A few years back I bought the RXP GTN 750 for both P3D as well as for X-Plane 11 and long story short, my drive that had the sims installed as well as all my add-on installers and documentation got accidentally wiped.  This includes the original RXP installers for both sims.

At first I figured, ok I can just look up my email receipts and there's probably links in them to download the installers and activation codes, etc..  The problem is I cannot find these receipts anywhere in my emails.  I tried searching "RXP" and "Reality XP" in my email service to look it up but found nothing.  I honestly can't recall though if I was even given email receipts or how the purchase process went exactly.  I know they use a little installer with the the ability to purchase it directly from those installers but beyond that I don't remember the exact purchase/install procedures.  I am certainly not going to buy it twice.

I tried asking for help on the RXP forum here at AVSIM and got no response.  I found I had an email address saved to contact them in my email contacts so I asked for help via email as well and also never received a response there either.  Now I am at a loss at what to do or how to get the installers for this product which I paid good money for since there seems to be no support whatsoever.  If I would have known there was no support by the developer, I never would have purchased it in the first place.  It is a great product, I even wanted to go buy the 430/530 as well but not if I can't reinstall it if I lose the original installers.

Please I would greatly appreciate anyone's help or advice.

Thanks

Check for the next sale 🙂

5 minutes ago, newtie said:

Check for the next sale 🙂

Lol they are certainly not getting any more money from me, sale or not.

I was just reading that to reinstall I have to use a key file that they provide after purchase, I searched all over my computer and I have no such key files so I guess I'm SOL big time (must have been erased with the rest of my files).

I found a way!!!

The E Commerce installer also has an option to sign in using my Flight1 account information.  Once I did that, it installed.  Thank goodness I have a Flight1 account or I would be SOL for sure.

Edit: I still find it very strange I have no email receipts or anything confirming my original purchases.

Edited January 13, 20242 yr by Kalnon

26 minutes ago, Kalnon said:

Edit: I still find it very strange I have no email receipts or anything confirming my original purchases.

That would be an issue at your end - in my experience in years of purchasing using the Flight1 wrapper I always received receipts etc.

Glad you got it sorted. These situations can be more than frustrating.

I recommend a backup regime, including the use of removable drives for offline rotation.

For example:

• I run a NAS box with a couple of drives raided into a single drive.
• The raid drive is shared and is the storage location of all things flight sim related.
• Once a week it copies it's contents to a drive plugged into a SATA drive caddy which I remove and rotate.
• Atm it holds a 3.5 TB collection of flight sim items stretching back to when I first picked up FSX on disk.

Backup storage space is the biggest hasle, where as a rule of thumb 4 x the space of the drive being backed up is required for reliability of backups.

The main drives of the computer itself are backed up via Macurium Backup every second day where drive rotation archives give a recovery option of approx. one year backwards in time.

It takes a bit of displine keeping drives in rotation (swapping out/in) but such a regime has proved of use to recover (mostly accidently deleted items) and twice in the past where I had to recover the entire machine and it does give piece of mind knowing backups are there should they be needed.

Cheers

 

 

11 hours ago, Rogen said:

I recommend a backup regime, including the use of removable drives for offline rotation.

For example:

• I run a NAS box with a couple of drives raided into a single drive.
• The raid drive is shared and is the storage location of all things flight sim related.
• Once a week it copies it's contents to a drive plugged into a SATA drive caddy which I remove and rotate.
• Atm it holds a 3.5 TB collection of flight sim items stretching back to when I first picked up FSX on disk.

Backup storage space is the biggest hasle, where as a rule of thumb 4 x the space of the drive being backed up is required for reliability of backups.

The main drives of the computer itself are backed up via Macurium Backup every second day where drive rotation archives give a recovery option of approx. one year backwards in time.

It takes a bit of displine keeping drives in rotation (swapping out/in) but such a regime has proved of use to recover (mostly accidently deleted items) and twice in the past where I had to recover the entire machine and it does give piece of mind knowing backups are there should they be needed.

Cheers

 

 

Thanks again for your great advice, I don't think I could afford to have a setup like yours but I am definitely learning to now backup my stuff as much as possible.  I recently bought a couple new drives to use as backups.  I recently had a drive fail that contained three sims, FSX, P3Dv5 and X-Plane 11, plus all of the many, many add-ons and other files too, like my collection of freeware I spent years collecting.

I was at least smart enough to back up  some very important things but I did lose a lot.  Now I'm backing everything up, both via more drives and cloud storage too.  It was a hard lesson.

Edited January 14, 20242 yr by Kalnon

I use Outlook which is part of Microsoft Office. I save all my registration emails and backup the Outlook pst file to another device. In my case it’s a NAS box but an external USB drive would work just as well.

Once I download my emails off the server they’re deleted so the responsibility to keep them safe is down to me. Bit more work than relying on another server but it’s worked for me for 26 years.

2 minutes ago, Ray Proudfoot said:

I use Outlook which is part of Microsoft Office. I save all my registration emails and backup the Outlook pst file to another device. In my case it’s a NAS box but an external USB drive would work just as well.

Once I download my emails off the server they’re deleted so the responsibility to keep them safe is down to me. Bit more work than relying on another server but it’s worked for me for 26 years.

That's a good idea too.  My problem is I'm not the most organized person but after losing an entire 4TB drive's worth of stuff I'm learning to take the necessary extra amount of time to make sure I save everything, including my email receipts which I have in a specific email folder and am now backing it up as well.

@Kalnon, research NAS boxes. If you choose RAID1 the data is held on 2 HDDs one being a mirror of the other. So 2x4Tb HDDs only gives you 4Tb of space but even if one drive fails you replace it with a new one and the data gets copied across automatically.

It’s as close to fail safe as the home user can get. Synology make great NAS boxes.

I run a weather station and have a 15 year-old Samsung netbook using XP. The original HDD failed but after I installed an SSD all data was copied back. I have over 5300 days of weather data. Losing that would be catastrophic.

8 minutes ago, Ray Proudfoot said:

@Kalnon, research NAS boxes. If you choose RAID1 the data is held on 2 HDDs one being a mirror of the other. So 2x4Tb HDDs only gives you 4Tb of space but even if one drive fails you replace it with a new one and the data gets copied across automatically.

It’s as close to fail safe as the home user can get. Synology make great NAS boxes.

I run a weather station and have a 15 year-old Samsung netbook using XP. The original HDD failed but after I installed an SSD all data was copied back. I have over 5300 days of weather data. Losing that would be catastrophic.

Yeah I see your point, that would be catastrophic for sure.  I'll look into NAS storage, see if it's something I can afford or not.

Check drive where RXP was oringinally installed. Find Reality XP open folder and there should be an exe. for GTN 750.