In 08/2020 I installed MSFS via the boxed-version without problems and got all updates without major issues via the Store.

About 1 week ago suddenly I could not start MSFS - only the Store popped up. Obviously this issue appears sometimes and so I tried to solve this by using the felt hundreds of tricks and advices in different forums and also given by Microsoft, but without success.

Finally I decided to make a new installation and consequently uninstalled my existing version. As the new download via the store did not work I took the lengthy exercise to install again via the 10 DVDs and then update the rest via the Store - this was the plan and recommended by some users. DVD-installation worked fine after about 3 hours, but the 25-digit-code logically was not accepted, because it was already used by the first installation. No problem - this is normal as advised by many users. Just download the remaining part via the Store. In the Store I selected via the 3-dot-menue the point "My installations" (description maybe different because I use the german version!), and now within a list also the Flight Simulator appears "bought 18.08.2020" with the button "Install" and again with the button "Manage". So I selected "Install", the button disappeared and some activity for a few seconds ran over the net. But after a few minutes the button "Install" again appeared and nothing has happened - no downloads even after waiting for some time. I repeated this step many times, but without success.

I am frustrated and fed up after many hours fiddling to reinstall MSFS again and my brain is in emergency-mode!

So I hope somebody is kind enough to share his or her experience having had the same issue and may finally have solved it.

Thanks a lot and kind regards

Norbert

5 hours ago, ohny said:

In 08/2020 I installed MSFS via the boxed-version without problems and got all updates without major issues via the Store.

About 1 week ago suddenly I could not start MSFS - only the Store popped up. Obviously this issue appears sometimes and so I tried to solve this by using the felt hundreds of tricks and advices in different forums and also given by Microsoft, but without success.

Finally I decided to make a new installation and consequently uninstalled my existing version. As the new download via the store did not work I took the lengthy exercise to install again via the 10 DVDs and then update the rest via the Store - this was the plan and recommended by some users. DVD-installation worked fine after about 3 hours, but the 25-digit-code logically was not accepted, because it was already used by the first installation. No problem - this is normal as advised by many users. Just download the remaining part via the Store. In the Store I selected via the 3-dot-menue the point "My installations" (description maybe different because I use the german version!), and now within a list also the Flight Simulator appears "bought 18.08.2020" with the button "Install" and again with the button "Manage". So I selected "Install", the button disappeared and some activity for a few seconds ran over the net. But after a few minutes the button "Install" again appeared and nothing has happened - no downloads even after waiting for some time. I repeated this step many times, but without success.

I am frustrated and fed up after many hours fiddling to reinstall MSFS again and my brain is in emergency-mode!

So I hope somebody is kind enough to share his or her experience having had the same issue and may finally have solved it.

Thanks a lot and kind regards

Norbert

You don't also run Process Lasso do you?  That can hamper MSFS from launching and because of that I ended up uninstalling and reinstalling, but mine was a direct download.  Did you contact Microsoft/Xbox?  I had one issue very early on and they were helpful.  Good luck sounds unpleasant!

Thanks Noel for your hint. No, I do not use Process Lasso and haven't contacted Microsoft yet. Still trying to solve the issue by myself. Worst case would be a complete new Win 10-Installation - only due to MSFS! All other programs are working without problems ...

6 hours ago, ohny said:

In the Store

Are you in the online store?  Or are you in the Microsoft Store app for windows?  Windows Start menu, Microsoft Store.

9 hours ago, ohny said:

I could not start MSFS - only the Store popped up. Obviously this issue appears sometimes and so I tried to solve this by using the felt hundreds of tricks and advices in different forums

Out of the hundreds of tricks, did you try the one which worked for me (and which I mentioned in this post)? It's a safe way to repair Windows and resets MS Store, thus avoiding you being sent there when trying to start MSFS. You've obviously now taken a different route, but you never know, repairing Widows with the Media Creation Tool download might just help you with the MSFS re-install. I certainly wouldn't go as far as a full re-install of Windows without trying that first.

@fppilot

I used the Store-App.

@109Sqn

Yesterday I contacted the Microsoft-Support by phone and asked for help. They really took their time and tried for about 1 hour via remote-control to find the problem within the Store and the XBox-App, but finally without success. Another guy called back this morning and continued to find the reason for the problem, again for about 1 hour! But also he gave up with the conclusion, that the reason may be within my Win 10-Installation. He transferred me to the Windows-Support-People and they recommended what? Yes, run the Media Creation Tool and see, what happens.

I am describing the story in detail, because I am very please about the support-service of Microsoft-Germany! Great!

And finally:

SUCCESS!!

After running the tool the download started without any issues and is still on his way for almost 100 GiB.

So thanks to Microsoft and to everybody who helped getting my beast working again!

Regards

Media Creation Tool fix works again.😊

 

I seriously recommend everybody tries this repair if they are having any sort of launch problems with MSFS. Nothing to lose by giving it a try.