MSFS2020 Won't Load

[Roy Warren 426]

I've tried six or seven times to load MSFS2020 and after the Blackshark.ai and the disclaimer it jumps back to the desktop.  Deleted the last two addons of airports I created, which worked fine before, and same thing.  Tried running as administrator.  Same thing. I don't know what to do.  Any suggestions?

Roy

[orchestra_nl 931]

You don't mention an error message so I assume there isn't one. Sometimes logging out and into the Xbox appication fixes these things. Otherwise I would first try with an empty community folder in case an addon has suddenly become incompatible with recent changes in the sim.

[Roy Warren 426]

27 minutes ago, orchestra_nl said:

You don't mention an error message so I assume there isn't one. Sometimes logging out and into the Xbox appication fixes these things. Otherwise I would first try with an empty community folder in case an addon has suddenly become incompatible with recent changes in the sim.

Emptied Community Folder.  Same thing.  No error message, just goes to desktop.  Don't know anything about Xbox.  I don't own an Xbox and have never signed in to Xbox. My copy of MSFS2020 was downloaded from the Microsoft website.

[hangar 661]

Sounds like you may be either running or asking the sim to start an application during it's boot-up which may be causing your issue. have you gone through your xml file and removed any or all of those startup entries so you're running vanilla?

Edited February 17, 2023 by hangar

[Roy Warren 426]

I'm only clicking on MSFS2020 like I've been doing for two years.  Nothing else is running, so I guess I'm what you call plain vanilla.

I'm guessing that it's a ASOBO server problem.  The data to load the sim is not coming through. 

I'm going to wait and try again later before I uninstall/reinstall the sim. 

[Noel 4,502]

13 minutes ago, Roy Warren said:

I'm only clicking on MSFS2020 like I've been doing for two years.  Nothing else is running, so I guess I'm what you call plain vanilla.

I'm guessing that it's a ASOBO server problem.  The data to load the sim is not coming through. 

I'm going to wait and try again later before I uninstall/reinstall the sim. 

Roy:  no server issues here right now

• Reboot
• Internet connection confirmed?
• Sign out of the MS Store and Xbox apps
• Are you running Process Lasso by chance?  If so, don't let it start w/ Windows

Edited February 17, 2023 by Noel

[Roy Warren 426]

23 minutes ago, Noel said:

Roy:  no server issues here right now

• Reboot
• Internet connection confirmed?
• Sign out of the MS Store and Xbox apps
• Are you running Process Lasso by chance?  If so, don't let it start w/ Windows

I have rebooted several times.  Have internet connection or you wouldn't be seeing this.  Never heard of Process Lasso.

Will try signing out of MS Store.  It shows I'm signed in but I have no idea how to sign back in since I've never used it.

[Noel 4,502]

And Xbox app...

[orchestra_nl 931]

2 hours ago, Roy Warren said:

Emptied Community Folder.  Same thing.  No error message, just goes to desktop.  Don't know anything about Xbox.  I don't own an Xbox and have never signed in to Xbox. My copy of MSFS2020 was downloaded from the Microsoft website.

It's not about the Xbox device. It's about the Xbox app on your PC. Microsoft uses the Xbox franchise for its PC games too and the account you use in MSFS is actually an account in the Xbox franchise.

If there's a glitch connecting your account to the Xbox network it helps to explicitly log in again.
If MSFS crashes it is usually a faulty addon but when it fails to launch it could very well just be an account issue. It happened to me at least once and I solved it by:

1. Starting the MS Store app and check for updates. Make sure everything is updated, especially the Xbox app and the MS Store app itself.
2. Log out of the Xbox app and log in again. Some people do the same for the MS Store app as well.

If you don't know which account to use, write it down before you log out. If you don't know the password you can reset it through the mail address you registered with.

[Roy Warren 426]

2 hours ago, orchestra_nl said:

I

Starting the MS Store app and check for updates. Make sure everything is updated, especially the Xbox app and the MS Store app itself.

1. Log out of the Xbox app and log in again. Some people do the same for the MS Store app as well.

If you don't know which account to use, write it down before you log out. If you don't know the password you can reset it through the mail address you registered with.

Thanks for the information.  I didn't know this app even existed.  There were two updates concerning Xbox.  I installed them.  I found the XBox app and signed out.  Then I signed back in.  I clicked on the flight sim app there and it started the loading.  It crashed back to the XBox app at the same place as before. (50%) For what it's worth one of the Xbox updates was about identity.  I thought this might be what I needed, but it  was not the case.  Thanks anyway for explaining all this, but my problem is still there. Things used to be so simple.

Roy

[orchestra_nl 931]

Too bad it didn't work. Most issues are solved by (temporary) removing all addons in the community folder but you've already tried that.
I'm out of ideas but you could try the official Flight Simulator forums. There's a official CTD troubleshoot guide that might help you: Checklist: How to troubleshoot crashing/CTDs issues – Microsoft Flight Simulator Support (zendesk.com)

If all else fails you could create a ticket for Zendesk (the official support method for MSFS) but usually people are at that point at their wits end.
Hopefully someone else has a better idea.

[Ryanmlt1 16]

I have had this issue happen twice now and both times I had to unforntunately do a full reinstall. I would check your windows event viewer app under the start menu, you will find the error you're having there. Step 1. open Event viewer app 2. Go to Windows Logs 3. Go to Application 4. look for an error at the time your started MSFS 

Post the error and search.   

Theres not alot a info on this issue but it happens quite a bit if you google it and search the MSFS2020 forum.  I think it has to do with the xbox app but I have not found a fix.  Even Zendesk was no help.  

Like you I had 2 trouble free years until this started happening.  

 

 

 

 

 

Edited February 17, 2023 by Ryanmlt1

[Roy Warren 426]

2 hours ago, Ryanmlt1 said:

I have had this issue happen twice now and both times I had to unforntunately do a full reinstall. I would check your windows event viewer app under the start menu, you will find the error you're having there. Step 1. open Event viewer app 2. Go to Windows Logs 3. Go to Application 4. look for an error at the time your started MSFS 

Post the error and search.   

Theres not alot a info on this issue but it happens quite a bit if you google it and search the MSFS2020 forum.  I think it has to do with the xbox app but I have not found a fix.  Even Zendesk was no help.  

Like you I had 2 trouble free years until this started happening.  

 

Thanks for the info Ryan.  Here's the report:

Windows Installer reconfigured the product. Product Name: Microsoft Flight Simulator SDK 0.20.5.0 (Core). Product Version: 0.20.5.0. Product Language: 1033. Manufacturer: Microsoft. Reconfiguration success or error status: 0.

Doesn't mean much to me.  I guess I'll reinstall.  Seems like from the beginning I have been fixing things with this sim more than I have been flying.  It will be a great sim when it is finished.

Roy

2 hours ago, Ryanmlt1 said:

 

 

 

 

[FS++ 708]

13 hours ago, Roy Warren said:

Doesn't mean much to me.  I guess I'll reinstall.

 

I feel for you.

Had this happen to me once and I almost went for a full re-install as it didn't make sense at all.

Somehow, because I had to re-install the graphics drivers for another purpose, MSFS started to come back to life. Go figure

 

[Roy Warren 426]

Finally just did a reinstall.  5-1/2 hours later I'm up and running.  It looks like it saved my settings, but I still have to reload my Community Folder.  Thanks to all above for your input and help.

Roy