10.000000
RibbonFidelity=5.000000
RibbonMaxDistance=3218.689941
RibbonFadeTime=-1.000000
RibbonDoNotExceedTime=-1.000000
[TERRAIN]
LOD_RADIUS=2.500000
TESSELLATION_FACTOR=60
MESH_RESOLUTION=17
TEXTURE_RESOLUTION=22
AUTOGEN_VEGETATION_DENSITY=0
AUTOGEN_BUILDING_DENSITY=0
DETAIL_TEXTURE=1
HIGH_RESOLUTION_TERRAIN_TEXTURES=0
WATER_REFLECT_CLOUDS=1
WATER_REFLECT_USERAIRCRAFT=1
WATER_REFLECT_SIMOBJECTS=0
WATER_REFLECT_TERRAIN=0
WATER_REFLECT_AUTOGEN_VEGETATION=0
WATER_REFLECT_AUTOGEN_BUILDINGS=0
WATER_REFRACT_CLOUDS=0
WATER_REFRACT_USERAIRCRAFT=0
WATER_REFRACT_SIMOBJECTS=0
WATER_REFRACT_TERRAIN=0
WATER_REFRACT_AUTOGEN_VEGETATION=0
WATER_REFRACT_AUTOGEN_BUILDINGS=0
ENABLE_BATHYMETRY=0
WATER_CLARITY=30
WATER_DETAIL=0
[ATC]
AutoOpenAirTrafficWindow=1
UsePilotVoice=1
ShowATCText=1
PilotVoice=0
COMM_MSG_AI_ATC_COLOR=0XFF8C00
COMM_MSG_ATC_AI_COLOR=0X00008B
COMM_MSG_ATC_USER_COLOR=0X006400
COMM_MSG_USER_ATC_COLOR=0XA52A2A
COMM_MSG_ATIS_COLOR=00000000
[INTERNATIONAL]
ASLAT=2
ASLON=1
MEASURE=0
[REALISM]
PFactor=1.000000
Torque=1.000000
GyroEffect=1.000000
CrashTolerance=1.000000
General=1.000000
UnlimitedFuel=False
AllowEngineDamage=True
TrueAirspeed=False
AutoCoord=False
RealMixture=True
StressDamage=True
GEffect=True
ManualLights=True
GyroDrift=False
CrashWithDyn=True
CrashDetection=True
AvatarNoCollision=False
OnCrashAction=0
MomentumEffect=True
[ATTACHMENTS]
WeaponHighlight=False
HighlightDuration=1.000000
AutoWeaponSwitching=False
UnlimitedWeapons=False
UnlimitedCountermeasures=False
IgnoreAttachmentWeight=True
IgnoreAttachmentForces=True
[RECORDER]
RecordAITraffic=True
RecordAirportVehicles=True
RecordLeisureBoats=True
[SIM]
SYSCLOCK=0
OPTIMIZE_PARTS=1
[SOUND]
SOUND=1
SOUND_QUALITY=2
SOUND_LOD=0
[STARTUP]
DEMO=0
STARTUP_DEMO=
LOAD_SCENARIO_TOOLS=1
LoadCorePlugins=1
LoadVirtualReality=1
EnableViveProEyeTracking=1
EnableVirtualRealityOnStartup=0
EnableVoiceControl=0
EnableVoiceControlDebug=0