March 12Mar 12 Hello, I am hoping someone from the RealityXP team or the community might be able to help me with a purchase issue. I recently decided to purchase the G650 after spending quite a bit of time looking for alternatives and finally committing to it. I am fairly new to flight simulation, and unfortunately I made a mistake during the purchase process. I accidentally bought the Microsoft Flight Simulator version instead of the X-Plane version, which is the simulator I actually use. As soon as I realized the mistake, I went ahead and purchased the correct X-Plane version as well because I really wanted to use the aircraft. However, that means the MSFS version I purchased cannot be used by me at all. Being new to simming, I feel pretty sick about making such a simple mistake, especially since the product will just sit unused. I tried looking around the website for a way to contact support directly but could not find an email or ticket system, so this forum seemed like the only place I could reach out. If anyone from the RealityXP team could please help me with a possible refund, exchange, or credit for the MSFS purchase, I would be extremely grateful. Email: (removed by moderator) Edited March 12Mar 12 by Ray Proudfoot Email removed.
March 12Mar 12 Moderator @Pandre24, I’ve removed your email address as it will be picked up by bots. Ray (Cheshire, England). System: P3D v5.3HF2, Intel i9-13900K, MSI 4090 GAMING X TRIO 24G, Crucial T700 4Tb M.2 SSD, Asus ROG Maximus Z790 Hero, 32Gb Corsair Vengeance DDR5 6000Mhz RAM, Win 11 Pro 64-bit, BenQ PD3200U 32” UHD monitor, Fulcrum One yoke, Fulcrum Throttle Quadrant. Cheadle Hulme Weather website.
March 12Mar 12 That's a bummer when such a thing happens... There is a dedicated RealityXP forum here: https://www.avsim.com/forums/forum/767-the-realityxp-user-to-user-support-forum/ Unfortunately the developer seems to have abandoned his products. I'm afraid you might not get any support... Edited March 12Mar 12 by Rimshot Cheers, Bert AMD Ryzen 5900X, 32 GB RAM, RTX 3080 Ti, Windows 11 Home 64 bit, MSFS 2024
March 20Mar 20 On 3/12/2026 at 11:36 AM, Rimshot said: Unfortunately the developer seems to have abandoned his products. why does he still offer it for sale then??? AMD 7800X3D, Windows 11, Gigabyte X670 AORUS Elite AX Motherboard, 64GB DDR5 G.SKILL Trident Z5 NEO RGB (AMD Expo), RTX 4090, Samsung 980 PRO M.2 NVMe SSD 2 TB PCIe 4.0, Samsung 980 PRO M.2 NVMe SSD 1 TB PCIe 4.0, 4K resolution 50" TV @60Hz, VR: Pimax Crystal Light + HP Reverb G2 @ 90 Hz, Honeycomb Bravo Throttle Quadrant, be quiet 1000W PSU, Noctua NH-U12S chromax.black air cooler. 60-130 fps. no CPU overclocking. very nice.
March 20Mar 20 If you get no support then dispute the charge with your credit card issuer. AMD Ryzen 7 5800X3D, RTX 4080S, Ram - 32GB, 32" 4K Monitor, WIN 11. Eric Escobar
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